The manufacturing of the kit is excellent, it’s a solid, sturdy and easy product to build. I look forward to its completion and enjoyment of our beautiful new sauna!!
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Absolutely top-notch. Delivery was perfectly coordinated, assembly instructions were crystal clear. Expectations were set accurately by Alex. Sauna took a few weeks to arrive. The final product is gor... Toon meer
Bedrijf heeft geantwoord
The size of this 1-2 person elite is perfect for in-home use. Definitely a one person sauna, but more roomy than some of the “little box saunas” you see out there. Both myself and my teenage daughter... Toon meer
Bedrijf heeft geantwoord
Placed my order 2 weeks ago. No updates on shipping, processing, handling or anything. Nobody responds in website chat, no order tracking from order history. I do not recommend the experience o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Contactgegevens
312 West 2nd St. #3439, 82601, Casper, Verenigde Staten
- +1 (866) 698-6690
- sales@selectsaunas.com
- selectsaunas.com
4,5
Uitstekend
223 reviews
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Antwoord van Select Saunas
Hi,
Thanks for your review! If you need anything else, you know where to find us!
Alex
Very happy with this company.
Very happy with this company. They are so helpful with answering my questions even now that I'm in the process of building the sauna. Quick and professional responses. Bought an Allegheny sauna and I am very happy with my purchase.
10 februari 2025
Antwoord van Select Saunas
Hi Lia,
We really appreciate your feedback! The Allegheny is a fantastic choice, and we’re sure you’ll enjoy it for years to come. If you ever need anything, we’re just a message away. Happy sauna building!
Alex
Excellent
We were wary of buying "sight unseen" however this proved unnecessary. Overall a great company and product.
7 februari 2025
Antwoord van Select Saunas
Hi Nico,
We completely understand the hesitation with online purchases, and we’re so glad we could put your worries to rest. Enjoy your new sauna!
Alex
Top-notch experience from start to finish
Absolutely top-notch. Delivery was perfectly coordinated, assembly instructions were crystal clear. Expectations were set accurately by Alex. Sauna took a few weeks to arrive. The final product is gorgeous. Electrical is fairly simple if you've got some knowledge. If you can do it yourself, you'll save a ton.
6 februari 2025
Antwoord van Select Saunas
Hi Freya,
Thank you for your great review! We're happy to hear that we met your expectations and that you’re loving your sauna. Enjoy the relaxation!
Alex
It came timely
It came timely, love the sauna have used it every day since it arrived!
21 januari 2025
Antwoord van Select Saunas
Hi Kat,
Glad to hear you're loving your sauna! Enjoy every relaxing session, and thanks for your review!
Alex
Antwoord van Select Saunas
Hi Kole,
We appreciate the kind words! If you ever need anything else, don’t hesitate to reach out!
Alex
Non responsive after purchase, encountered multiply issues
I regret to share my negative experience with Select Saunas company and their Sauna Life model with Huum heater. After purchasing, the company was unresponsive, making it challenging to get assistance when needed.
There were significant delays with the delivery—three weeks in total. The delivery company rescheduled three times and eventually canceled, citing that the package was too heavy for their capacity.
Once we finally received the sauna, my husband and his friend, both very capable individuals, struggled with the assembly for five days. They noted that they had never encountered such unclear instructions. After completing the assembly, we discovered that several electrical parts were missing, making the sauna unsafe to use. While it heats up, it doesn't turn off, which is alarming. A certified electrician spent eight hours trying to resolve the electrical issues and was equally baffled by the instructions.
I reached out to the company via email, phone, and messages six days ago regarding the missing pieces but have not received any response. I now have a $10,000 sauna that I cannot use. The panel is overheating, causing damage to the surrounding wood, and there’s an alert indicating a safety failure due to a missing sensor. To turn off the sauna, I have to use the circuit breaker in the garage.
I strongly advise considering other companies for such a luxury product. Customers deserve much better support and attention.
19 januari 2025
Review zonder uitnodiging
Antwoord van Select Saunas
Hi Helena,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to address your concerns in detail.
First, we’d like to clarify that during the time of your purchase and initial inquiries, we were in the middle of our busiest season, including Black Friday and the subsequent days. While we were inundated with calls and messages, we made every effort to respond within a couple of days. We understand your frustration, but it’s not accurate to say we were unresponsive, we’ve consistently strived to assist you as quickly as possible given the circumstances and resources available to us as a small team.
Regarding the delivery delays, we fully acknowledge that this process did not go as smoothly as it should have. The freight company rescheduled multiple times, and while they’ve successfully handled thousands of sauna shipments in the past, their refusal to deliver due to the package's weight was highly unusual. We regret the inconvenience caused by this situation and worked diligently with our supplier to ensure the sauna eventually arrived.
Our supplier informed us that they were in direct communication with you during the delivery issues. If this wasn’t your experience, we sincerely apologize, it was our understanding that they were assisting you.
As for the missing components and electrical issues, we are actively working to resolve these matters for you. We agree that any missing components, such as a sensor, should have prevented setup until resolved for safety reasons. We communicated this to you and are in the process of addressing it.
Regarding your mention of a six-day response time, we would like to clarify the timeline. Your initial messages were sent over the weekend, and the following Monday was a federal holiday. While we missed your follow-up upon returning, it was an oversight amidst high volumes of requests. We sincerely apologize for this but feel that calling it a six-day delay is somewhat misleading.
We understand how disappointing this experience has been, and we are committed to resolving the remaining issues promptly. Customer satisfaction is our top priority, and we will continue working to make things right for you.
Alex
Quick delivery
3 januari 2025
Antwoord van Select Saunas
Hi Deane,
Thank you for your feedback, we're thrilled to hear that your order arrived quickly!
Alex
Great hot tub
Great hot tub, I have the wood fired S4N and it heats up much quicker than anticipated. The customer service was excellent too.
16 januari 2025
Antwoord van Select Saunas
Hi Eva,
Thanks for your review, and we're glad to hear you're loving the S4N! It really is a beautiful hot tub!
Alex
Do Not Purchase from Select Sauna
Do not purchase from Select Sauna!
Purchased a Sauna from Select Sauna and started having issues from the outset.
Shipping was delayed with no updates or communication. When I reached out there was a 3-day delay in their response.
I purchased the Almost Heaven Titan Sauna. Quality of the sauna is not good. The design of the unit allows for gaps where there is heat loss all over the unit. The lighting is only provided on 5-6' section of the backrest. The glass on the front of the sauna doesn't line up or close tightly which leads to additional heat loss. The benches will barely handle 250lbs, so even though it's designed to be a 6 person sauna you won't be able to accommodate more than 3 adults at one time. I'm concerned the benches may end up breaking due to poor design and quality of material.
When I reached out to Select Sauna to discuss my concerns they simply said, "Here's the number for the manufacturer, you will need to contact them for any issues you may have." They do not stand behind the products they sell, and more importantly they don't value their customers, but instead pass the buck to others.
15 januari 2025
Review zonder uitnodiging
Antwoord van Select Saunas
Hi Shane,
We take all feedback seriously and strive to provide exceptional service to every customer, as demonstrated by the many positive reviews we consistently receive. However, your review misrepresents the situation, and we would like to take a moment to clarify.
You reached out with concerns on December 6th, and we responded within hours of your message, not the three days you claim. We have the message history to verify this. Your sauna was shipped within the standard timeframe, with an ETA provided approximately one week after your order was placed. This is the usual amount of time it takes before we have a solid ETA, and there was no unexplained delay. If you were unhappy with the ETA at this time, you had plenty of time to cancel your order.
The Almost Heaven Titan is a high-quality sauna backed by us, as well as Almost Heaven directly. Minor adjustments during assembly can occasionally be required, so we directed you to Almost Heaven for specialized technical support. This is standard practice, as the manufacturer has the expertise and resources to assist promptly with technical matters beyond our immediate scope as a retailer.
We made every effort to assist you promptly and respectfully, offering to facilitate communication with the manufacturer if you preferred us to handle the process, despite it being a longer resolution path. We stand behind the quality of the products we sell and our commitment to excellent service.
Alex
Their honesty and transparency
We ordered a Golden Design Visby hybrid sauna. Spoke with their team before and they made us aware it was out of stock and there was a 5 week lead time. We decided to place the order and Select Sauna kept us updated about once every 10 days with the ETA. Sure enough shipped after about 5 wks. Great service enjoying the sauna daily. Thank you.
15 januari 2025
Antwoord van Select Saunas
Hi Craig,
Thank you for sharing your experience!
It’s wonderful to hear you're enjoying your Visby, that’s exactly what we love to hear.
Wishing you many years of health, relaxation, and wellness in your sauna.
Alex
The process of purchasing the sauna to…
The process of purchasing the sauna to delivery and customer service was exceptional.
19 december 2024
Antwoord van Select Saunas
Hi Mark,
Thanks for your review, we're glad to hear you had a great experience!
Alex
Alex at Select Saunas is the perfect…
Alex at Select Saunas is the perfect case study of the best of the best in customer service. We are so very happy with our Patterson and Huum Drop 9kW! Highly recommend you buy your sauna through Select Saunas! Alex deserves a steak dinner!
17 december 2024
Antwoord van Select Saunas
Hey Chris, thanks for posting such a lovely review.
You're absolutely right he does, I’ll make sure Alex gets a proper steak dinner! Enjoy the Patterson with the Drop 9 kW, that thing can certainly cook a steak if you're feeling creative. Thanks again for the fantastic review.
Christoffer & Alex
I still haven’t received my order and I…
I still haven’t received my order and I just found out that you guys sent it to a carrier that doesn’t even ship to CA.
23 december 2024
Antwoord van Select Saunas
Hi Jen,
We understand your frustration and appreciate you bringing this to our attention.
To clarify, the carrier handling your order has successfully delivered thousands of shipments to California, including recent ones without issue. We've checked your tracking, and it looks like your sauna is on track for delivery within the next couple of days.
We’re committed to ensuring your order arrives smoothly and will continue to monitor it closely. Please feel free to reach out if you have any further questions or concerns - we're happy to help!
Alex
Great quality, slow shipping
The product is great quality, but this company is just the distributor. I’ve ordered twice and each time the shipping is very slow. It’s funny how the day after I inquire about where my order is, it ships the next day.
17 december 2024
Antwoord van Select Saunas
Hi Kristin,
Thank you for your feedback and for your continued business with us - we really do appreciate it!
Regarding shipping, we completely understand how important timely delivery is. As an authorized dealer, we rely on the manufacturer’s shipping schedule, and while we’re always happy to assist with updates, sending an email doesn't influence when an order ships. The timing of your inquiry and shipment was purely coincidental.
Thank you again for your support, and please feel free to reach out if you need anything further.
Alex
Disappointed
First, the estimated shipping was not accurate and it was difficult to line up install time with people. However the major issues were the following: 1. the door was warped and therefore, would not close and stay closed against the magnetic strip. 2. The electrical components were complicated and difficult. Yes, you need an Electrician but expect that person to stay for hours. The power unit needs to be in a weather proof box. which none was supplied. The 120V for sauna lights needs to be next to the 220v for the heating unit and the control unit needs to be in a third location. Also, I ordered a second strand of sauna lights and there is no option to install that anywhere.
The barrel itself was fairly easy, the last pieces needed a table saw as the options they send didn't make the cut, literally. Overall, if you are installing yourself I would not recommend this sauna.
13 december 2024
Antwoord van Select Saunas
Hi Jill,
Thank you for sharing your feedback. We’re sorry to hear you’ve had challenges with your sauna. We do want to ensure you're happy with your purchase.
We’ve been in touch with the manufacturer regarding the concerns you've raised and will be reaching out to you directly to help resolve this. The sauna you purchased is actually one of our most popular models, and most customers have had a very positive experience with it, so we’re confident we can work with you to make things right.
We truly appreciate your patience and the opportunity to address these issues!
Alex
Utterly unprofessional
Utterly unprofessional. They can't keep delivery dates or even reach out to communicate postponing it twice. Just get your sauna from somewhere else.
Edit: Yes, let's clarify Alex's response. I ordered the barrel sauna on December 1. Here is the information from the original email:
Almost Heaven Barrel Saunas – 1-2 weeks.
Almost Heaven Cabin Saunas – 3-6 weeks.
Almost Heaven Indoor Traditional Saunas (MTO) – 1-2 weeks.
Dundalk Leisurecraft Saunas (MTO) – 2-8 weeks.
After 10 days, I asked via email if I had gotten any shipping information. After that, Alex wrote that the delivery would be the 26th of December. Again, everyone can built their own opinion, but I have to admit: Alex is accelerating in excuses and not taking any accountability. You are a small business? So what? Care better for your customers and be transparent about delivery and delays.
28 december 2024
Review zonder uitnodiging
Antwoord van Select Saunas
Hi Ilhan,
We regret that your experience did not meet your expectations. However, we feel it is necessary to provide clarity on the situation.
Your order was placed during the busiest time of the year, and the estimated ship date provided was December 26th. Today is December 30th, just a few days beyond the estimate.
As a small business, we ship directly from our manufacturers and do not operate a warehouse. We're unfortunately not in control when it comes to delays like this, but we do understand that it's disappointing. We also strive to maintain communication on issues like this, but we were on a brief holiday break, which limited our response time.
We take all feedback seriously and are committed to delivering the best service possible while balancing the realities of being a small, dedicated team.
Alex
Give and take
Pros: Price match and free shipping in the US whereas competitors charge $1,000+.
Cons: I bought something that was “in stock.”
It ended up being on back order for 6 weeks. I had to reach out to them to figure this out. They then sent me a few links to their T&C’s from their site with zero accountability as to above broken workflow.
13 december 2024
Antwoord van Select Saunas
Hi Nick,
We take customer feedback seriously, but we also feel that your review leaves out key facts that are important for a fair understanding of the situation.
When your order was placed, the sauna was listed as in stock based on the manufacturer’s inventory. We were not immediately informed of a backorder. Once we became aware of the delay, we notified you immediately, which was a few days after your order. From that point on, we communicated as best as we could and ensured the sauna shipped within the timeframe we communicated.
As a small business, we do not manage stock or shipping directly. We rely on our supplier’s information and timelines. While this occasionally results in unforeseen delays, we addressed your concerns as quickly as possible.
Regarding your request to hold the shipment, it’s important to clarify that we were only informed of your travel plans after the sauna was already en route. At that stage, coordinating storage required additional fees, as outlined in our policies. While we understand this was inconvenient, managing storage or rerouting shipments incurs costs that we cannot cover without prior arrangements. Had we been informed of your travel plans earlier, we could have worked with you to prevent this situation.
While we regret the inconvenience you experienced, I do believe we handled this as best as we could.
Alex
6kw heater in a 4-person barrel is…
6kw heater in a 4-person barrel is maxing temperature to 140 degrees. Aside from this, a great experience.
12 december 2024
Antwoord van Select Saunas
Hi Jeffrey,
Thanks for your review!
I believe we've been in touch regarding your heating issue, but if you need any further help, please don't hesitate to reach out again.
Alex
Easy ordering and quick response on…
Easy ordering and quick response on shipping issue.
25 november 2024
Antwoord van Select Saunas
Hi J,
Thanks for your great review!
If you need anything else in the future, you know where to find us!
Alex
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