DigiCert, Inc. Reviews 305

Digicert is terrible for code signing certificate.

I purchased their code signing certificate product for a thousand dollars, after hearing nothing from them for weeks I reached out to their customer service to see if there's anything I can do to get Organization Verification started, they finally started the process and I sent them all the necessary documents for verification.
Then a week later they say they can't verify my organization and they can't tell me why. It's been over a month and there's been no refund for the thousand dollars I paid for them to waste my time. I purchased the same certificate from Sectigo and it arrived within days of purchase and it was cheaper. I could never recomend anyone using digicert.

I would like to express my appreciation for Mitch Keyster’s support during our validation process. His guidance and assistance were extremely helpful in ensuring we successfully completed the validation. He was responsive, knowledgeable, and provided great support throughout. Thank you for your excellent help.

Had to do a quick verification call, and Palsea took it right away, got resolved to the point; although she had trouble with getting the call tranferred my way.
Great user experience, appreciated!

I would like to highlight the exceptional quality of the interaction (Zahraa) we had with this person regarding our DigiCert-related matters.

She demonstrated a high level of professionalism, remarkable availability, and genuine kindness throughout our exchanges. Her ability to quickly understand our issues and support us efficiently was particularly appreciated.

Thanks to her involvement, several complex matters were resolved under very good conditions.

Given this very positive experience, I strongly recommend that our future requests be directed to her.

Edjane Pinheiro has helped me very quickly and resolved bye issues

Sarah Chaleva - helped get our certificate validation issues sorted through the online chat. While it was plenty of back and forth, Sarah was patient and went above and beyond in helping us.

We get all our certificates from Digicert as well as VMC through our IP partner(Abion.com, awesome) and everything works perfectly. Did our yearly verification for VMC and spoke to Rashid Asvat who was knowledgeable, thorough, and helpful. He explained the process and how it works to prevent exploitation by AI and we had a nice chat about security. Genuinely brightened my day with his spectacular demeanor. Had a similar experience the first time I did the verification process as well.

I had an online chat with Naasief who guided me through the approval process for our certificate purchase. This was done very quickly and efficiently, providing a far better service than the previous certificate provider we'd used. We'll happily recommend DigiCert to anyone who's looking to apply BIMI to their emails.

Fast, straight forward, got solution !

was extremely happy with the support i was offered, I was in bit of pickle with SSL certificates and in no time at all i was all sorted...many thanks Norberta

I want to thank Tania for the early morning help. Tania helped us to complete validation process for our new certificate and made the validation process seamless. She was so professional and kind. Thank you so much for your assistance on phone call.

Theodatte from digicert was awesome, patient and helpful....5 stars!!!!

Gerade eine sehr positive Supporterfahrung mit Herrn Rashid Asvat gemacht, mein Anliegen wurde sehr schnell, professionell und höflich erledigt.

Norberta se demoro muy poco en las validaciones y fue todo muy rápido para escalar el pedido, también Maria de validación lo hice extremadamente rapido, da gusto cuando se trabaja así

Gisele a parfaitement répondu à ma demande dans un temps très court. Je l'en remercie car mes anciens certificats se terminé quelques heures après.

Support was able to resolve my issue quickly.

Had a good and fast technical resolution to a certificate validation issue.

Kaythlynne Dennis with Digicert did an excellent job and was prompt and easy to work with. I appreciated her help and made Digicert a great vendor I trust

Mitch Keyster was able to resolve my issue quickly and to my satisfaction