SEH BAC Reviews 

After first class advice and service in the showroom, the first day of our installation arrived. Tony and Mike arrived early (I think from the Rayleigh dept) and went through everything they would be doing. They both did a fantastic job, and the attention to detail was fantastic. We have one problem with a window, which they noticed and called Steve out, who arrived within 30 minutes. He arranged for the problem window to be replaced. I cannot praise all involved highly enough. 2 day installation completed and now 2 days of cladding, which has got off to a great start

I invited SEH BEC to my home to provide a quote for a new door handle, letterbox, and three hinges for a front door originally fitted by them in 2018. From the outset, I made it explicitly clear—both in my initial request and again in person—that I wanted like-for-like replacements.
A quote was sent via email, and on 13th October, I accepted it and confirmed the order by phone. During that call, I asked, “Are you sure it will be like-for-like?” The response was unequivocal: “Oh yes, I’ve looked up your original order, and I’ll make sure it’s the same.”
I was told I’d receive a call when the parts were ready, with a lead time of 4–6 weeks. However, on 16th October, I received an email offering a fitting date of 21st October, which I accepted.
The installer arrived promptly on the day. But after he left, I discovered that the new door handle and letterbox were not like-for-like. As a disabled person, I was unable to inspect the work immediately and had to wait four hours for someone to assist me via video call.
The original chrome letterbox has been replaced with a cheap-looking grey matt version. The chrome handle has also been swapped for a mismatched grey matt handle of a completely different shape. These are not equivalent replacements by any reasonable standard.
When I raised this with SEH BEC, I was told by the Customer Service Administrator that the original chrome items were no longer available because the supplier had ceased trading. I asked to speak to a manager. Conveniently, he was “not in the office.” I requested a call the next day. Again, I was told he would be “at the warehouse” and might call in the afternoon—but probably the day after.
I have since checked the website of the company that supplied my original door. They are still trading. So why was I told otherwise?
Furthermore, it takes minimal effort to find chrome handles and letterboxes compatible with my front door. The claim that no suitable replacements exist is simply not credible.
To make matters worse, I was not asked whether I wanted to keep my original handle and letterbox. They were removed and taken away without my consent, leaving me with no option to reinstall them.
This experience has left me feeling misled, dismissed, and without the product I was promised. I expect a full explanation, a proper resolution, and a commitment that this kind of misrepresentation will not happen to others.

UPDATE 22/10/2025:
After another call to SEHBEC, I received a follow-up from the Customer Service Manager. The conversation was constructive, and he genuinely seemed to understand the importance of good customer service. I’ve since sent him the relevant details via email, and he has personally committed to resolving the issues. He’ll oversee the ordering of the correct parts and ensure the work is completed as soon as possible.

UPDATE 06/11/2025:
SEHBEC attended today to install the reordered new letterbox and door handle. While the letterbox appears to be correct, the door handle fitted is unfortunately the wrong design—despite assurances that all items had been checked prior to the visit.

This is not the first error I’ve experienced, and I’m increasingly concerned about the reliability of SEHBEC’s quality control and scheduling processes. One mistake is understandable, but repeated issues are unacceptable and have resulted in unnecessary disruption and wasted time to me personally.


UPDATE 27/11/2025:
The correct door handle was finally fitted on 27 November. Unfortunately, the process was marked by repeated errors on SEH’s part, which is disappointing given the simplicity of the job. It is also important to note that the company retained the full payment from the outset, as I was required to pay in full at the time of placing the order. Overall, the service provided did not reflect efficiency or good customer care. They did get there in the end.

Unable to fault this company at all. Very good experience when visiting Alex P at the Colchester showroom who offered good, friendly advice with no pressure. Survey carried out by Colin B, who was also polite & knowledgeable. Installation carried out to a first class standard by Gav T, who was also polite, courteous & very tidy. The product fitted was excellent quality. Many thanks to you all. Wouldn't hesitate to recommend SEH BAC in the future. 👍.

We've had installations done at 3 houses by SEH over the last 20 years. Our family have also had work carried out by SEH. The service from sales to after-sales has always been first class. The staff are polite, helpful and highly skilled. The products are excellent quality. Any faults have been rectified quickly and with no quibble. This is how building work should always be done. Well done SEH BAC.

From the showroom to the visit by the rep to advise us of what was possible to change or windows was very good. Quick and easy process.

Once again an excellent job replacing my front and back doors. From initial consultation to surveyor to installation. Very happy with the work, I highly recommend SEHBAC

Our third time of using SEH, great product with fitter Ryan completing a fantastic job of installing Windows and door

Marc and Nigel were extremely polite and efficient in fitting our windows. They were also very patient and did a great job as they confirmed this was one of the toughest installations they had done.

Super happy with my front door Marc and Nigel did a great job installing

Requested a quote for new windows. SEHBAC responded quickly and provided a quotation which we accepted.

This is on behalf of my mum, who recently had a new front door installed by Seh bac, she was very impressed at how hard working and professional the fitter was, Gav H he was very polite and a credit to the company. Very happy with the work done and the door itself. Thanks Team but esp Gav H.

Quality of the product and choice of styles that suited our property. We could also choose the glass and colour we wanted.I was very disappointed when I realised that the new door was smaller than the original.The new door was 30inches wide, the old door was 33inches wide had this been explained to us before we would have reconsidered.

I was very pleased with how well they kept place very clean very professional workmanship excellent finish.

Very happy with our new door. Service was top notch and cannot fault the quality. Had lots of compliments from neighbours already!

The fitter gav h turned up in good time and didnt stop until he had completed the 2 doors
They were fitted very well and everything was all cleared away
Thanks for a job well done
We have used seh over the last 6 years and have been happy with everything

Excellent service from the start (Mark Heyward at Chelmsford) to the fitters and scaffolders. Everything as it should be. Maybe not the cheapest - but I only wanted it done once!

The 2 installers Tony and Mike were excellent chaps, would definitely recommend SEHBAC the windows look fantastic and these 2 fitters did an excellent job They were very professional, completed the job with no issues .
Thank you Tony & Mike

We were recommended SEH BAC by a family member and our experience has been positive. When other companies have been ringing us non stop and pushy, SEH BAC have been more trustworthy to work with and we felt confident choosing them.

This was the second time I have used SEHBAC and yet again the the installation was done on time and without any hitch. Thanks Gavin T for you expertise.

Excellent customer service ,very efficient and came up with a design that suited me perfectly.Mark took great care to find an extension design that had every thing on my list of needs and affordability