Terrific business I’ve used for years, owner is so helpful, top service, great products, literally the best online retailer I’ve ever used. Thank you so much!!!
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Lees wat reviewers zeggen
First time ordering from this company and it was pleasant experience! The statue came in perfect condition and I love it. I got Archangel from sideshow and he was shipped quickly and there was great... Toon meer
The statue I bought is just amazing, the detail and realism are off the chart. This is something I can just look at for hours and just be happy. The shop did a great job all around. Fast shipping,... Toon meer
Absolutely fantastic customer service! I ordered Weta Theoden on Snowmane from Secret Compass and the statue was known to have hairline cracks on the leg from the factory and even though mine arrived... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
First off, DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS COMMITTING FRAUD. We have been Authorized Dealers in the limited edition collectibles world since 2003, with one of the best reputations you can find online!
Contactgegevens
2649 E Mulberry St Ste 25, 80524, Fort Collins, Verenigde Staten
- 9704122322
- sales@secretcompassonline.com
- secretcompassonline.com
4,7
Uitstekend
84 reviews
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So happy I discovered Secret Compass
I have had over fifty transactions with Secret Compass with currently half a dozen outstanding pre-orders. I cannot speak highly enough of them and especially Shane, their customer service alone has made them my go-to for collectible film and comic statues and prop replicas. Shane has taken the time to shop around to get me the cheapest shipping rates and ensure my orders are packed safely to arrive as quickly as the transport gods allow. Pre-orders are advertised on their website as soon as the manufacturers release the info which I really appreciate especially in the case of deluxe limited editions. Secret Compass has honoured all my pre-orders to date, and I have complete confidence in them for the remaining and future ones.
I love Secret Compass, they are my geek dealer of choice.
1 november 2025
Good experience!
I'm honestly not sure about the bad reviews about the company. Most of the time, I receive my items on time. Delays are usually expected but even then, the company doesn't even charge the full amount until they are ready to ship which is reasonable in my opinion.
Shane is always very helpful and responsive. I ordered 20 figures/statues from them which also include JND products which I already received. Looking forward for doing more business with Secretcompass! Cheers!
10 november 2025
Review zonder uitnodiging
Secret Compass
Used Secret Compass for many years Shane and his team have gone out of there way to ensure products reach me safely in the UK, also resolved any issues, communication has always been excellent and are a top collectibles distributor would not use anyone else.
12 november 2025
Review zonder uitnodiging
Excellent service
Secret Compass have always gone above and beyond in my long experience purchasing from them. Highly recommended.
12 november 2025
Review zonder uitnodiging
Exceptional service every single time
Exceptional service every single time! I’ve placed multiple orders with Shane and the team, and they’ve consistently delivered impeccable service. Communication is always prompt, friendly, and professional. Shipping is fast, packaging is excellent, and everything arrives exactly as promised. It’s rare to find a company this reliable and attentive — I wouldn’t go anywhere else. Highly recommended!
12 november 2025
Review zonder uitnodiging
Great for collectibles.I have shopped…
Great for collectibles.I have shopped several times with secretcompass online .Very helpful team. Fast responses and I was kept up to date with deliveries. Great option to pay in instalments and I love the rewards with purchases. Great stock of collectibles Shane has been fabulous with customer service 👍👍😁😁
11 november 2025
Review zonder uitnodiging
Absolutely fantastic customer service
Absolutely fantastic customer service! I ordered Weta Theoden on Snowmane from Secret Compass and the statue was known to have hairline cracks on the leg from the factory and even though mine arrived after Weta's cut off date for replacement, Shane at Secret Compass managed to get a replacement sorted with Weta. Had some other issues that were the fault of Weta but these were also promptly resolved by Shane. Can't recommend Secret Compass enough!
12 november 2025
Review zonder uitnodiging
Excellent Seller
The original statue I ordered from Secret Compass was lost by UPS. I contacted Shane and he was very helpful. He refunded me instantly and I bought a different statue directly from them instead of through eBay (though eBay had nothing to do with the missing statue and were very helpful as well). This statue arrived in perfect condition and in a timely manner. I would recommend them to anyone that asked me and I will definitely do business with them again. Thanks Shane !
4 november 2025
Review zonder uitnodiging
Fraud experience
Please listen. Never trust this store. 100% fraud. They say something and do something else. They have taken money from me and refusing to refund me without delivering Orders. The name of the guy is Shane. Other buyers be aware of him. I am never gonna buy from him again.
23 september 2025
Review zonder uitnodiging
Antwoord van secretcompassonline.com
First off, DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS COMMITTING FRAUD.
This is a fraudulent review, by a buyer committing fraud. "Enver B" originally appeared on ebay and purchased an expensive figure. He then opened a fraudulent claim on ebay stating he never authorized the charge and was given his money back. He was kicked off of ebay for this scam and others, here is his user UD:
ebay User ID: (omxm3871) No longer a Registered User
He has since reappeared on our website with a variety of aliases and addresses and once again attempted to commit fraud, we were notified by Shopify that his latest order was fraud and cancelled the order. The customer threatened to "smash my face" and leave bad reviews, in retaliation for cancelling the order, and somehow--- Trustpilot allows fake reviews from fraudulent buyers while committing fraud. Below are a list of aliases and addresses this POS buyer has used
Mads Hansen
coop.ab.365@gmail.com
Anirban Banerjee
21, Sambhunath das Lane
Sinthi, Kolkata
700050 Baranagar WB
India
env.bul221@gmail.com
s.banerjee8585@gmail.com
AN Banerjee
78, Kongensgade
5000 FYN
Denmark
We hade some issues but worked them out.
14 februari 2025
Review zonder uitnodiging
Antwoord van secretcompassonline.com
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
Fantastic quality and great service
Fantastic quality and great service. Got my package in Miami in perfect condition right on time. Thanks again!!
4 oktober 2024
Review zonder uitnodiging
Antwoord van secretcompassonline.com
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
i pre ordered the prime 1 studio batman…
i pre ordered the prime 1 studio batman sonar suit from secretcompassonline , they had the statue delivered to me within 4 months . i wasn’t expecting this statue till 1-2 years . definitely recommend them
25 mei 2024
Review zonder uitnodiging
Antwoord van secretcompassonline.com
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
I took a chance and ordered
I saw Secret Compass was selling a set of collectibles that I was looking for so I checked reviews here and took a chance. Shane answered my email questions Sunday night. I paid Monday morning and he shipped same day. Friday UPS delivered it to me. Exactly as described. Highly recommended!! I couldn’t be happier.
26 april 2024
Review zonder uitnodiging
Antwoord van secretcompassonline.com
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
Store kept my $ from pre Oder after…
Store kept my $ from pre Oder after waiting for ever for product and email not 100% guaranteeing me I’d get my product
10 februari 2024
Review zonder uitnodiging
Antwoord van secretcompassonline.com
This could be one of the most unintelligent shoppers to clog the internet in recent memory. 100% of this review is totally false. Waiting "forever?" The customer preordered a set of Chucky accessories from our website around 6 weeks ago. The customer paid a deposit to secure his preorder, which guarantees him the merchandise and us the sale. The customer reached out to us twice while waiting, once to check on availability and another to check on the guarantee of his deposit. He was messaged back immediately and 100% guaranteed the product, reassured that the merchandise was expected shortly, and that if we could not deliver for any reason, he would have his deposit refunded. In the meantime, this same customer went out on social media and stated that he "probably got scammed." A few weeks later, we got the figure sets in stock (6 weeks after putting the preorder up, which is insanely fast for the limited edition collectibles world) and the customer was invoiced. The customer is refusing to pay the invoice and is still insisting he got scammed. We have the merchandise in stock RIGHT NOW. This customer slandered our company, refused to own up to it, is now refusing to complete the transaction - and is demanding a refund of his deposit. When confronted with all of this, including a screenshot of his slander on social media, the customer stated "the customer is always right." The "customer was always right" in Burger King in 1985. The customer can be and definitely is wrong, as seen here. Complete the transaction, Scott, and we'll ship your order immediately. If not, then you forfeit your deposit, as seen in our store policies over the last 20 years of being in business. We have faithfully offered, guaranteed, and filled 100s of 1000s of preorders in the last 20 years, and are considered one of the cornerstones in the limited edition collectibles world. This product is in stock now and ready to ship.
10/10 Experience
I don't usually write reviews, but I did a lot of digging before deciding to purchase from SecretCompassOnline and wanted to leave my two cents here since there's not a whole lot of feedback out there. I purchased a Prime 1 statue from them back in December 2022 and the entire experience was great! Because of the holidays I was a bit worried about shipping not updating after a week or two from getting the number so I reached out and they were very quick and nice despite the holidays. We waited a few more days to see if the shipping would update (I am not a shipping novice, so I know when my "hmmmmmmmm" meters start going off and decide to check in). But they were right and the post office was just SUPER backed up but it did update and arrived promptly after. Even customs didn't hit as hard as I expected it to for where I live in Canada. Don't know if I got uncharacteristically lucky or if they are just magic.
Very happy with my experience here and definitely plan to purchase from them again in the future ^.^
Edit: honestly idk why the company 2 years later is replying to all their reviews (good or bad) like they're bad??? Not a fan, very much am a real person with a real order and a real name in their system so idk why we are resurrecting dead reviews for that, especially the ones recommending them. Issues between a site, a ‘customer’, and a company should remain between the parties.
30 december 2022
Review zonder uitnodiging
Antwoord van secretcompassonline.com
Thanks for your transaction + positive review!
So sorry that we changed our reply to your + review, just trying to raise awareness here.
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
Great seller
Great seller, great customer service and great product! Thanks for everything!
19 juli 2023
Review zonder uitnodiging
Antwoord van secretcompassonline.com
Thanks for your transaction + positive review!
So sorry that we changed our reply to your + review, just trying to raise awareness here.
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
Excellent Customer Service
Secret Compass team and Shane are excellent, they are very responsive in emails. Quick to answer questions, provide assistance and some flexibility around payments. It was shipped very quickly and arrived without issue. Very happy with my first transaction. Would highly recommend and would definitely purchase from them again!!
10 juli 2023
Review zonder uitnodiging
Antwoord van secretcompassonline.com
Thanks for your transaction + positive review!
So sorry that we changed our reply to your + review, just trying to raise awareness here.
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
Great Communication, Trusting
Shane was super helpful and responded within 2 days every time. I ordered Prime One Goku and he was able to help me with the process of paying and receiving it. I could not be any happier with the service. If i could give more stars I would. Package came in with no breaks super fast shipping with precise tracking. Thanks a lot.
30 mei 2023
Review zonder uitnodiging
Antwoord van secretcompassonline.com
Thanks for your transaction + positive review!
So sorry that we changed our reply to your + review, just trying to raise awareness here.
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
Great first purchase. Thank you!!
Shane and the Secret Compass team is very responsive in emails. Quick to answer questions, provide assistance and some flexibility around payments. Once the item was in stock and final payment was made, it was shipped the following day and arrived without issue. Very happy with this entire (my first) transaction. Would highly recommend and would definitely purchase from them again!!
30 mei 2023
Review zonder uitnodiging
Antwoord van secretcompassonline.com
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
Faultless Service
I’d been after the Prime1Studio Doom Slayer Statue for while but sold out everywhere. I stumbled across SecretCompass who had one in stock. I was a bit nervous parting with a large some of money being based in the UK and not using this company before. I needn’t have worried as the communication was first class and prompt. Item arrived earlier than expected with no issues whatsoever. Will definitely be my go to for future purchases.
1 juni 2023
Review zonder uitnodiging
Antwoord van secretcompassonline.com
Thanks for your transaction + positive review!
WARNING TO CONSUMERS: DO NOT ALLOW TRUSTPILOT TO DICTATE TRUSTWORTHINESS, AS THEY ALLOW FAKE REVIEWS FROM BUYERS OPENLY COMMITTING FRAUD, AND REFUSE TO REMOVE THEM, EVEN WHEN PROVIDED WITH EVIDENCE. ALSO, THEY ALLOW PEOPLE WHO ARE NOT EVEN CUSTOMERS TO LEAVE REVIEWS FOR BUSINESSES, WHICH OPENS THE DOOR TO INDIVIDUALS BOMBING BUSINESSES THAT THEY DON'T LIKE, WITH NO REPERCUSSIONS. Furthermore, this is NOT a legitimate platform for reviewing businesses, negative or positive. They are a "pay to play" for-profit business, extorting businesses to pay for increasingly higher costs, for access to "customer service" that may or may not help the business. There are 1000s of complaints from businesses and consumers, on the fake reviews allowed on their platform, positive and negative.
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