Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a r... Toon meer
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Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Toon meer
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Toon meer
Bedrijf heeft geantwoord
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contactgegevens
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Verenigd Koninkrijk
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
Goed
221 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Still not available for collection on a…
Still not available for collection on a next day delivery..
25 maart 2026
Antwoord van SelfiMed UK
Here is a professional Trustpilot response you can post:
We are sorry to hear about your disappointment.
Your order was placed with a next day delivery service, but this service applies from the point of collection by the courier rather than from the moment the order is placed. We understand that delays in collection are frustrating, particularly when you are expecting a fast delivery.
Please be assured that we always do our best to dispatch orders as quickly as possible and to keep customers updated where any delay arises. We appreciate your patience and are sorry for the inconvenience caused.
If you would like, I can also make this firmer or more apologetic depending on the tone you want.
Antwoord van SelfiMed UK
Thank you very much for your review.
We are delighted to hear that your order arrived quickly. Providing fast and reliable delivery is very important to us, so we truly appreciate your feedback.
Thank you again for choosing SelfiMed.
Selfimed uk are really good on…
Selfimed uk are really good on communications with There customers and really quick to dispatch the item and the item arrives on time
16 maart 2026
Antwoord van SelfiMed UK
Thank you very much for your kind review.
We are delighted to hear that you were pleased with our communication, dispatch speed, and timely delivery. We work hard to keep our customers informed and to send orders out as quickly as possible, so your feedback is greatly appreciated.
Thank you again for choosing SelfiMed UK.
I recently purchased a Resmed 10 CPAP…
I recently purchased a Resmed 10 CPAP Device, Tubing and Philips Dreamwear Full Face Mask (fitting kit).
I had been advised by my NHS Respiratory Consultant that CPAP may be beneficial for me. Unfortunately the wait time was 12 weeks at the point they had machines available. In other words, how long is a piece of string.
I wanted to start therapy asap as I was really struggling with daytime sleepiness and fatigue. It had ruined my life.
Unfortunately these machines are very expensive brand new (around £1k all in) and it’s a lot to commit when you don’t know what improvements it may or may not make for you.
I happened to stumble across SelfiMeds site and was able to purchase a used CPAP machine. The Resmed 10 device had 3,300~ hours of use which is approx. 1.3 years worth of use. The device itself was only two years old. Online it is reported that the devices are good for around 20k hours use or 7 years. So this unit had plenty of life left in it, it’s practically new.
It was clean, had some cosmetic scratches which is to be expected, but most importantly of all, it worked perfectly with no abnormal noises from the motor and it didn’t smell of tobacco smoke, unlike the NHS sleep study equipment!
The SD card had been removed, but I purchased one for £8 from Argos as I wanted to capture my data for computer download. The resmed App also works on my phone and the device has the latest 4g chipset.
During my purchase, I emailed Selfiemed to check I was ordering the correct equipment and had an email back confirming this to be the case very promptly and the Machine was delivered next day with DPD.
In terms of set up, it’s a doddle really. Plenty of YouTube guides from SleepHQ on how to set the machine up and get the best results from therapy.
All in all, I’m super happy with the device and Selfimed has enabled me to access CPAP therapy at a fraction of the price for a new machine and much quicker than via the NHS!
Will happily purchase any CPAP equipment from them in the future and would be equally happy to recommend.
A big Thank you to the team at Selfiemed.
15 maart 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Dear Cameron,
Thank you very much for taking the time to share such a detailed review and for trusting SelfiMed with your CPAP therapy purchase.
We understand how difficult it can be to deal with severe daytime fatigue and long waiting times before starting treatment. We are very pleased that you were able to begin your therapy sooner and at a more accessible cost. Your feedback about the condition of the device, the delivery process, and our email support is greatly appreciated, and we are glad everything met your expectations.
At SelfiMed, we work hard to make reliable medical equipment more accessible, whether through carefully tested pre-owned devices or new equipment. It is particularly rewarding to hear that the machine is working well for you and that your therapy has started smoothly.
If you ever need replacement parts, masks, tubing, filters, or any assistance with your CPAP equipment in the future, our team will always be happy to help.
Thank you again for your kind words and recommendation.
Kind regards,
The SelfiMed Team
Sehr gute Beschreibung
12 maart 2026
Antwoord van SelfiMed UK
Vielen Dank für Ihr positives Feedback.
Es freut uns sehr zu hören, dass Sie mit der Produktbeschreibung zufrieden sind. Wir legen grossen Wert darauf, unsere Artikel möglichst klar und genau zu beschreiben, damit unsere Kunden genau wissen, was sie erwarten können.
Vielen Dank für Ihr Vertrauen in SelfiMed.
Reconditioned oxygen…
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warranty, not even 6 months.
9 maart 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Dear Customer,
Thank you for your review and for choosing SelfiMed.
We are very pleased to hear that you were satisfied with the price, packaging, delivery speed, and the support you received from our team. Ensuring equipment is well prepared and safely delivered is very important to us.
Regarding the warranty, you are correct that certain reconditioned items are sold without a warranty. This is always clearly indicated on the product listing so customers can make an informed decision, which also allows us to offer these devices at a significantly lower price.
We truly appreciate your recommendation and your feedback, and we hope to assist you again in the future.
Kind regards,
The SelfiMed Team
It's great
It's great. However, it does get on my nerves that whenever a company fulfills an order, they want you to fill out a survey, to tell them how wonderful they are!
24 februari 2026
Antwoord van SelfiMed UK
Dear Customer,
Thank you for your feedback.
We are very pleased to hear that you are happy with your order. We also understand your point about surveys. Requests for reviews are simply sent to give customers the opportunity to share their experience, whether positive or negative, and to help other buyers make informed decisions.
That said, we truly appreciate you taking the time to leave a review and share your thoughts.
Kind regards,
The SelfiMed Team
Good communication. Fast delivery.
20 februari 2026
Antwoord van SelfiMed UK
Dear Customer,
Thank you for your review.
We are very pleased to hear that you were satisfied with the communication and the speed of delivery. Providing clear updates and prompt shipping is something we always aim for.
We appreciate your support and hope to serve you again in the future.
Kind regards,
The SelfiMed Team
Very kind and helpful
The monitor arrived in good condition and client service was very very helpful with my request, fast and on tap.
expedition was very fast.
Beautiful experience i will buy again
30 januari 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Dear Customer,
Thank you very much for your kind review.
We are delighted to hear that the monitor arrived in good condition and that our customer service team was able to assist you quickly with your request. Providing helpful support and fast dispatch is always a priority for us.
Your feedback means a lot to our team, and we are very pleased that you had a positive experience. We look forward to assisting you again in the future.
Kind regards,
The SelfiMed Team
Scam?
No delivery. The time for the items projected delivery has long passed, and they have not even sent it.
13 februari 2026
Antwoord van SelfiMed UK
Dear Richard,
Your review mentioning the word “scam” is extremely damaging to our business, and we take this matter very seriously.
According to the courier’s tracking information for shipment *1Z0CG8666832400598*, the parcel was *successfully delivered on Wednesday, March 11 at 7:24 PM*. If the item has now been received, we kindly ask that you **remove or update the comment**, as statements suggesting fraud can seriously harm a small business that works hard to provide reliable service.
If there is any issue with the delivery or if you are still unable to locate the parcel, please contact us directly and we will immediately open an investigation with the courier to resolve the situation.
We would sincerely appreciate it if you could review your comment so that it reflects the actual delivery status.
Kind regards,
SelfiMed UK
Customer Support Team
Antwoord van SelfiMed UK
Thank you for your kind feedback. We are very pleased to hear that you had a positive experience with our customer service.
We truly appreciate your support and look forward to assisting you again in the future.
Antwoord van SelfiMed UK
Thank you very much for your feedback and for the 10 stars. We are delighted to hear you were happy with the service.
We truly appreciate your support and look forward to helping you again in the future.
The service was very efficient I would…
The service was very efficient I would recommend them anytime.
1 februari 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you very much for your kind review. We are pleased to hear that you found the service efficient and that you would recommend us.
Your feedback is greatly appreciated, and we look forward to assisting you again whenever you need us.
I needed a CPAP quickly as mine stopped…
I needed a CPAP quickly as mine stopped working.Struggled without it. Ordered a used Machine, it arrived very quickly. Drama free delivery.Seems to be a more up to date model. Very quiet machine,Works well. Very happy.Thank you
10 februari 2026
Antwoord van SelfiMed UK
Thank you very much for your kind feedback. We understand how important uninterrupted CPAP therapy is, so we are really pleased the replacement machine reached you quickly and is working well.
It is great to hear that you are happy with the performance and quiet operation of the device. If you ever need support, accessories, or advice in the future, our team will be happy to help.
Thank you again for your trust and for choosing us.
So nice to deal with
So nice to deal with. Super fast delivery. Honest man. Very impressed.
29 januari 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you very much for your kind words.
We are delighted to hear that you had a positive experience with us and that you were pleased with the delivery speed and service. Your feedback is greatly appreciated and means a lot to our team.
Thank you for choosing SelfiMed UK.
Kind regards,
SelfiMed UK Customer Support
Rücksendungen werden nicht angenommen
Rücksendungen werden nicht angenommen. Nach 4 Monaten Schriftverkehr endlich eine Adresse in Frankreich zwecks Rücksendung erhalten.
Lassen die Kunden auf den Kosten der Annahmeverweigerung sitzen.
Kann nur jedem abraten, hier zu kaufen.
17 februari 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Dear Mr Roos,
We are sorry to read your review, however the situation described does not reflect the full sequence of events.
The item was initially returned from Germany without prior notification or return authorisation. As a result, customs authorities were unable to contact us and the shipment was returned to you. Once we became aware of the situation, we assisted you by providing the correct return instructions and arranged for the item to be returned to our France facility.
During this process, you chose to open a credit card chargeback investigation instead of continuing the return through our agreed support channel. Once a bank investigation is initiated, the case is handled entirely by the payment provider and we no longer have control over timelines or the refund process. The investigation lasted several months and the refund was ultimately issued through your bank following their decision.
At no point were returns refused. The delay resulted from an unauthorised return shipment and the subsequent chargeback procedure, both of which removed our ability to manage the process directly.
We remain committed to assisting customers through standard return procedures and regret that this matter escalated unnecessarily.
Kind regards,
SelfiMed UK Customer Support
Terribke service
Paid for next day delivery. Never camr. Ordered thursday came monday.wouldnt give me money back for paying for next day deluvery. Full of excuse
5 februari 2026
Antwoord van SelfiMed UK
Dear John,
We must respectfully point out that this is now the third negative review posted regarding the same order, despite clear evidence that your parcel was dispatched on time by our store using the next day delivery service you selected.
Your order was shipped within the promised timeframe, and the one-day delivery delay occurred while the parcel was in Royal Mail’s network, which is entirely outside of our control. The tracking information clearly confirms timely dispatch from our side.
While we understand that delivery delays are frustrating, repeatedly blaming our company for a courier delay and posting multiple negative reviews across different platforms does not accurately reflect the service we provided or the facts of this order.
We fulfilled our obligations correctly and remained available to assist throughout. We kindly ask that reviews reflect the actual circumstances of the delivery.
Should you wish to discuss this constructively, our support team remains available to help.
Kind regards,
SelfiMed UK Customer Support
Excellent service ordered at 12 noon…
Excellent service ordered at 12 noon e.mail received at 1300 hrs to advise my order had been despatched and scheduled to be delivered on 17th February 2026 very impressed good price also many thanks 👍
14 februari 2026
Antwoord van SelfiMed UK
We are delighted to hear that you were pleased with the ordering process, pricing, and fast dispatch of your order. Our team works hard to ensure orders are processed promptly and kept transparent with clear updates at every stage.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
SelfiMed UK Customer Support
Ich habe cpap gerät und Maske/Schlauch…
Ich habe cpap gerät und Maske/Schlauch geordert mit lieferdatum gestern
Jetzt ist Schlauch/Maske da aber das Gerät fehlt
Doof
9 februari 2026
Antwoord van SelfiMed UK
Dear Monika,
You ordered a CPAP unit from us, which was dispatched on time. According to FedEx tracking, the parcel arrived at your local FedEx facility in Langenhagen on 13/02/2026 at 19:36. As this falls over the weekend, delivery is expected on Monday once operations resume.
For this reason, the review appears premature and does not fairly reflect the service provided, as the shipment is progressing normally. We kindly ask you to reconsider and update the review. We remain available to assist until delivery is completed.
Would highly recommend this company as…
Would highly recommend this company as they are friendly, professional and compassionate 🙏 the refund process was self explanatory and straight forward and the staff are very welcoming, always putting the needs of the customers first 😊 I will be recommending them to anyone in need of support _ they are amazing and deserve more than 5 stars ⭐
9 februari 2026
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your support and are delighted to hear that our team was able to assist you in a professional and caring manner. Your recommendation means a great deal to us, and we remain committed to providing the same level of service to every customer. Thank you again for your trust in SelfiMed UK.
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