Senarah Reviews 

I was genuinely excited to try this product and see if it worked for me. Unfortunately, I never had the chance, because it never arrived.

After the first failed delivery, I contacted the company directly and explained that the courier they had used was unreliable.

The courier falsely claimed attempted deliveries, even though the shipping address is a well-known business with people always present and packages being delivered daily without issues.

To their credit, the company said they would resend the order.
But shockingly, they used the exact same courier, despite my clear warning. Unsurprisingly, the second delivery failed in the exact same way.

This isn’t just a shipping issue, it’s a lack of responsibility and judgment.

When a company is informed that their courier is untrustworthy and still decides to use them again, they are directly responsible for the outcome.

I had planned a trip where this order was essential.
Because of their negligence, I’m leaving without the product. Other than a refund, no effort was made to escalate or resolve the problem differently.

Bottom line: until this company takes ownership of the full customer experience, including delivery, I cannot recommend them.

Love my Senarah wrap. It’s so easy, not bulky and can use it while pregnant unlike my tush baby.

Really great item - helps relieve so much weight!

Can't wait to use it. Product arrived with no issues or delay. Was easy to setup. My little one a little small to use as hands free. I def need to keep holding him. I purchased the bag attachment, and whilst handy, its too small to fit a nappy other than new born size (Unless I fold one up), but it will def fit phone, keys etc. Though not sure it was worth the extra expense....

I ordered a carrier on the 2nd of July. The money has been taken from my bank account, £45 for one carrier. A week went by and I thought hmm I’ve had no correspondence of my order or delivery. Checked my emails & I’ve had no order confirmation but like I say, money has been taken from my account. I have messaged Senarah multiple times on their online chat where it says they will reply in 2 hours but 10+ hours have gone and still no response! Tried to message them on Instagram too, nothing back. I’ve never actually left a negative review before but I’m so annoyed I’ve had a payment taken from me, I’ve not received the item and on top of that feels like I’m getting ignored. This is my last resort to try and reach out to the company, I can’t afford to throw £45 down the drain. Not bothered about the carrier anymore I just want my money back and if I don’t I’ll be taking this further.

Edit: to reply to your response. That’s complete bullshit that you’ve received nothing from me on the web chats. I’ve sent you multiple messages and I’ve got screenshots to prove it. You’re clearly a scam so I’m on the phone to my bank as I speak to report you. Saying you don’t have my email address, again is complete bullshit because I paid via Apple Pay and you can’t physically pay via Apple Pay without your email, address etc being on the payment section.

We ordered a toddler sling that turned out to be poor quality and not as advertised — definitely not fit for purpose.

When we requested a full refund, we were oddly offered just 50% and told we could keep the item. After pushing back, the offer was increased to 75%. It took four emails before they finally agreed to a full refund if we returned the product.

Based on similar reviews, we sent it back with tracked delivery. As expected, we had to follow up again to confirm they received it before they processed the refund. In total, it took 20 days from our initial request to get our money back.

Very strange experience overall. Based on both the product and the customer service, I would recommend avoiding this company.

This company is the worst. I complained. They said there was a delay. I got shipping info on 6/17 but nothing again until July 1. Then it was magically delivered today. I was home all day. The picture shows my package but up so close you cant even see background. I think they pretended to deliver it and never did. I want a refund. DO NOT BUY. ITS A SCAM.

I absolutely love the Senarah carrier! It’s incredibly easy to use—no instructions needed, which is a big plus for busy parents. While it’s not 100% hands-free, it functions more like an “assisted carry,” which is perfect for all the times I’d be holding my child with one arm anyway (which is often!).

My 11-month-old fits comfortably and snugly in it—so much so that she can easily fall asleep while I carry her. She loves it just as much as I do.

One note of caution: if you have a bad shoulder or carpal tunnel, be mindful of how you use it, as it still puts some weight on your body. That said, it’s been such a fantastic tool for us. If it lasts me even three months, I’ll definitely be buying another one. Highly recommend!

UPDATE: my review below still stands. Disappointing to see Senarah denying there’s a 1-year warranty on their product below (I’ve taken a screenshot) and secondly inplying that a 90-day guarantee period would be sufficient for such a product.

Not durable or safe. The carrier initially worked well and helped with back pain. However, it developed a fault shortly after 3 months, rendering it unsafe and unusable - one of the joins came unstitched. Not what I would expect from something designed to carry a small child once or twice a week. I wrote to customer service to request a replacement or a refund. They replied that the 90-day return period had passed. I wrote back to highlight that it was covered by the 1-year guarantee. It’s been over a month and no reply. There are other carriers on the market, some sold at reputable stores - I would recommend those over Senarah.

So disappointed… I’m waiting 8days with no dispatch and they’re ignoring emails! I’m now also worried reading the other reviews about the poor quality when it finally gets here!
I wish I had read the reviews before ordering!

Amazing! Good quality, easy to use, very comfortable.

Very happy with the carrier. Its great quality and easy to use. It makes carrying my 2.5 year old much easier. We all love it.

DO NOT PURCHASE FROM THESE!!!! Ordered over 2 weeks ago. Still not arrived been trying to contact. Just dismiss your emails and say it's in its way!!! No way to get a refund. Its like speaking to a bot. Trust complelty lost in company. Very disappointed and dissatisfied. Feels like a scam now!

Been another week and still not received item!!!

It's great, I really like it. The only thing that I don't like is that I'm left handed and mostly hold my toddler on my right side. The strap to tighten it on the left front so it's just a little awkward. It's not a big deal but I can't hold her on my right side and not be able to pull the strap.

I was super hesitant to get this, but honestly I’ve been using it for a full week now and I’m so glad I finally jumped on it! Yes it did ship from china, but I am familiar with manufacturing and I totally get that designers and companies will work with manufacturers to develop their products, that’s not news. The quality of this is actually really nice - there’s clean stitching, nice fabric, no loose threads. It’s sturdy and lightweight and genuinely comfortable to wear. My son is almost a year and a half and loves to “help” with cooking, but he has never cooperated with carriers. He gets excited when he sees me grab this one! It’s simple to use, and I can easily jump back and forth between carrying him and putting him down with no trouble. I will say if you have joint issues, like trouble with your knees or with squatting down, it may be more difficult for you to use this carrier as it works best when you can scoop your child up from the floor. I wouldn’t say it makes him weightless, but the weight is distributed so well that I have no hip or back pain, even when my lower back is acting up! It’s been awesome. Big fan, would absolutely recommend the Senarah carrier! The pouch is not my favorite just based on the size, it’s a little small and can only really hold my iPhone in width and height, HOWEVER the quality is fantastic - the Velcro is strong, and the bag is sturdy and has some sort of structured boning to keep its shape, it’s really nice! I’m still planning to try to use it, but I might end up attaching it to my backpack strap instead of the carrier itself.

We love it and use it daily!

We love our new carrier and bought one for my sister! It saved my arms when we went for a walk through the city and carried all my kids between ages of 2-5, thank you Senarah! Also quick shipping, no issues and received exactly what it stated I would. Also bought the little purse and that was a lifesaver too because who has energy to carry more stuff! Especially in 100 degree weather! (Although would have loved an option that had mesh on the back because it definitely gets super hot in high heat temps! Definitely recommend!

Very naughty! SCAM!!!! Replied to my last review claiming I hadn’t included my email at checkout and they have resolved this. I have contacted them on Instagram and email. No reply! They haven’t sent me any confirmation after purchase or like they said they did after my Trustpilot review! All false. The efforts they go to scam innocent families of their money is vile. I was buying a carrier to support care of my daughter after her surgery. SHAME ON YOU!

Please ignore their reply to this review. I have received no email from them or any care. All false! 13th June I ordered, money had been taken. No email confirmation of purchase or tracking sent. I have emailed, tried the website and Instagram DM’ and no reply! I have to wait now to report it as fraudulent from my bank. So upsetting!