REAL subscription terms insufficienlty highlighted before signing up. even deliberately NOT highlighted???Paid £1.75 ( or sim) for a manual and thought that was that. 3 months later I noticed an unexp... Toon meer
Bedrijf heeft geantwoord
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When you can sell your soul for £24.90 per month until cancellation it says all you need to know about this company and everyone working there. I'm gonna guess the business model is based a... Toon meer
Bedrijf heeft geantwoord
Similar to other customer complaints, I downloaded a manual at £1.49 and now I see that they are about to charge me for a full subscription. I have messaged them twice to see if they will r... Toon meer
Bedrijf heeft geantwoord
I am so sorry that I did not check out this ‘company’ on Trustpilot before trying to purchase a second manual for our washing machine. I think it would have saved me £74.70 in a subscription that due... Toon meer
Bedrijf heeft geantwoord
1,1
Zeer slecht
340 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
SECONDMANUAL DECEIVING REVIEWS
They sent a boiler manual instead of a thermostat manual. I had to request a copy anyway as it was not on the website as expected. Alarm bells rang and I then read the trustpilot "actual "reviews 98% bad! Secondmanual are advertising they have 5* reviews TRUSTPILOT should remove them as they are aiding this Company's dubious business
14 maart 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Mary,
Thank you for your feedback. We’re very sorry to hear that you received the wrong manual and that your experience with our service did not meet your expectations.
Our platform provides access to a wide range of manuals through a 72-hour trial period for £1.49, and we do our best to ensure the content provided matches your request. We understand your concern if the manual you needed wasn’t delivered as expected, and we apologise for the inconvenience this caused.
We also take comments about user trust seriously and are continuously working to improve both the accuracy of our listings and the clarity of our service.
If you’d like us to investigate your request and assist you further, please contact us at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
This is just a scam
This is just a scam. They sucked me in with a cheap offer of an instruction manual for £1.49. Then they set me up with an unwanted monthly subscription of £24.90. Disgusting and the site should be removed. I advise everyone to avoid this site at all costs.
12 maart 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Roger Hill,
Thank you for your feedback. We're sorry to hear that the subscription came as a surprise and that your experience was not satisfactory.
Our platform offers access to a large database of manuals through a 72-hour trial period for £1.49. After this period, a monthly subscription is activated unless cancelled. These details are stated during sign-up and confirmed by email, but we understand how they can be missed in some cases.
We appreciate your comment and take such feedback seriously as we work to improve transparency and the user experience.
If you’d like us to review your case or confirm cancellation, feel free to contact us at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Avoid at all costs!
Searching for a manual for my printer I submitted my card details to these scammers for £1.49 to download the manual. Their website informed me there was a problem as my card was turned down. Immediately I checked the company with Trustpilot and knew I had to act. I rang the card issuer and asked them to block the company. They said they could, but advised that it is far safer to scrap the card and have a replacement. A big thank you to Trustpilot and to all those people who have submitted reviews warning about the Secondmanual robbers.
10 maart 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi John,
Thank you for your feedback. We’re sorry to hear that your experience led to concern, especially regarding the payment process and your impression of the service.
Our platform provides access to a wide range of manuals through a 72-hour trial period for £1.49, after which a monthly subscription is activated unless cancelled. These terms are explained during sign-up and confirmed via email. If a payment fails, no subscription is activated — but we understand that the experience can feel unclear or unsettling.
We appreciate you taking the time to share your feedback, and if you believe a charge was still made or would like clarification, our support team is available at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
I put my lawn mower and model number in…
I put my lawn mower and model number in and was told my manual was ready to download. I was then asked for £1.49 which I thought was to download the manual they said they had. When I tried to download it they said they didn't have the manual. I then noticed that i was going to be charged a monthly fee of £24 which i didn't notice straight away. A very dubious shady site.
I will be getting in touch with my card company to cancel the £1.49 and ensure the cancelled £24 is not taken either.
9 maart 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Philip Furlong,
Thank you for your feedback. We’re sorry to hear that the manual you were looking for was not available and that the subscription terms were not clearly noticed during your experience.
Our platform provides access to a wide range of manuals through a 72-hour trial period for £1.49. After this period, a monthly subscription is activated unless cancelled. These terms are stated during the sign-up process and confirmed by email, but we understand your concern if the information was not clear in your case.
We appreciate your comment and take it seriously as we work to improve both the clarity of our service and the reliability of our manual listings.
If you’d like us to review your case, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
These are Scammers.
These are Scammers.
I was charged £1.49 to see a microwave oven manual, later I'm charged £24 debit for something I wasn't aware that I had signed up for a ongoing subscription. They need to make it clear that it is a sucscription. I did phone them and cancelled the subscription. I await a confirmation email.
8 februari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Richard Thorburn,
Thank you for your feedback. We're sorry to hear that the subscription charge came as a surprise and that you were unable to find the manual you were looking for.
Our service includes a 72-hour trial period for £1.49, followed by a monthly subscription unless cancelled. This is stated during the sign-up process and confirmed via email, but we understand that it may not have been clearly seen in your case.
If you’ve already cancelled by phone but haven’t received your confirmation email, we recommend reaching out to us directly at support@secondmanual.com or calling +44 208 0681 598 (Monday to Saturday, 8am to 8pm), so we can ensure your request has been properly processed.
Kind regards,
The SecondManual Team
Scammers.
Scammers.
Charged £1.49 to see a vehicle manual that they didn't even have, then 3 days later I'm charged £24 debit for something I didn't sign up for, nor aware that I did. How is this legal? Needless to say I won't be sending them a Xmas card SECOND MANUAL SCAM DO NOT USE
5 maart 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Pete Replica,
Thank you for your feedback. We're sorry to hear that the manual you were looking for wasn’t available and that the subscription charge came as a surprise.
Our service includes a 72-hour trial period for £1.49, after which a monthly subscription is activated unless cancelled. These terms are explained during sign-up and confirmed by email, but we understand your frustration if they were not clearly visible in your case.
We appreciate your feedback and are continuously working to improve both the transparency of our service and the availability of manuals. If you would like us to review your case, please contact us at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Scammers
Scammers. They do not make it obvious that you are signing up for a monthly subscription. Luckily I checked my bank statement after they had taken two monthly payments and I have now cancelled my subscription. £24.90 per month for nothing! I am usually very careful about signing up for anything so they did a good job of hiding the terms and conditions.
2 maart 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Elaine Day,
Thank you for your feedback. We're sorry to hear that you were not aware of the subscription and understand your frustration.
Our platform offers a 72-hour trial period for £1.49, after which a monthly subscription is activated unless cancelled. This information is included during the sign-up process and in the confirmation email. That said, we understand that these details may sometimes be missed, and we take your comment seriously as we continue improving transparency and clarity.
If you’d like us to look into your case or need confirmation of your cancellation, feel free to contact us at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Do not use this site
Like other reviews on this site, I only asked for a washing machine manual at a cost of £1.49. Then I noted they had taken £24.99 from my bank account - for what? When I phoned them they agreed to cancel this monthly charge but would not refund my £24.99. So I wrote a letter to the CEO of the company based in Ireland ten days ago and so far have heard nothing, so I will now raise this further with my bank.
I know it is not a large amount of money but the principle of what they have done is completely wrong. They said is was clearly stated, that one could
cancel within 72 hours but this was not clear and under their T&Cs there statement says you can cancel at any time.
I would not recommend this company to anyone.
6 februari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Joan,
Thank you for your feedback. We’re sorry to hear about your experience and the disappointment regarding the subscription charge.
Our service includes a 72-hour trial period for £1.49, after which a monthly subscription is activated unless cancelled. These details are outlined during sign-up and in the confirmation email, but we understand your frustration if this was not sufficiently visible or if your cancellation did not meet your expectations.
We also regret that you have not received a response to your letter and take your concerns seriously. If you would like us to review your case in more detail, please contact us again at support@secondmanual.com or by phone at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
AVOID THESE SCAM-MERCHANTS
AVOID THESE SCAM-MERCHANTS! Had a menial amount taken out of my account for a 72 hour 'free' trial. I spent a whole weekend trying to phone them to cancel and their cancellation page was conveniently 'down'. Eventually got through AFTER the cancellation period had elasped and was refused a refund but got assured I would have no further charges. Eight months later I've realised on a tight month financially they continued to take £24.90 from my account every month. Scamming ba****ds!!
25 februari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Chris Underhill,
Thank you for your feedback. We're truly sorry to hear about the difficulties you experienced in cancelling your subscription and the unexpected charges over time.
Our service operates with a 72-hour trial period for £1.49, after which a monthly subscription is activated unless cancelled. The cancellation can be made online or by contacting our support team, and we regret that you were unable to access the cancellation page at the time. Your situation clearly caused inconvenience, and we take your comments seriously.
If you would like us to look into your case further and verify your account history, please don’t hesitate to contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm). We’re here to help.
Kind regards,
The SecondManual Team
Total Rip off merchants
Ripped off royally. Paid for a single manual. It WAS NOT CLEARLYstated re free trial for £1.49 then 3 days later £24.90.
15 februari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Alan Moore,
Thank you for your feedback. We’re sorry to hear that you were surprised by the subscription charge.
Our service provides access to a large manual database through a 72-hour trial period for £1.49, after which a monthly subscription is automatically activated unless cancelled. This information is stated during the sign-up process and confirmed by email, but we understand that it may not have been sufficiently visible in your case.
We appreciate your feedback and take it seriously as we continue improving the clarity of our user journey. If you would like us to review your case, feel free to contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
These robbing thieves are conning loads…
These robbing thieves are conning loads of people as detailed in the reviews published here. Avoid them like the plague. I had £75 taken so I phoned my credit card company and did a "charge back" and just been notified that it is now back in my account. It only take a call to the credit card company. Do it!!
17 februari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi David Sandeman,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Absolute scam
Absolute scam. Take £1.49 initially then charge you 72 hours later 24.99 per month. Spoke to Lucy on their contact number and she said would not refund the £24.99 but said would cancel the future subscription. Taking legal advice against these crooks.
8 februari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Marc Wadlow,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
SCAM
I paid approximately £1.49 for a PDF download of a manual, only to find my credit card was charged a further £24.99 for my first month subscription to their service. I saw nothing regarding subscriptions when I was using their website.
This is not a huge amount of money to loose, but I feel cheated and angry.
17 januari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Greg,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Oh my word - rip off !!
Oh my word - I wish I'd checked Trustpilot first. I've just had the same experience - in that I was looking for instruction for my Kercher & ended up paying £1.29. Just checked my bank statement & there is a "pending"transaction of £24.90 ! Went straight to the website & completed a "cancellation" for any further transactions (I hope !). I have emailed them & asked for a repayment of £24.99. I am very attentive to "small print" but didn't see anything that indicated further automatic debits. I am a 78 year old pensioner trying to cope with not receiving a Winter Fuel payment etc. and cannot afford to give money away to fraudsters.
*** UPDATE 11/2/25- I emailed Customer Services for the company & explained my situ & made a very strong complaint about their "underhand" business practices. I asked for a refund of £24.90. I also said that I was considering contacting the BBC Watchdog programme.
I received an email saying that it had been "escalated" to their billing dept for consideration.Three days later I emailed again & said that had I not received a reply within 5 days that I would carry on with my proposed action. I have now received a refund of £24.90 with an assurance that no further monthly payments will be taken...RESULT... so all you people who feel aggrieved - why not try the same action.
3 februari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Olive,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
As others have said - FRAUD
As others have said, it is a scam. They charge £1.49 and then fraudulently take £24.90. I have reported to MasterCard and they have blocked any future payments and also informed the company that MasterCard will take action against them. Disgusting.
1 februari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi Kiara Long,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
I apologise for giving this site one…
I apologise for giving this site one star it should be minus 10 stars. This is a totally dishonest site designed solely to take your hard earned cash. Unbelievable. First they take a small payment of £1.49 from your card, then sneakily try to charge you £24.90 per month, WHAT? just to try to buy a manual that they could not supply. This company should be banned from trading.
1 februari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
The " small print " is not clear
The " small print " is not clear , as they say. This is a com, please don't ask for a manual. I did, then got the picture. Canaelled, had an "E" to say it was so, then got anoyher to say I was a member at
£ 24.90 a month. Have had to cancell my card to protect myself.
29 januari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
How is this company allowed to…
How is this company allowed to operate??? Complete Scam. Their search is fake. They will tell you they have the manual for anything you type in.
27 januari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Scam Warning!
The search function on this website is fake. If you type anything (and I mean anything!) in the search box, the system always shows the following two messages:
We are searching for your manual!
Your manual is now available!
It then takes you immediately to the payment page. I typed Chewing Gum, Fluffy Kitten and Sylvester Stallone. According to the website, they apparently have user manuals for all these items. Try it yourself; just type anything!
There are several websites like this, and they all operate in the same way.
Please note that most manuals are available free of charge online, or directly from retailers and manufacturers.
27 januari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
Pay for the manual and you’ll be paying £24.99 every month
Like others, I paid £1.49 for a manual, which they did email to me.
Then my bank notified me that this company has set up a recurring monthly standing order for £24.99, which they blocked. Thank you Nationwide.
12 januari 2025
Review zonder uitnodiging
Antwoord van Secondmanual
Hi,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet your expectations.
Our platform offers access to a large database of manuals through a 72-hour trial period, as stated during the sign-up process and confirmed via email. After this period, a monthly subscription is automatically activated unless cancelled.
We understand that this setup may sometimes lead to confusion, and we appreciate your feedback as we continue to improve transparency and user experience.
If you would like us to review your case or need further assistance, please contact us at support@secondmanual.com or call us at +44 208 0681 598 (Monday to Saturday, 8am to 8pm).
Kind regards,
The SecondManual Team
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Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
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