Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a r... Toon meer
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Lees wat reviewers zeggen
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Toon meer
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Toon meer
Bedrijf heeft geantwoord
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contactgegevens
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Verenigd Koninkrijk
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
Goed
221 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great Customer Service
It's been good to discover a company sourcing difficult to find used items at reasonable prices and willing to go the extra mile to try and resolve any problems. We received excellent customer service and would buy from SelfiMed again,
2 oktober 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you so much for your kind feedback! You truly made it easy for us with your understanding, patience, and by giving us the time needed to find the best resolution possible. Customers like you are rare and greatly appreciated. We're thrilled to have been able to resolve this matter in your favour and are always here to go the extra mile. We look forward to serving you again at SelfiMed!
Product was order and the description…
Product was order and the description did not indicate it was a used product and no instruction book was supplied
The product arrived but the machine was broken and would not start
14 september 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Hi Jolanta,
We are currently unable to locate your order in our system using your name. Could you please privately share your order number with us so we can retrieve it and assist you accordingly?
If your item is damaged, this most likely occurred during shipping. Please contact us, and we will promptly send you a replacement at no cost to you. There is no need for negative feedback at this point.
Also, please be aware that all items on our website include a condition description. For used items, directly beneath the image, it states: "Used Item – The initial images are typically edited for listing purposes. The actual product may vary. Please verify all images, descriptions, and additional information sections for an accurate understanding of the item."
Best regards,
Excellent to deal with
Excellent to deal with. I had not ticked box for the vat free, although I had filled in the form. A quick phone call and was easily fixed afterwards. Well packaged, good comms and good delivery. Will use company again for sure!
29 augustus 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you so much for your kind feedback! We’re thrilled to hear that your experience with us was positive and that we were able to quickly resolve the VAT issue for you. It’s great to know that our packaging, communication, and delivery met your expectations. We look forward to serving you again in the future!
Best regards,
Great service and Equipment
Great service. Extremely helpful and great equipment. Definitely recommend.
19 augustus 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you for the wonderful feedback! We're glad to hear you were happy with our service and equipment. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Great efficient customer service
Great efficient customer service. Ordered a nebuliser that was delivered broken due to poor transit handling. Immediately a new one was sent without any hassle or having to return the item. Would highly recommend!!
10 augustus 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you for your fantastic feedback! We're sorry to hear about the initial issue with the delivery, but we're glad we could resolve it quickly and hassle-free. It's wonderful to know that you're satisfied with our service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Fast
Fast, informed delivery. Item was in perfect condition. Would definitely recommend. 10/10
8 augustus 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you for the great review! We're delighted to hear that your delivery was quick and that the item arrived in perfect condition. Your 10/10 rating and recommendation mean a lot to us! We look forward to serving you again in the future.
Best regards,
Joke pricing
I wanted to buy an item from this site and with an introductory 10% discount and VAT discount the item price was £15. I continued with the order to find that the cost of shipping was either £49.99 or £69.99!!!
The item was a large flat board and the quoted cost is significantly more than it would actually cost to send by courier.
I am no longer inclined to buy this item because I feel the company are taking the mick. They should sell at the true value of the item and the true cost of shipping, not pricing it cheap then inflating with silly shipping costs. On the basis of this experience I would not consider buying from this company again.
2 augustus 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Hi Sue,
I noticed your recent review and wanted to address some points directly. It seems you haven't placed an order with us yet but have already formed a judgment. We've been in this business for a while, and we understand the challenges of shipping heavy or bulky items within the UK. Services like Royal Mail, UPS, DPD, or FedEx often don't accept such items or charge exorbitantly for them. This leaves us with Proovia courier, which, while reliable, isn't cheap either.
If you have concerns about our pricing, Trustpilot isn't the ideal platform for such discussions. We encourage you to contact us directly so we can address your concerns and find a solution together.
Instead of leaving a negative review, perhaps you could have considered self-collection to better understand the shipping costs involved.
We will be requesting Trustpilot to remove your review, as it does not reflect an actual transaction or experience with our services.
Best regards,
Selfimed were very helpful
Selfimed were very helpful, understanding and quick to respond. After ordering an item from them which unfortuanately after it was delivered, through no fault of Selfimed did not fit our requirements they were very quick to give a refund. The product was in good condition but just was not right for us but would definetely order from them again if they had a product we required
22 juli 2024
Antwoord van SelfiMed UK
Thank you for your kind words. We're pleased to hear that you found our team helpful and quick to respond, and that you were satisfied with the refund process. We appreciate your understanding and look forward to serving you again in the future.
Best regards,
The person I was dealing with over the…
The person I was dealing with over the phone honoured their promise to me to refund the cost of a purchase which I needed to return. This showed excellent customer care.
14 juli 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you for sharing your experience. We’re glad to hear that our team member followed through with the refund and provided the customer care you deserve. Your satisfaction is our top priority.
Best regards,
Kind and helpful staff
The staff member, Moses, was kind and immediately helpful in dealing with all aspects of my order. When sadly I experienced the loss of my pet (for which the order was intended) he again showed incredible compassion and understanding in finalising a refund. Thank you so much. Fully recommend.
23 juli 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Hi Sandra,
Thank you for sharing your experience. We're deeply sorry for your loss. We're glad our staff could provide the support and compassion you needed during this difficult time. Your recommendation means a lot to us.
Warm regards,
Moussa was really helpful and did all…
Moussa was really helpful and did all in his power to get me a correct bed I really do recommend this seller and will do business again 👍👍
5 juni 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Hi Rachel,
Thank you for sharing your thoughts. We’ve taken your feedback to heart and made several improvements. We're committed to continually enhancing our services to ensure your complete satisfaction.
Best regards,
Arrived as ordered and very promptly
6 mei 2024
Antwoord van SelfiMed UK
Thank you for your valuable feedback. We have made significant improvements based on your suggestions and are committed to continually enhancing our services to ensure your highest satisfaction.
good service
4 mei 2024
Antwoord van SelfiMed UK
Thank you, Guy! We're always happy to serve you. We'll continue striving to keep up the good work!
Quick service and prompt backup.
3 mei 2024
Antwoord van SelfiMed UK
Dear Geoff,
Thank you so much for your generous feedback! We’re delighted to know that your experience with us has been excellent and that your orders have been promptly delivered.
Your continued patronage is a testament to our commitment to quality service.
Ensuring your satisfaction remains our top priority, and we’re pleased to have met your expectations. We look forward to continuing to serve you!
Best regards,
Avoid- 2nd hand items are grossly filthy
Pump arrived in filthy condition full of someone’s skin and hair! Sadly zero customer service! ‘We will ensure items are sent out clean in future’ is not rectifying a problem, just a ‘Brush Off’. So, frankly will return as no confidence in product.
3 mei 2024
Antwoord van SelfiMed UK
Addendum to below comment:
Thank you for addressing the duplicate negative feedback. For your information, we have terminated the contract of the employee in question, as this was her recurrent mistake in a month. This incident does not reflect our values or standards, and we have a zero-tolerance policy for such issues. We apologise for any inconvenience caused and hope this helps earn your forgiveness.
=========================
Dear Katherine,
This is the second negative review for the same transaction. We acknowledge your concerns and have taken steps to address the issues you previously raised. We sincerely apologise for any inconvenience caused and have learned from that mistake.
However, posting multiple negative reviews for the same transaction can be seen as a form of manipulation.
To maintain a fair and balanced review system, we may need to involve Trustpilot to review and potentially remove duplicate negative feedback.
We value all customer input and strive to improve our services continually. Please let us know if there is anything further we can do to resolve your concerns.
Best regards,
Antwoord van SelfiMed UK
Dear Jason, Thank you so much for your positive feedback! We're thrilled to hear that you had an excellent experience with our customer service and that your delivery was prompt. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
We look forward to serving you again in the future!
Best regards,
Antwoord van SelfiMed UK
Thank you, Daniel! We're thrilled to hear you appreciate our quality service. We'll continue striving to keep up the good work!
Antwoord van SelfiMed UK
Thank you for your feedback! We're glad you had an excellent experience with our service. If you need anything else, feel free to reach out.
Antwoord van SelfiMed UK
Dear buyer,
We've responded to you with FedEx Tracking 272196415590 (https://www.fedex.com/fedextrack/?trknbr=272196415590&trkqual=2460385000~272196415590~FX).
Anyone clicking this link will see that your item is already in Tallinn (Estonia), and you need to pay any customs fees for its release. Please let me know what further assistance you require, as everything now depends on yourself and your country's customs.
Great service and very helpful.
7 april 2024
Antwoord van SelfiMed UK
Thank you for your support and positive feedback.
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