Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a r... Toon meer
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Lees wat reviewers zeggen
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Toon meer
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Toon meer
Bedrijf heeft geantwoord
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contactgegevens
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Verenigd Koninkrijk
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
Goed
221 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The Service was Excellent
19 april 2024
Antwoord van SelfiMed UK
Thank you for your kind words! We're happy to hear that you were happy with our service. If there's anything else we can assist you with, please don't hesitate to let us know.
The help and speed in which my problem…
The help and speed in which my problem was sorted was very good keep up the good work !!
19 april 2024
Antwoord van SelfiMed UK
Thank you, Clive! We're delighted to hear that we could assist you promptly. Your satisfaction is our priority, and we'll continue to provide the same level of service. If you need anything else, don't hesitate to reach out.
Excellent customer service
Excellent customer service, replies straight away. Item initially had a noisy motor but was promptly sent a replacement which is much quieter.
19 april 2024
Antwoord van SelfiMed UK
Thank you for your feedback! We're delighted to hear that you are satisfied with our customer service. We aim to respond promptly to our customers' needs. While we regret the initial issue with the noisy motor, we're glad we could swiftly provide a replacement that meets your expectations. If you have any further concerns or questions, please don't hesitate to reach out.
Absolutely impressed with SelfiMed UK
Absolutely impressed with SelfiMed UK! Exceptional service and communication. Received two ventilators from them in excellent condition, both working perfectly. Highly promising experience!
21 april 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you so much for your positive feedback! We're thrilled to hear that you had an exceptional experience with SelfiMed UK. Providing top-notch service and communication, as well as delivering high-quality ventilators, is always our goal. We appreciate your trust and are glad we could meet your expectations.
Great price and service
Great price on most items. Good service however you need to know what you want as well as the set up details to the cpap devices.
14 april 2024
Antwoord van SelfiMed UK
Thank you for your feedback. We're working hard to ensure that every team member has a basic understanding of the equipment we sell. However, please note that they lack a medical background and therefore cannot provide medical advice.
Antwoord van SelfiMed UK
Hi Nelson,
Further to my previous response, I wanted to add that upon reviewing your account, you acknowledged that you were indeed refunded on time. However, the negative feedback you left here is unfairly damaging our reputation, considering this new information.
===============================================
Hi Nelson,
This is not true!
Our system shows that upon receiving the returned item, you were refunded immediately on April 3rd at 08:22’ and an email confirmation was sent to you.
Any delay in money reaching your account should be addressed with your payment processor and not with us. In your case, it was your bank.
Remember some of your processors can take up to 10 working days to refund your money.
I believe this feedback is unfair and dishonest.
Selfimed is prompt and reliable
They responded quickly to emails and posted my item as fast as they could. Great service. And the machine works perfectly. What more could I ask for?
2 april 2024
Antwoord van SelfiMed UK
Thank you for your positive feedback! We're delighted to hear that you're satisfied with our service and that the machine is working perfectly for you. If you ever need assistance in the future, don't hesitate to reach out.
Great value for money
Great value for money, my husband needed a 2nd CPAP to keep at the caravan. Product was perfect, as described. Arrived quickly.Thank you!
26 maart 2024
Antwoord van SelfiMed UK
Thank you for your positive feedback! We're delighted to hear that the second CPAP machine met your needs perfectly for your caravan and arrived promptly. Providing excellent value for money and efficient service is our top priority, and we're glad to have delivered on both fronts. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you once again for choosing our product!
Excellent site to order from and superb…
Excellent site to order from and superb delivery service
28 maart 2024
Antwoord van SelfiMed UK
Thank you for your kind words! We're delighted to hear that you had a positive experience with both our website and delivery service. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
I was looking for a electric reclining…
I was looking for a electric reclining bed for my dad following a stay in hospital. I looked at a few companies, but the price point offering by this company was the best.
I paid them a visit and Dr Musa was fantastic, answered all.my questions and left me feeling assured.
Within 48 hours the bed was delivered and assembled.
I would definitely recommend this company to anyone looking to purchase medical equipment.
20 januari 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with us and that we provided excellent service. We strive to offer competitive prices and top-notch customer service, so it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation!
Great service and very affordable
Such a great service and very affordable, helped us massively will definitely be using again. Thank you
1 maart 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you for your feedback! We're thrilled to hear that you found our service helpful and affordable. We look forward to serving you again in the future!
Brilliant service hired a hoist for training price was reasonable
Brilliant service hired a hoist to fit
22 maart 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you for your feedback! We're glad to hear that you found our service brilliant and that you were satisfied with the reasonable price for hiring a hoist. We're here to assist you with any further needs you may have in the future.
The best in the business!
The best in the business! Great service, top quality products. Would definitely use again and highly recommended!
21 maart 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Thank you for your glowing review! We're honored to be considered the best in the business. It's fantastic to hear that you were pleased with our great service and top-quality products. We look forward to serving you again in the future, and we truly appreciate your high recommendation.
Genuinely helpful..
Genuinely helpful, direct to the point for a solution.. nothing less than amazing for the service and items provided..
Many thanks Selfimed..
29 februari 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
We're delighted to hear that you found our service genuinely helpful and our solutions direct to the point! Your kind words mean a lot to us. Thank you for choosing Selfimed—we're here to assist you anytime.
Product was defective/ Service terrible
Product was defective. No response from customer service after several weeks despite a second chaser.
Also note that if you provide evidence of your VAT exemption they are likely to charge you anyway. Not sure about the legalities of this.
25 februari 2024
Antwoord van SelfiMed UK
Hi Paul,
We reached out to you via email on March 9, 2024, at 16:19, seeking additional details regarding the issue and suggesting the use of our chat feature for faster assistance. Regrettably, we have not yet received a response from you.
Regarding the VAT matter, our records indicate that you did not apply the VAT exemption code on checkout, resulting in the system treating you as a non-VAT exemption customer. We understand your concerns about fairness and bias in your conclusions.
We are eager to address this matter promptly and fairly. Please provide us with the necessary information so we can resolve the issue effectively. For immediate assistance, don't hesitate to reach out to us via phone, chat, or WhatsApp, as emails tend to have longer response times.
Best regards,
Antwoord van SelfiMed UK
Thank you for the positive feedback about our service. We strive to provide helpful assistance and support to all our customers. If there's anything specific you'd like to share or suggest for improvement, please feel free to let us know. We're here to help!
Great service
25 februari 2024
Antwoord van SelfiMed UK
Thank you Jaison. Your support means a lot to us.
Excellent service from SelfiMed from…
Excellent service from SelfiMed from order , updates to delivery
5 maart 2024
Antwoord van SelfiMed UK
Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with SelfiMed, from placing your order to receiving updates and delivery. We strive to provide exceptional service to all our customers, and it's wonderful to know that we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support!
DO NOT USE
DO NOT USE. They advertised a CPAP including mask, tubes and water tank. On the conformation email it was all included in the title too.
They then message separately to 'unsure' it is just the machine without the accessories and to confirm I know.
I now have had to cancel the order and wait 5 days for the money to buy it again.
Of course I was fustrated and then they tried to call me out on my tone, rather then focus on the fact they messed up and its messed me about ! ... AVOID AVOID AVOID.
9 maart 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Dear Josephine,
Thank you for sharing your feedback, although it seems to be driven more by frustrations than by accurate information.
We appreciate your concerns and would like to provide clarity on the situation. Recognising a listing mistake, such as the mention of out-of-stock accessories, initiating contact with the buyer, offering apologies, and promptly issuing a refund, does not portray us negatively. Instead, it demonstrates our commitment to respect and honesty.
Your order was cancelled by us due to an error in the listing, not because you initiated the cancellation. We promptly informed you of the mistake and processed a refund without delay. We take responsibility for our error and assure you that we did not send you the wrong item, nor do we owe you any money.
Our sole intention was to rectify the listing discrepancy, for which we promptly refunded your payment and extended our apologies for any inconvenience caused.
Clear and accurate communication is essential to avoid misunderstandings. Our track record of positive feedback speaks to our dedication to transparency and reliability in serving all our customers.
Sincerely,
Airsense 10 Autoset faulty and not fit for purpose.
I purchased and paid in full SelfiMed a ResMed Airsense 10 Autoset which is not fit for purpuse, being faulty. It can not be used because no air flows out of the machine. Normally it should sense breathing through the mask and start CPAP air treatment. Unfortunately the machine received doesn't provide any air, automatically or manually. I sent an email to the company requesting replacement of the faulty item and my email was and still is totally ignored. This is not what a trustworthy and reputable company does.
24 februari 2024
Review zonder uitnodiging
Antwoord van SelfiMed UK
Dear Nicholas,
We sincerely apologise for the delay in responding to your query. Your patience during this time was greatly appreciated. We're pleased to hear that we were able to resolve the issue and provide you with a replacement item.
Thank you for bringing this matter to our attention and for your understanding. We remain committed to providing excellent customer service and ensuring that all our customers are satisfied with their experience.
Best regards,
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