Excellent customer service by Ruby, my problem was regarding a direct debit which was sorted out very quickly with a follow up email with helpful advice. Thank you. I have been with SEFE for gas for... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Thank you to Anna for working with us when we started to fall behind on payments. We're now back where we need to be, but without you help it would have been so much more difficult. With an inad... Toon meer
Bedrijf heeft geantwoord
Sam Credit Team. A big thank you for Sam for not only picking up an issue that she could've pass along but being prompt on same day replies and also being thorough and honest with what can be done.... Toon meer
Bedrijf heeft geantwoord
a bit of a wait on the line, but everything was explained clearly and action was inmediate
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at SEFE Energy, we supply gas, electricity and green energy to a huge range of businesses, big and small. Businesses run on energy. Not just gas and electricity, but human energy. The kind that isn’t satisfied until a problem is solved or a service improved. That’s what drives us at SEFE Energy, and keeps us always reaching for better. We’re constantly finding new ways to improve our service and make things simpler, so you can get on with running your business. We’re the home of positive energy, offering creative solutions to your business energy problems.
Contactgegevens
SEFE Energy 5th Floor, 8 First Street, Manchester, M15 4RP , M15 4RP , Manchester, Verenigd Koninkrijk
- marketing@sefe-energy.com
- sefe-energy.co.uk
4,6
Uitstekend
370 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wonderful customer service we are a…
Wonderful customer service we are a school and they helped us with efficiency and assurance.
10 december 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Anna Yates in credit control is…
Anna Yates in credit control is absolutely amazing and has been a great help in ensuring that all of our accounts are in order. When we had a problem with our gas meter readings, Anna was on hand to fix it. thank you
8 december 2025
Review zonder uitnodiging
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Helpful and Concise
Spoke to a lady called Joy and she was very helpful and answered all my queries efficiently
3 december 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I have been in contact with Samaira…
I have been in contact with Samaira regarding my account for some time, and she has always been extremely helpful, patient, and professional. She made sure all my queries were resolved, including successfully closing my account after the final payment. Her communication was clear and she kept me updated throughout the process. I really appreciate her excellent support and customer care. Thank you, Samaira.
2 december 2025
Review zonder uitnodiging
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Helpful staff resolvd issue
The error on the invoice was resolved with one phone call and replacement invoice was recieved immediately
27 november 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Elliot
The lady i spoke to was very helpful &…
The lady i spoke to was very helpful & knowledgeable
I now have the account set up on a portal
25 november 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Super helpful and polite
The most helpful customer service person I've ever had from an energy supplier.
Dealt with my queries and gave me contacts for the areas she couldn't deal with personally.
19 november 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Antwoord van SEFE Energy
Thank you for taking time to leave us feedback. We're very pleased to hear you're happy with the service provided.
Kind Regards,
Luke
Answered all of my questions and dealt…
Answered all of my questions and dealt with my queries professionally
Thank you
19 november 2025
Antwoord van SEFE Energy
Thank you for taking time to leave us feedback. We're very pleased to hear you're happy with the service provided.
Kind Regards,
Luke
Helpful staff
Carolina Neto is the first person that I have dealt with that seemed organised and helpful in any Utility company that I have ever had to work with. She solved my query quickly and efficiently and was very friendly.
17 november 2025
Antwoord van SEFE Energy
Thank you for taking time to leave us feedback. We're very pleased to hear you're happy with the service provided.
Kind Regards,
Luke
Joy was a star performer
I spoke with Joy who was extremely helpful. She went above and beyond to make sure she covered all of the items I required help with and gave me good advice on how to proceed with an issue I had. She made me feel that I was a valued customer even though I was speaking to her about a disconnection.
12 november 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
I haven’t had a reply to an email…
I haven’t had a reply to an email requesting further information
3 november 2025
Antwoord van SEFE Energy
Good afternoon,
Thank you for taking time to leave us feedback. We're sorry to hear you're not happy with our service. We're investigating your issue and will email you with more details very soon. We apologise for any inconvenience caused.
Kind regards,
Aidan
The SEFE Energy Team
Kendra was very polite and was able to…
Kendra was very polite and was able to supply the information I needed promptly.
3 november 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Spoke to delightful young lady who…
Spoke to delightful young lady who arranged a direct mandate to be sent to me which she did efficiently.
24 oktober 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Excellent response
Call was answered promptly. Alex dealt with my query and resolved it within minutes. Very impressed.
3 oktober 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
Customer service representative…
Customer service representative extremely polite and helpful
2 oktober 2025
Antwoord van SEFE Energy
Hi there,
Thank you very much for taking the time to leave us feedback. We really appreciate it.
Kind regards,
Kaya
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