Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a r... Toon meer
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Lees wat reviewers zeggen
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Toon meer
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Toon meer
Bedrijf heeft geantwoord
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contactgegevens
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Verenigd Koninkrijk
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
Goed
221 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I had a lovely experience with this…
I had a lovely experience with this company my order came on time and it was amazing customer service.
11 oktober 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you, Tatenda, for your kind feedback.
We’re very happy to hear that your order arrived on time and that you had an excellent customer service experience with us.
We truly appreciate your support and are here for you anytime.
Kind regards,
SelfiMed UK Support Team
Order came within days in perfect…
Order came within days in perfect condition no complaints
13 oktober 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you, Vanessa, for your positive feedback.
We’re glad to hear your order arrived within a few days and in perfect condition. No complaints is exactly what we aim for.
We appreciate your support and are here if you ever need anything.
Kind regards,
SelfiMed UK Support Team
They gave me great advice and even…
They gave me great advice and even suggested options that fit my budget. It’s rare to find such caring and attentive service these days.
I’ll definitely be coming back and highly recommend this place to anyone in need of reliable medical supplies and outstanding customer care.
3 oktober 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you so much for your 5-star review! We truly appreciate your trust in SelfiMed UK and are delighted you had a positive experience with us.
I truly appreciated the level of…
I truly appreciated the level of attention and support I received. It’s rare to find a place that combines great service with genuine compassion. Highly recommend to anyone looking for reliable medical equipment and exceptional service!
11 oktober 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
We’re so pleased to receive your 5-star rating! Your feedback means a lot to our team — thank you for choosing SelfiMed UK.
Amazing reactive customer service
Amazing reactive customer service. Response time to enquiries and emails were so fast. I made an error in the delivery address and my heart sank, but I contacted them and literally heard back within 3 minutes that the address had been amended. And the price was better than I had found elsewhere. It was delivered on time as and was exactly what I wanted. It can be a bit daunting ordering a large expensive piece of medical equipment, especially one that your family member would rely on but they were so helpful and reliable I would definitely use again and recommend.
27 augustus 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you for your kind words and 5-star review! We’re glad our service met your expectations and hope to serve you again soon.
Could not speak with anyone
I was interested in buying a stand aid but could not get anyone to answer my calls. Using their rather unhelpful AI Bot, and having been forced to type “I want to speak to a human”, I was then left hanging, wondering whether someone was going to get back to me or not. I now understand that Miles answered after 3 minutes by which time, having read the previous reviews concerning poor comms, I had left the site and purchased a much better product from a northern medical supplier.
3 september 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Hi Mike,
Thank you for your feedback. For clarity, here is the exact sequence of events:
• 15:18 – Our bot confirmed the chat was being transferred to a human.
• 15:19 – You left a message: “Hello. Should I buy from somewhere else? Can’t speak to anyone so will buy from somewhere else.”
• 15:22 – I replied: “Hello, how may I help you? It’s Moses here…”
• I then followed up with: “…We don’t know the exact age. The item is preowned, it may have some scratches, but it is fully functional.”
After that, there was no further response from your side until now.
We value all customers and always aim to reply as quickly as possible. In this case, the delay was only three minutes. We hope this clears up any misunderstanding, and we remain happy to assist with any questions you may have.
Kind regards,
They totally ripped me off
They totally ripped me off! I was hoping to save money, but instead I wasted my money. I bought an Airesense 10 machine, but after about 5 minutes of use, it sounds like a truck. It makes an incredible noise! I spent €250 for the machine and €66 in duties to have it shipped to Italy, and now I'm totally ripped off. Don't buy anything if you can't return it. Be careful!
12 augustus 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
tone:
⸻
Hi Moggia,
Sorry for the inconvenience. If the item is not working as intended, please email or text us directly, and we will arrange a replacement at no cost to you. If you haven’t already contacted us, consider this your first step — we resolve nearly all issues quickly with a simple call or text.
Good company to work for.
7 augustus 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
We really appreciate the 5 stars! It’s great to know you’re happy with your purchase and our service. Thanks for being a valued SelfiMed UK customer.
Prompt reply to my enquiry.
4 augustus 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thanks for your wonderful 5-star feedback! Our team works hard to provide reliable service and it’s rewarding to see that recognised.
Horrendous to contact
Horrendous to contact, tried all 7 options and still can't speak to anyone. Item ordered wasn't delivered. Emailed and no response.
Is there anyone there as item not delivered and no explanation.
29 juli 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Dear Deborah,
We are glad that the customs issue has been resolved with UPS.
Have a wonderful day!
For any future reference, we are attaching the customs section from our shipping policy below.
👇🏾👇🏾👇🏾👇🏾👇🏾
Import Duties and Taxes: Please note that import duties and taxes are not included in the item price or shipping quote. The responsibility for these charges lies with the buyer. Kindly check with your country's customs office for information on additional fees before placing a bid or making a purchase.
Customs fees are typically charged by the shipping company or collected upon item pickup. If the buyer fails to assist Customs and the shipping company in clearing and paying import duties and taxes, SelfiMed will not entertain refund requests.
Contact Us: For any inquiries regarding shipping or import/customs duties, feel free to reach out to us. We are here to assist you and provide the necessary information.
https://selfimed.com/pages/shipping-policy
Excellent service and great comms
11 juli 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you very much
Customer service lacking
Ordered a ResMed P30i mask and the order was cancelled without explanation. I had to chase them to find out it was out of stock. Pretty amateurish and not a good first experience. New Etsy sellers do a better job than this.
9 juli 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
We sincerely apologise for the poor experience you had with your recent order.
You’re absolutely right—it should not have taken you chasing us to find out that the item was out of stock. We regret that your order for the ResMed P30i mask was cancelled without proper communication or explanation at the time. This does not reflect the standards we strive to uphold, and we understand how frustrating this must have been, especially for a first-time customer.
We’re currently improving our stock management and notification systems to prevent situations like this from happening again. Thank you for your honest feedback—it helps us do better.
We hope you’ll consider giving us another chance to provide the level of service you rightly expect.
Whatever your problem is not a problem to these people, they are extremely very, very helpful and good
Whatever your problem may be this company sort your problem out straight away person I spoke to was very good and I give him a 10+ thank you very much indeed
2 juli 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you very much
Great company fast delivery and good…
Great company fast delivery and good customer service
26 mei 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you
Again excellent service from these
Again excellent service from these .
I’m Honest in saying , I’ve never met a company so helpful & efficient.
You rarely come across this type of service. Had to have another brilliant review
Keep it up !
13 mei 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you
Exceptional company !
I am blown away by this company. I have a problem with my equipment , I expected some long issue ( as you can have with some companies).
But no , so helpful & replaced my equipment. First time I’ve used them & will be my company of choice from now on .
26 februari 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you
Will definitely use again
I needed some equipment last minute and Selfimed was oustanding, great quality, fast answer, and overall can't recommend enough.
16 februari 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you
Good condition products
Good condition products. Very friendly person. I ordered a wrong model so had to return. It was quickly replaced with the correct one and i was also kept updated.
24 januari 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you
Happy customer/Excellent customer service
I bought an item from SelfiMed Ltd. Several months later, I requested for a replacement. I was told the item had a 30days warranty. However, they said they will send me the replacement immediately at NO EXTRA COST! The delivery was prompt and I am delighted. The item is working perfectly well now with no issues.
Thank you once again SelfiMed Ltd. I appreciate your kind gesture and compassion.
Happy customer.
10 januari 2025
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you so much for your kind and thoughtful review! We’re truly delighted to hear that you’re happy with our replacement strategy .
At SelfiMed Ltd., we believe in going the extra mile to support our customers, and we’re glad we could resolve the issue promptly and to your satisfaction. Your appreciation means a lot to us, and it motivates our team to continue delivering excellent service.
If you need any further assistance in the future, please don’t hesitate to reach out.
Thank you again for choosing SelfiMed Ltd.!
Warm regards,
The SelfiMed Ltd. Team
Antwoord van SelfiMed UK
Thank you for your kind words! We’re delighted to hear that you’re happy with both our product and service. Your feedback means a lot to us, and we look forward to serving you again in the future!
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