SectigoStore Reviews 28

I had an extremely frustrating experience regarding my refund with SectigoStore’s support team. My issue is still unresolved despite multiple chats and emails over 13 days. Initially, they promised to escalate my case and provide an update within 24 hours. That never happened.

When I followed up, I was once again asked to wait while the billing team reviewed my case—but what exactly is there to review? It's my credit balance, and I simply requested a refund as per their policies. The delay is completely unacceptable, and every time I reach out, I receive the same generic response: “Kindly wait for an update.”

At this point, I have lost trust in their service. If you are considering purchasing from SectigoStore, be aware that their refund process is painfully slow, and their customer service is unhelpful. I would not recommend them at all!

Quick response from support team and resolved all the queries.

response times
The team fixed help me to fix my mistake of sending wrong private key

Great team.

Quick Onboarding and great support from the side of Sectegio. I can recommend their services and support.

I was completely impressed with the professionalism and customer service. Staff is not only skilled but also highly friendly

Two weeks after I thought a successful update of my certificate had been applied I recognised that the new certificate had been active but the old one was also active.

Therefore I had to redo everything from the scratch including the reset of my account.

SectigoStore provided a great support and made everything happen so I could successfully replace the old certificate by the renewed - at this time I exchanged the certificate directly and everything works perfect now!

I am very happy with your support, cheers Claus

My needs changed after I had purchased an SSL certificate. Sectigo promptly refunded my payment.

Mia and Bruna are stars assisted us to resolve all the technical issues we had. They were very patient to make sure all our issues were resolved. They are indeed a great asset to your organisation. We had issues with our SSL Certificate and Private Key and happy to say all was sorted.

Support is non-existent outside of telephone calls which I refuse to use. Their email box is unmonitored (it's been 3 months and I've pinged them 1-2 times per month). Live chat advertises a response in under 2 minutes - I received no response.

perfect and accurate assistance to my problem with validation a new domain in our SAN SSL cert

Not what they advertise - Takes weeks to get a cert
Two Weeks, Still No Certificate

UPDATE (8/15/2023)
Refund processed.

UPDATE (8/14/2023)
Still no refund.

UPDATE (08-09-23)
Got an update from support asking why I requested a refund.

UPDATE (08-08-23)
No update from support on my tickets. Questions didn't get answered the cert was never issued. Refund requested.

UPDATE (08-02-23)
Received a question from support, "Thank you for writing us. We could not find the order number , please get back to us with the exact order number to proceed further."

UPDATE (08-01-23)
Received an email indicating they unsuccessfully tried to call my client. I provided our time zone and asked them to call back during office hours.

UPDATE (08-01-23)
Received an email from sectigo staff letting me know they called my client. Apparently, one of the other employees, certificate requestors answered before owner got back into the office. My reply to support went unanswered. No certificate yet.

UPDATE (07-29-23)
Received email request from support to take a photo of client holding ID up to their face to validate the certificate.

UPDATE (07-28-23)
After posting a support ticket, I received an automated confirmation email. Still no reply to support ticket. Zero communication. I've decided to follow the advice of others to write a letter to the FCC, FTC and State Attorney. Reduced 5 star to 3 star.

UPDATE
I ordered the cert on Friday (07-21-23). Site says 24/7 support so I thought at latest I hear back by Monday. Nothing. So I went back to the robot chat and they asked for a photo id of account owner. They could have asked for this on Friday morning. Perhaps it was my mistake for asking if this could be done in an hour? Get your cert anywhere. There's no integrity here. Still no word back after 5 days.

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Jolene was super helpful. He tried a couple things, answered some tough questions and put me in touch with Kevin so we could try a test for a unique encryption need.

Many thanks to these guys and SSL.com

Date of experience: July 15, 2023

I wish I'd have read all other reviews. It's a scam company using Sectigo name in order to get orders. I have purchased OV certificate a month ago an still haven't received it! It takes ages for them to reply with empty promises. Will have to open a chargeback for them!

It‘s a disaster, not a service.
If you want to wait for the certificate more then two or even more months, without even replies from the „validation team“, spending time over the phone taking to completely unprofessional team - go for it. Otherwise I would suggest to find something better.

Response on ticket could be faster
but people are great,.
English is not my primary language so the chat was helpful in my case

Avoid like the plague.

This company is NOT Sectigo, it is a high-volume, low-margin reseller of Sectigo/Comodo CA certificates.

Their documentation and workflows are in complete disarray, frequently sending you in circles for days.

Their customer support is entirely made up of exhausted and under-staffed off-shored call centers who have poor English and terrible phone connections which frequently just disconnect mid-call, sending you back to the beginning.

Absolutely terrible. Go to Sectigo's website and purchase direct. It's 20% more expensive, but 1000% more reliable and effective.

Quick response to request and kindnes of your support teams. Go forward and congratulations.

Although I am having trouble with getting my email certificate installed, from one specific technician, (Jackson N) has continued to follow-up with me to insure that I have gotten my certificate installed.

Ganesan helped me with validation process where another support agent was unable to.