Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a r... Toon meer
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Lees wat reviewers zeggen
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Toon meer
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Toon meer
Bedrijf heeft geantwoord
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contactgegevens
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Verenigd Koninkrijk
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
Goed
221 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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My new hospital bed
Thank you so much for an amazing product and delivery to North Wales I am extremely happy with everything. Thank you so much
11 mei 2026
Bon rapport qualité prix
Bon rapport qualité prix
Arrivée plus tôt que prévu
4 mei 2026
Review zonder uitnodiging
Terrible experience
Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a refund, but no response. Smelly and unsanitary, with a turbine full of nicotine (send photos). These are unscrupulous dealers to avoid at all costs. I'll give them all the negative publicity I can get.
4 mei 2026
Review zonder uitnodiging
Used medical equipment
A very helpfull company always deliver on time and very good medical equipment ect so no complaints here
6 mei 2026
I bought I refurbished piece of…
I bought I refurbished piece of equipment from SelfiMed. After a few weeks it started to be intermittent, stuff happens I guess. They sent me another very quickly with no quibbles.
1 mei 2026
Review zonder uitnodiging
Order has not arrived this company is a…
Order has not arrived this company is a con I will be raising a official complaint and making a claim through the small claims court
29 april 2026
Review zonder uitnodiging
Shameful
Shameful! I received a used device, dirty, dusty, and with a peeling sticker. Don't trust it. I'll try to send it back.
28 april 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Dear Customer,
We are very sorry to hear about your experience. This is not our standard and should not have happened.
Please do not worry about returning the item at this stage. We will arrange to send you a replacement immediately.
We sincerely apologise for the inconvenience caused and will ensure this is resolved quickly for you.
Kind regards,
The SelfiMed Team,
I play for new CPAP machine end You…
I play for new CPAP machine end You delivery one used ,dirty
16 april 2026
Antwoord van SelfiMed UK
Dear Petrica,
We are sorry to see that you chose to leave a 1-star review before contacting us, especially when the issue appears to come from not reading the selected product option at checkout.
To clarify, you did not order a new CPAP machine. You ordered a ResMed AirSense 10 AutoSet CPAP Machine with Power Supply and Carry Bag, and the option selected was “more than 10,000 hours used”. This was the cheapest option available and clearly described as the highest-use category.
It is therefore unfair to select the lowest-priced used option and then review the order as if a brand-new machine had been purchased. The item supplied matches the condition option selected in your order.
If you believe there is a genuine issue with the condition of the device, please contact us directly with photos and we will review it properly.
Kind regards,
The SelfiMed Team
Nearly there
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particular arrangements e.g. I ordered a humidifier and a water tank for my CPAP machine. What I wasn't told was that a seal on the flip lid was also needed. I have since ordered and received this.
15 april 2026
Products not safe
Medical product received and not sealed, so not sure if it is sterile. Customer service don't get back to you when you email them.
£100+ out of pocket.
Is this company really legitimate.
Edited after response from supplier: I have just seen the reply from the supplier, and it is contradictory. In one breath they say a CPAP mask is non returnable as it's a sterile product and in the next breath they are saying it isn't, make your mind up Selfimed UK. As I purchased the mask as a brand new product it should have been sealed, so do the right thing and provide a refund.
7 april 2026
Antwoord van SelfiMed UK
Dear Customer,
Thank you for your feedback.
We take concerns about product safety very seriously, so it is important to clarify that not all medical devices are supplied in sterile, sealed packaging. Only products that are intended to be sterile are packaged in sterile sealed packaging. Many medical devices, especially reusable or non-invasive items, are non-sterile by design, and the absence of sealed packaging does not automatically mean that the product is unsafe.
Regarding your item, the product listing clearly described its condition and type. If a product is not sold as sterile, it should not be expected to arrive in sterile packaging.
Concerning customer service, we receive a large volume of emails, and automatic replies are sent advising customers to call or contact us via WhatsApp for urgent matters. Emails are still reviewed, but they may be answered later due to the volume we receive.
We are a legitimate business and always aim to describe our products transparently and ensure that items are safe and functional as intended. If you still require assistance, please contact us directly with your order details and we will be happy to review the matter.
Kind regards,
The SelfiMed Team
Antwoord van SelfiMed UK
Dear Customer,
Thank you for your review.
We are very pleased to hear that you found the purchase process easy and that the delivery was fast. Providing a smooth experience from order to delivery is always our goal.
We appreciate your support and hope to serve you again in the future.
Kind regards,
The SelfiMed Team
Very easy quick and professional…
Very easy quick and professional service. Would definitely recommend and use again.
17 april 2026
Antwoord van SelfiMed UK
Dear Customer,
Thank you for your review.
We are very pleased to hear that you found the purchase process easy and that the delivery was fast. Providing a smooth experience from order to delivery is always our goal.
We appreciate your support and hope to serve you again in the future.
Kind regards,
The SelfiMed Team
Would not recommend
Would not recommend. Purchased equipment for a higher education institution. Parts made that would have been on the original product were removed and sold separately at very inflated prices. The standard of the products we did receive was very poor, even after being sent back for a replacement.
17 april 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
We are genuinely disappointed to read this review, particularly after the time and effort invested in supporting this order from the outset. We had several discussions with you before purchase, prepared a quotation, and also provided a substantial discount as a gesture of goodwill.
The listing clearly stated what was included with the stretcher and what was not. It specifically explained that the push and pull poles were not included and were available separately as optional accessories. This was also communicated directly during our discussions, so there was no intention to mislead at any stage.
When you later told us that the initial unit was not satisfactory, we acted promptly and arranged for our own driver to collect it and exchange it for another one. We did this to resolve the matter quickly and fairly, despite the additional cost and inconvenience on our side.
In light of this, we do not believe your review fairly reflects either the product listing or the level of service provided. We have been transparent throughout, responsive to your concerns, and proactive in trying to reach a satisfactory outcome.
We remain available should you wish to discuss the matter further directly.
Good product price with easy to use…
Good product price with easy to use website and fast delivery! Thank you 😊
1 april 2026
Antwoord van SelfiMed UK
Thank you very much for your kind review.
We are delighted to hear that you found our prices competitive, our website easy to use, and your delivery fast. We really appreciate your support and are pleased that you had a positive experience with us.
Thank you again for choosing SelfiMed.
Great service
Great service, ease of payment and very responsive.
I am now waiting for the delivery.
9 april 2026
Antwoord van SelfiMed UK
Thank you very much for your kind review.
We are pleased to hear that you found the service efficient, the payment process straightforward, and our team responsive. Your feedback means a lot to us.
We hope your delivery reaches you promptly and that you are fully satisfied once it arrives. Thank you again for choosing SelfiMed.
Produit arrivé rapidement
Produit arrivé rapidement, bien emballé et bon prix
1 april 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Merci beaucoup pour votre avis.
Nous sommes ravis d’apprendre que votre commande est arrivée rapidement, bien emballée et à un bon prix. C’est exactement l’expérience que nous cherchons à offrir à nos clients.
Merci encore pour votre confiance et pour votre commande.
Team works hard to overcome issues
Although there was a slight issue with obtaining the battery SelfiMed worked hard to rectify the situation and the battery is now confirmed as on its way to me.
2 april 2026
Antwoord van SelfiMed UK
Thank you very much for your thoughtful review.
We really appreciate your patience and understanding. Although there was a slight issue in obtaining the battery, we are pleased that the matter has now been resolved and that it is on its way to you.
Our team always works hard to put things right whenever any issue arises, so your feedback means a great deal to us. Thank you again for your trust and support.
Quick and easy to deal with
Easy transaction,good price and communications with next day delivery service! Thank you 😊
2 april 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you very much for your kind review.
We are delighted to hear that the transaction was smooth, the price was competitive, and communication met your expectations. We are also pleased that the next day delivery service added to your experience.
Thank you again for choosing SelfiMed.
Easy to order and very nice when you…
Easy to order and very nice when you have to change something in the order.
23 maart 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you very much for your kind review.
We are delighted to hear that you found the ordering process easy and that our team was helpful when changes were needed. We always do our best to make things as smooth and straightforward as possible for our customers.
Thank you again for choosing SelfiMed.
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