Sectigo Reviews 3.595

Painfully slow, unresponsive support. Generic copy-paste replies that ignore the actual question. Processes drag on for weeks with no ownership and no sense of urgency. For a company whose entire business is trust and verification, the experience is frustrating and unprofessional. Look elsewhere.

Absolute Katastrophe. Der Kundenservice ist ausschließlich auf Englisch, am Telefon zur Validierung kaum zu verstehen und die Website ist seit mehreren Wochen offline, weil die Gewerbeanmeldung nicht ausreicht. Von deutschem Gesellschafts- oder Wirtschaftsrecht haben die keine Ahnung und können überhaupt nicht weiterhelfen.

One of the worst customer support experiences ever...
I got a code signing certificate, and the whole process dragged on for over 4 weeks because they allegedly could not find my business. Eventually, they told me to get a legal opinion letter from an attorney. After I paid my attorney to create this letter, Sectigo canceled my order anyway?!

After a month of hassle, including me paying for the legal opinion letter, they completely ignored my emails where I asked them to stop the refund and explained that I was in the process of getting the required documents. To this day, I have received no response to those emails (sent 2 weeks ago)..

Never again. At all costs: avoid this company!!

I placed a 3-year subscription for the product and wanted to cancel it immediately before it even shipped, so I spoke with a customer service representative who told me I needed to submit a request. It’s now the 5th day since I wrote this; I’ve sent numerous emails and support requests, but they’re not responding to me. The live chat team responds very well, but after that, I’m constantly checking my inbox. Everything was great during the purchase, but when I requested a return or cancellation, they still haven’t responded. I was planning to buy it again, but I don’t want to purchase a product from a company that can’t provide proper support. Please refund my money.

Suspect business practices. They cram you with an auto renewal and hit your credit card well in advance of the actual renewal date. Make it utterly impossible to disable auto renewal unless you sit in a chat conversation for over an hour.

1. Purchased CMC
2. Tried to set up, got an error There has been an error with your submission
3. Contacted support via live chat, was told to submit a ticket.
4. The ticket went unanswered for 20 days, unanswered to this day.
5. Request full refund, was told they will be in touch.

I suspect the refund request will get lost too.

I have hard time remembering a service worse than I had with Sectigo recently. First, they could not provide an invoice with a VAT ID included for three days. They ended up creating three invoices (two being incorrect) and when I paid the third one, they charged me three times (although I never authorized more than one credit card payment). The requests for return of the money are ignored so far.

Next, their "support and validation" team is less then useless. They could not validate my company that has been operating on the market for 16 years, they for some reason used an old defunct email of our company instead of the offical one and *refused to change it*, then there was no conversation as each email was replied by a different person (none of them seeming to understand what they are doing), then they brought new and new requirement for company validation.

And small glitches on top render the situation impossible to deal with - the support forms that don't accept a submission, the profile forms that deny the valid UK VAT ID, etc.

Complete junk. And I have yet to see my money back.

Too slow to solve issues. The bureaucracy of this company is ridiculous. I was transferred to this provider when the company was sold to them and it was a definite downgrade. They are not compatible with fast pace work environments, they take days just to send you an email stating the issue that was discussed from the beginning and everything needs to be escalated to another department, but not like they transfer you, they let that department know so they can get back to you when they can. When my signing key broke it took them about two weeks to replace it.

Never sent the validation email, and their support article about DCV consists of nothing but an attachment that can't be downloaded because their server doesn't respond. Great job!

Je contacte souvent le service Sectigo, pour la validation des certificats de mes clients, j'ai souvent affaire à un homme dont je n'ai pas le prénom mais qui travaille à Lille et que j'aimerais personnellement remercier du temps qu'il me fait gagner à chaque fois, je vous conseille Sectigo pour vos certificats et pour leur service après-vente au téléphone qui est vraiment super efficace

Stay away from this company.

They bought out another company out that issued us a BIMI, and when it came time to renew it, it was chaos.

They are just a reseller/agent for SSL.com on this product, and I was bounced back and forth instead of getting treated like a customer of Sectico who could effectively act as agent on my behalf. Had to provide the same information to multiple parties, replies would go unanswered for weeks.

In the end after months, they still could not renew the certificate that had initially taken only a few days to issue from scratch with the other company.

Now I am waiting for a refund and will find another vendor for this. I have never seen such incompetence.

A disreputable certificate provider who pretends you've ordered a new certificate.

Doesn't respond to emails.

The validation team and technical team in India are completely incompetant. They have created a problem by merging phone details of a competitor company and despite over 10 calls they continue to contact the competitor to valide a certificate for my business. The created the problem but they don't have the expertise to fix it. Ive contacted the domain register who have also asked me to validate the number I don't own after speaking with this team (???) Apart from that they talk in circles describing the issue incorrectly and keep asking for validation of that same number. Namecheap needs to drop these clowns.

I can't believe how dysfunctional this company is. I had a digital signing certificate with Entrust for several years. Sectigo bought Entrust this year. I received an email in October to verify my credit card to automatically renew. I did that, and It automatically renewed on 11/14/25. I tried to use my certificate on 12/2/25 and it did not work, WITHOUT ANY WARNING. In the past, with Entrust, I would renew and the certificate would continue to work, without interruption. After about 2 weeks of emailing, I found out that MY IDENTITY had to be re-validated. Every email to tech support has greater than a 24 hour turnaround and the answers they give are not clear. I finally scheduled and completed a video interview on 12/12/25 to validate my identity. Then I had to contact them to ask what do I do now? I received a new physical token in the mail on 12/17/25. I followed the instructions but it said the Collection Code, which they provided, was not valid. I called customer service. They say the Certificate is not yet issued, whatever that means. They mailed me a token, but the certificate is not issued? They took my number and will call me back. It is now on 12/19/25 STILL trying to get that token to work. There is no reason for it to be invalidated in the first place, and this delay was completely without warning. I have been unable to sign anything since 12/2. I am losing clients over this.

A very painful experience. Renewing a certificate is much more difficult, confusing and time consuming than it should be. I received 24 different emails from them, many of which were about trying to arrange a phone call, which wasn’t possible because their call booking web page didn’t work, and eventually they decided the phone call wasn’t necessary anyway. Their website is difficult to use, isn’t mobile friendly and looks like it was built 20 years ago. Their emails are excessively long and aren’t written in plain English.

They purchased CodeGuard and have completely ruined it as far as a service. CodeGuard is useless, and the “support” which Sectigo claims to offer is nonexistent.

Worst customer service ever, zero support after sales

Absolutely terrible experience renewing a code signing certificate with Sectigo.

I confirmed multiple times with sales (Order #2471352397) that I was renewing my existing software/code signing certificate, not moving to a hardware token. Despite this, Sectigo issued a hardware-based cert that completely breaks our workflow. Support now says I have to start over from scratch and go through full company validation again — something we already completed for the original cert (Order #1227908261).

Their sales and support channels are disjointed, unresponsive, and impossible to escalate through. This was supposed to be a simple renewal, yet it’s turned into days of downtime and frustration.

If you value your time or need reliability for code signing, avoid Sectigo — they clearly don’t understand or support their own products.

Great service and great technical support when I Needed help installing a ssl certificate.