Sensibo Reviews 

I have 5 Sensibo devices, very basic function using to auto turn on and off. Like many other purchasers noted, there is no customer service. Everyone is on their own to figure out how to use the device, program it, and even then it does not always work. An example: they do not allow you to change the Climate react settings when turning on and off. During the day you may want the unit to cool more and at night less to save energy. No way to do this! Now I am trying to change the password and have spent 20 minutes to figure out how...still trying. You buy the hardware and there is little support on software or customer service. Most of the money they spend is on marketing! Think twice before buying.

There is nothing smart about this device unless you pay for the subscription. You’d think for the money you pay for the sensibo system, they could at least give a free subscription to you for a year. It is a cash grab. Once you buy it, they really do not care about you. Customer service be damned! I will never recommend sensibo to anyone.

Absolute scam. There's nothing smart about this device UNLESS YOU PURCHASE A SUBSCRIPTION! It is incredibly frustrating to find out that basic automation features are locked behind a monthly paywall, especially after you already paid for the hardware. You bought a smart device to automate your home, and having to pay extra just to make two core features play nice together feels like a cash grab. GREEDY! You can have Climate React on (ie. temperature control) or a schedule (eg. switch off between 00:00 and 08:00) BUT NOT BOTH - unless you pay for a monthly/yearly subscription. Another extremely frustrating example is 'Graphs' - when you want to see the temperature/humidity change then, without a monthly subscription, only Hour and Day are available, but not Week or Month! I've just removed this awful device from my home ...

This product is trash. I bought two and one started to work but would not connect to the remote and now neither will work to find the 25 WiFi networks in my NYC apartment building. This is a complete scam of garbage plastic.

They put the `S` in Scammer.

This is an Israeli company with all the usual tricks. You have to buy the hardware over and over, because they obsolete it out, and then you have to buy a subscription for a hardware device. OK.

I bought a new unit and they wouldnt activate it, claiming it belonged to another organisation. Only problem was, it was sealed in a box, and I had proof of purchase.

So, even if you buy a brand new one, it might already have been activated. The thing is, they are selling hardware, not software. Thats like logitech telling you you cant use your mouse unless you activate it first, so youre perfectly good mouse is bricked before you switch it on.

Support is just GPT like the other posters mentioned. Just literally GPT.

I've been using Sensibo to control a Daikin inverter mini split in our office for a couple of years. I always thought the unit was poor -- it struggled with humidity control and never seemed to perform as well as it should on hot days. I nearly had an engineer out to look at it.

On a whim I dug out the original Daikin remote and tried controlling it directly. The difference was immediately obvious. Set to 20°C on the OEM remote, the unit held temperature steadily and brought humidity down to a comfortable 54% RH on a warm day. Via Sensibo in the same conditions it was sitting at 59-61% RH with the fan running flat out and the compressor clearly not performing correctly.

The problem isn't just in auto mode either. Setting a fixed low fan speed via Sensibo caused its own issues. On cooler days the unit would overshoot the setpoint, cut the compressor entirely, and humidity would spike before it cycled back on again. On warmer days it couldn't hold the setpoint at all. The same fan speed set on the original remote behaves completely differently -- the compressor modulates properly like an inverter system should, temperature stays rock steady, humidity stays consistent, and there's no compressor cycling at all.

Sensibo reads the OEM remote accurately and displays the correct state in the app. The problem is that when it reconstructs the IR packet to send its own commands, something in that packet isn't right for this unit. The Daikin accepts it, the fan runs, cold air comes out -- but the compressor modulation is wrong. It's a completely silent failure that's impossible to diagnose unless you think to try the original remote as a direct comparison.

I don't think this affects every unit or every brand. But if you have a Daikin inverter and you think your AC is underperforming -- try the original remote before you call an engineer. It might save you a lot of frustration.

Its basic function-controlling the AC unit (single mini-split) fails 75% of the time. I’ll come home to an ice box because the sensor thinks it turned off the AC, but it didn’t! Who knows how many hours it ran senselessly?!! Or, the opposite-come home and it’s hotter than the sun. Day in and day out-same thing. Waste of money.
And yes, reached out several times and of course it’s something on my end-replace my phone, replacement WiFi, replace my AC…ridiculous. Seriously can’t be that hard to make your product work.

Many issues dealing with company. Now received a sensor that has no stand and doesn't work. Even though I paid for standard and was included.

Support is not responding. Even emailed owners and CEO. Still no response. Terrible.

If you want to make your airco smart this is it! Tried many many things but sensibo does the job! Wifi modules from airco systems are not smart so even if you have an airco wifi module Sensibo is still better and very useful!

Nu har jag använt Sensibo i fyra månader och den är fantastiskt underbart bra! Och prisvärd! Tack!
Jag har en tio år gammal Fujitsu luftvärmepump och nu kan jag, äntligen, styra den, även på distans. Det är enkelt att, och helt kostnadsfritt, lägga till en styrning, ett schema, som styr värmepumpen precis som jag vill. I mitt fall har jag lagt in fem stycken olika intervall under dygnet.

They do not have customer service. They use bots and will never help you. Once you buy the units you are out of luck. They only want your money. Sorry ass company

Overpriced; most features don't work. Lots of things are behind a paywall. Even basic scheduling with a temperature range doesn't exist. My 20-year-old heater has better programs and better energy savings. It's a real disappointment that I've spent so much money on this product, which is essentially just a remote I can use to turn the air conditioner on and off, and I fully regret buying it.

Update: Months later, support remains deceptive, evasive, and even threatening. Direct yes/no questions are ignored or twisted into vague non-answers. At this point it’s either astonishing incompetence or deliberate stonewalling. Either way, Sensibo wastes your time, avoids accountability, and leaves you with no real warranty protection.

First review: I purchased multiple Sensibo devices after being told they were compatible with my mini-split system. They never worked correctly — I tested every configuration code myself, documented the failures, and even provided Sensibo with detailed troubleshooting information. Unfortunately, the units consistently failed to perform even basic functions like maintaining a set temperature.

The real problem isn’t just the hardware, it’s Sensibo’s customer support. When I asked about warranty coverage, they stalled for weeks, then canceled my extended plan before finally answering my warranty questions — making sure coverage was no longer active by the time I got a clear answer. Since then, they’ve repeatedly asked me to send the same photos and run the same “troubleshooting steps” that I already completed a year ago. It’s a loop designed to waste time, avoid responsibility, and push the customer to give up.

I’ve spent more time testing and documenting their product than their own support team seems to know, and yet every reply from Sensibo ends in another stall. Support hasn’t just been unhelpful — it’s been deceptive and obstructive, ensuring no resolution ever falls back on them.

If you’re considering this product, know that once your return window closes, you’re on your own. The devices may technically work for some systems, but if they don’t work for yours, Sensibo will waste your time and leave you without support.

I bought the Sensibo Airbend kit to lock guest AC use between 21–25 °C. After days of testing and chasing support, I found out restrictions don’t work in Auto mode – the mode most guests use. Nowhere is this disclosed, and it took 5 days and social media pressure to get that answer. Until Sensibo fixes this, the product is not fit for purpose for Airbnb hosts.

Simple, basic functionality like auto turn off is hidden behind a paywall. This is like buying a fridge and being expected to pay a subscription to use the freezer.

Hi all
Advice
No one should buy this device. It's not worth its price at all. It's a total failure. The app is poor and complicated, connecting to the device is difficult, and you can't add more than one air conditioner. At this price, buy a device from Amazon made in China. You can connect more than three air conditioners. It's of excellent quality and costs no more than AED 100. You can connect air conditioners, lights, and other Wi-Fi-connected devices with just one app and one device.

The Sensibo is the stupidest device I've used in 2025.

I purchased a brand new Sensibo Air Pro directly from Sensibo's website. It was promptly shipped out, but when I opened the package, they had sent me an opened box and used unit that was already registered to someone else's account. I paid for factory sealed new direct from Sensibo and they switched it out for a used one. Horrible and unethical! When you buy new, and pay the new price, from the company directly, they have no right to switch it for a used or refurbished one! I emailed their customer support wanting a replacement (factory sealed new), no response yet.

Mister kontakten til enheden - kan ikke fjernstyre fra anden adresse 100%, så kan ikke bruges

I bought a Sensibo Air to control my De'Longhi portable AC unit. I'd say it works about once every 4 or 5 times, which is really annoying as I wanted primarily to be able to cool the bedroom down before I got home - but now I've no way of knowing if it's working or not. If I ask Siri to switch it on then as far as Siri is concerned- it's on. This is regardless of whether it actually worked or not. I wish I'd bought an AC unit with wifi smart features built in...

I love the product however at the time of purchasing, I was lulled into the seemingly great offer of an annual subscription where Sensibo send me a new filter every 6 months. I have tried to cancel this subscription now 3 times. Their customer service is impossible to get hold of to do this (but they are very quick to respond if you try to change shipping address). It's a shame because I genuinely like the product, but the difficulty with with they make customers jump through to cancel a subscription means I will never buy from them again.