REAL subscription terms insufficienlty highlighted before signing up. even deliberately NOT highlighted???Paid £1.75 ( or sim) for a manual and thought that was that. 3 months later I noticed an unexp... Toon meer
Bedrijf heeft geantwoord
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When you can sell your soul for £24.90 per month until cancellation it says all you need to know about this company and everyone working there. I'm gonna guess the business model is based a... Toon meer
Bedrijf heeft geantwoord
Similar to other customer complaints, I downloaded a manual at £1.49 and now I see that they are about to charge me for a full subscription. I have messaged them twice to see if they will r... Toon meer
Bedrijf heeft geantwoord
I am so sorry that I did not check out this ‘company’ on Trustpilot before trying to purchase a second manual for our washing machine. I think it would have saved me £74.70 in a subscription that due... Toon meer
Bedrijf heeft geantwoord
1,1
Zeer slecht
340 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Scam artists
If you buy anything from this company they then start to take unauthorised payments from your account even though you didn’t approve them!! Can’t understand how they are getting away with this!
10 mei 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello Katie,
Thank you for sharing your feedback, and we are truly sorry to hear about the issues you've encountered. We understand how frustrating it must be to experience unauthorized payments, and we take these concerns very seriously.
To resolve this, please reach out to us directly at support@secondmanual.com or by calling +44 208 0681 598. Our team is available Monday to Saturday, from 8 AM to 8 PM, and we will investigate this matter further and work to resolve it promptly.
We appreciate your feedback and are committed to ensuring a better experience for all our customers.
Best regards,
The Secondmanual Team
utter scum do not trust
8 mei 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello Ian Sinclair,
Thank you for your feedback. We're very sorry to hear that you had a negative experience with us. We understand your frustration, and we take all customer concerns seriously.
We strive to provide a smooth and reliable service, and we would like to resolve this situation for you. Please reach out to us directly at support@secondmanual.com or call us at +44 208 0681 598. Our team is available Monday to Saturday, from 8 AM to 8 PM, and we are committed to assisting you as quickly as possible.
We hope to address your concerns and improve your experience with our service.
Best regards,
The Secondmanual Team
Absolute day light robbery
Absolute day light robbery! Paid £1.49 for a manual they didn’t have! Then they took £25 from my bank ! I called them and not only were they so rude , they refused to refund me! CRIMINALS!
8 mei 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello Natalie Jones,
We are truly sorry to hear about your experience and fully understand your frustration. If you have any issues with your order, we would like to resolve them as quickly as possible. Please don't hesitate to contact our customer service team for assistance.
You can reach us at contact@secondmanual.com or by phone at +44 20 33 18 93 07. We are available from Monday to Saturday, 8 AM to 8 PM, and will be happy to assist you.
Have a great day,
The Secondmanual Team
Only gave one star so I could leave a…
Only gave one star so I could leave a review! I downloaded a manual for instructions to use a product and paid £1.49 - didn’t realise until second payment came out that it was a monthly subscription! Cancelled and called customer services and spoke to a very curt person who said it was unrefundable! Even though it says on website if you contact them within 14 days you can be reimbursed! They won’t give me a penny back! Absolute scam!!!! Don’t go near this company!
5 mei 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello Linda Purvis,
Thank you for sharing your feedback, and we’re truly sorry to hear about your negative experience. We understand your frustration, and we’d like to clarify that we offer a trial period so users can test the service before any commitment is made.
We always strive to handle concerns professionally, and we regret that your experience with our customer service didn’t meet your expectations. We encourage you to contact us again at support@secondmanual.com or call +44 20 80 681 598 between 8 AM and 8 PM, Monday to Saturday. Our team is happy to assist and discuss how we can resolve this issue.
Best regards,
The Secondmanual Team
Ripoff
I paid for a download version of a user manual. Following payment, I was transferred to a form that wouldn't allow me to enter the name of the manual. I sent a complaint but have not received notification that it has been received. It was only £1.49, so most people won't even be bothered to complain.
29 april 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello Mr Bill Bebbington,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced with the download process. We understand your frustration, and we want to assure you that your concern has been noted.
Please reach out to us directly at support@secondmanual.com or call us at +44 208 0681 598 (available Monday to Saturday, from 8 AM to 8 PM) so we can resolve this issue as quickly as possible.
We appreciate your patience and look forward to assisting you further.
Very best regards,
The Second Manual Team
What a Scam Artists
What a bunch oof scam artists, ordered a £1.79p user manual for my vax carpet cleaner. Nowhere did it mention about a £25 monthly subscription fee. Just suddenly appeared 2-3 days later on my bank account. Called them up and asked for an explanation about the amount of money taken and was curtly told it was a monthly subscription. Stay well away from this crowd.
29 april 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello,
Thank you for your feedback. We are truly sorry to hear about the issues you've encountered with Secondmanual. We understand your frustration regarding the unexpected subscription charge and apologize for any confusion regarding the pricing structure.
We strive to ensure transparency in our services and inform users about subscription fees before they proceed. However, we recognize that some aspects may not have been as clear as they should have been, and we appreciate your comments to help us improve.
If you have any further questions or concerns, please feel free to contact us at contact@secondmanual.com or at +44 2 033 180 005 (Monday to Saturday, from 8:00 AM to 8:00 PM).
We hope to have the opportunity to assist you in resolving this matter.
Have a great day,
The Secondmanual Team
ABSOLUTE THEIVES WHO DO NOT HAVE ANY MANUALS.
All I needed was a manual for my Hotpoint washing machine as could not find mine. After searching the internet I came across this company. You have to pay £1.49 up front which does not sound much until you realise they do not have any Hotpoint manuals.
I emailed them and they replied sending me some old manual for a very old machine. Not all models would have the exact same manual, they just got that out of fresh air somehow.
To add insult to injury SECONDMANUAL helped themselves to a further £24.99 I think the amount was.
Reason I am unable to check is due to this company called SECONDMANUALS helping themselves to my hard earned pension, from my credit card account which I have held for over 20 years without a problem. They were slow to act with this complaint of mine and in a panic I closed my account out of fear these scammers would just keep taking money out and give me nothing in return.
Why would any company take money out of a customers account but give nothing in return. How is this acceptable??
Why would anyone believe by placing an order for a manual that it would be part of a subscription contract.
Isn't online selling suppose to have a 14 day returns policy. Your company is disgusting I can not state it enough.
I will be making contact with trading standards because these people will just carry on doing this.
YOU ARE NOTHING BUT COMMON THIEVES WHO SHOULD BE IN JAIL.
YOU DISGUST ME.
How would you feel if someone did this to your grandparents? Bet you wouldn't be laughing then :-(
AND YOUR REPLIES ON TRUSTPILOT JUST GOES TO SHOW YOU SECONDMANUALS DON'T GIVE A TWIG ABOUT THE PEOPLE YOU ARE SCAMMING.
***REPLY TO SECONDMANUALS•••
I already reached out to you before I realised you had taken a second payment. Thats when you sent me a hotpoint manual for some much older washing machine not mine at all and no help what so ever.
CAN YOU PLEASE CONFIRM WHAT THIS SUBSCRIPTION IS FOR? What am I getting for £24.99 oer month year or whatever, because I have received nothing from you other than an old manual that does not help with my machine.
If someone takes money out of your wallet and gives nothing in return that is theft/stealing.
You may think it funny adding useless replies when you obviously did not read my review nor care about my £24.99 you took but gave me nothing at all in return.
A subscription is for buying a product or service I have received neither so you out and out stole from me.
23 maart 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello Julia Thomas,
Thank you for sharing your experience. We’re sorry to hear about the confusion regarding the subscription and the manual not being delivered as expected.
We want to clarify that our site does not intend to hide any information or deceive our users. If you encountered an issue with accessing your manual, please reach out to us directly at support@secondmanual.com or call +44 208 0681 598 so we can resolve the situation as quickly as possible. We're committed to providing a fast and satisfactory solution.
If you'd like to cancel the subscription or have any other questions, we're here to assist you.
Have a great day,
The SecondManual Team
Offered a pdf of a manual for about £2…
Offered a pdf of a manual for about £2 - tucked away in the terms and conditions are details about a 'subscription' for nearly £25 which kicks in after 72 hours. That would have smarted less if the manual I had been promised had at least been delivered but it was not. Do they actually sell anything or do they just take people's money? Avoid! I eventually found the same manual for free elsewhere anyway.
21 april 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello,
Thank you for sharing your experience. We’re sorry to hear about the confusion regarding the subscription and the manual not being delivered as expected.
We want to clarify that our site does not intend to hide any information or deceive our users. If you encountered an issue with accessing your manual, please reach out to us directly at support@secondmanual.com or call +44 208 0681 598 so we can resolve the situation as quickly as possible. We're committed to providing a fast and satisfactory solution.
If you'd like to cancel the subscription or have any other questions, we're here to assist you.
Have a great day,
The SecondManual Team
Antwoord van Secondmanual
Hello Wright,
We’re sorry to read your comment and understand that you’re upset.
Our service includes a trial period with a subscription, clearly presented during the checkout process. If anything was unclear or if you feel you were charged in error, we’d be happy to review your situation.
Please contact us at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8am to 8pm). Our team is here to assist you.
Sincerely,
The SecondManual Team
A complete rip off This company robs…
A complete rip off This company robs your account and then hides behind the SMALL print . ripped me off for over £100 and then had the cheek to offer a paltry £29 as a GOOD will gesture . AVOID this company
5 april 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello Tony Wraight,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you.
Our service includes a trial period with a recurring subscription, which is outlined during the order process. If the trial is not cancelled, charges are applied in accordance with the terms accepted at the time of purchase.
That said, we never want anyone to feel misled or disappointed, and we’re here to help. If you haven’t already, please reach out to us directly so we can fully review your case.
You can contact our support team at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Second manual.com
Second manual.com, took my payment for a manual they said they had. After taking the money, they suddenly did not have the manual, and refused a refund. KEEP AWAY, THEY ARE SCAMMING YOU !
Just like alot of other Comments.
Complete dog shite site
8 april 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello Antony Page,
Thank you for your message — we’re truly sorry to hear about your experience.
What you’ve described does not reflect the level of service we aim to provide. If a manual was not delivered after payment, and the product was unavailable, a refund should absolutely be considered. We’d like to review your case in detail to ensure it is handled appropriately.
Please contact our support team directly at support@secondmanual.com or by phone at +44 208 0681 598 (available Monday to Saturday, 8am to 8pm), so we can investigate and find a solution.
Kind regards,
The secondmanual.com Team
Downloaded manual scam
Downloaded manual - it was the correct model number but actually the wrong manual. Spotted the pending £24 charge on my account. Cancelled within the 72 hours and they denied the cancellation. Have ordered a new bank card as they have my details and evidently highly untrustworthy.
4 april 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello,
Thank you for your detailed feedback — we’re truly sorry for the experience you've described.
We understand your concern regarding the incorrect manual and your frustration about the subscription cancellation not being honored, despite your action within the 72-hour period. This is not the experience we want for our users, and we take such reports very seriously.
Please contact our support team again so we can urgently review your case, verify your cancellation request, and assist you appropriately.
We’re available from Monday to Saturday, 8am to 8pm, at +44 208 0681 598 or by email at support@secondmanual.com.
Kind regards,
The secondmanual.com Team
If you have been mugged over by this…
If you have been mugged over by this cowboy outfit as I was, do what I did and get a full refund.
Simply go to your card company and say the service is no good and they will refund your £24.90. I got confirmation it is back in my account just now.
4 februari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello,
Thank you for sharing your experience.
We’re sorry that you felt let down by our service and that you had to go through your card provider to obtain a refund. While we always aim to handle all concerns directly and transparently with our customers, we’re relieved to hear that your situation was resolved in the end.
Should you need any further clarification or assistance in the future, feel free to contact us directly. Our support team is available from Monday to Saturday, 8am to 8pm, by email at support@secondmanual.com or by phone at +44 208 0681 598.
Kind regards,
The secondmanual.com Team
Second manual.com
Second manual.com, took my payment for a manual they said they had. After taking the money, they suddenly did not have the manual, and refused a refund. KEEP AWAY, THEY ARE SCAMMING YOU !
You have been warned.
Two days after the above review, they responded with the same support wishy-washy stock answer. I have told them, "I received nothing, just refund me". But no refund. (Yet).
6 april 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello,
We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Our goal is to provide users with access to a wide range of manuals, and if the one you requested was not available after your payment, that should not have happened. We apologize sincerely for the inconvenience.
We encourage you to contact our customer support so we can take a second look at your case and provide a suitable solution.
Our team is available from Monday to Saturday, 8am to 8pm, by email at support@secondmanual.com or by phone at +44 208 0681 598.
Kind regards,
The secondmanual.com Team
BEWARE OF THIS COMPANY and its dodgy…
BEWARE OF THIS COMPANY and its dodgy practices. I paid £1.49 for a single manual but then got debited for £24.90 a few days later. They must think I am a mug. If you try to log into the account, it does not connect when asked for a password reminder. The New Day Fraud department is next on the list for dealing with this. Not even worth one star.
5 april 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello Martin,
We’re sorry to hear about your experience, and we understand your frustration.
The £1.49 charge corresponds to the manual you selected, and the £24.90 is linked to the optional subscription that is proposed during the ordering process. That said, if this was unclear or if you encountered any difficulty accessing your account, we truly apologize.
We take these matters very seriously and are here to help. Please contact our customer support so we can review your file and assist you directly.
Our team is available from Monday to Saturday, 8am to 8pm, by phone at +44 208 0681 598 or via email at support@secondmanual.com.
Kind regards,
The secondmanual.com Team
Scammers
Same as everyone else .Paid £1.49 for a manual ,then got charged £24.90 !!! These bastards are just scamming people ,should be investigated !! Later in the day they succumbed and gave me a refund . So you really have kick a proper stink at them !!!
4 april 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hello Ashley Rowe,
Thank you for your feedback, and we’re truly sorry for the frustration you experienced.
We understand how upsetting it can be to feel caught off guard by a charge. Our service includes an optional subscription that is presented during the order process, but if this was not clearly understood, we sincerely apologize.
We're glad to hear that your situation was resolved and that a refund was issued. Your comment has been noted, and we are continuously working to improve both the clarity of our offer and the responsiveness of our support team.
If you have any further questions, feel free to reach out to us. We’re available from Monday to Saturday, 8am to 8pm, by phone at +44 208 0681 598 or by email at support@secondmanual.com.
Kind regards,
The secondmanual.com Team
A reply after only seven months
WOW ! You replied after only seven months !!
Shows what a shower you are !!!
Avoid these people.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Secondmanual
Hi,
We’re truly sorry to hear about your experience and the delay in receiving a response — that’s clearly not the level of service we aim to provide.
Your feedback is important to us, and we understand how frustrating this must have been. If your issue remains unresolved or if you still need assistance, please feel free to reach out to us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm). We'll make sure your case is reviewed promptly.
Best regards,
The SecondManual Team
Not legally a scam!
Not in legal terms a scam, since hidden in the small print is the information you are signing up for a monthly subscription, but I've had the same experience as everybody else - ordered a manual (which they didn't even have) for £1.49 - then found a debit of £24.90 on my bank account this month. I've cancelled my account via Secondmanual's website and got an automated email confirmation that no further money will be taken from my bank account. Contacted my bank fraud department - they have put a block on Secondmanuals on my account (along with Manualfinders, who use the same technique!). But I have to get the payment of £24.90 back from Secondmanual themselves - if I don't get it in 30 days I can go back to Barclay's fraud department. My impression is that Barclay's have a sort of greylist of suspect companies and alert customers if they see unusual continuing payments being made.
18 maart 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi John Clark,
Thank you for taking the time to share your experience. We’re sorry to hear that the manual you were looking for wasn’t available and that the subscription charge was unexpected.
Our service provides access to a large manual database through a 72-hour trial period for £1.49. After this period, a monthly subscription is activated unless cancelled. These terms are presented during the sign-up process and confirmed by email, though we understand that they can sometimes be overlooked.
We appreciate your feedback and take it seriously as we work to improve clarity and user experience. If you need assistance with your cancellation or refund request, please don’t hesitate to contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
This software company is a SCAM
This software company is a SCAM. Lure you in with a cheap offer of £1.49 and then unknowingly charge your card on monthly rolling basis of £24.90.
If its too good to be true. Then it is !!!
These scums ought be shut down immediately....
17 maart 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi,
Thank you for your feedback. We're sorry to hear that your experience with our service led to disappointment.
Our platform provides access to a large database of manuals through a 72-hour trial period for £1.49. After this trial, a monthly subscription is automatically activated unless cancelled. These terms are presented during the sign-up process and confirmed via email, but we understand that they may be missed in some cases.
We take all feedback seriously and are committed to improving transparency and the user experience. If you believe there has been an error or if you need assistance, please don’t hesitate to contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Do not trust this company it is a…
Do not trust this company it is a scamming company that will steel your card details and take money from you thay should be investigated for fraud do not trust
15 maart 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Kevin Brambles,
Thank you for your feedback. We're sorry to hear that you feel this way and understand your concern.
Please be assured that our platform uses secure and encrypted payment systems, and we never store full card details. Our service includes a 72-hour trial period for £1.49, after which a monthly subscription is activated unless cancelled — this is clearly explained during sign-up and confirmed by email.
If you believe there has been any error or unauthorized charge, we strongly encourage you to contact us directly at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8am to 8pm), so we can review and assist you promptly.
Kind regards,
The SecondManual Team
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