Daisy and Josefina have been fantastic ( as well as patient with us ) There attention to detail has been great We look forward to working with these guys I would thoroughly recommend serac tech t... Toon meer
Bedrijf heeft geantwoord
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Does not work. All they care about is signing you up and threatening legal action when you try and cancel . The reviews say everything really . Wish I would have checked trust pilot first
Horrendous Promise the world and deliver nothing. Impossible to get out of the contract. Will renew without your consent. Then charge you to exit the renewal. Then when all that’s done will still... Toon meer
Bedrijf heeft geantwoord
I am a small builder who has recently started with Seractech, my letter was drafted up which looked very professional. Josefina has been in contact with me going through the process step by step helpi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.
Contactgegevens
Verenigd Koninkrijk
- seractech.co.uk
2,9
Gemiddeld
165 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
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Extremely useful for historical…
Extremely useful for historical planning applications. Costs £75 per pack. Will continue to use for our company.
27 juli 2024
Antwoord van Serac Technologies
Glad it's going well Mark
We have worked with Serac for almost a…
We have worked with Serac for almost a year now and have found the people and service provided to be exceptional. All requests for information are dealt with quickly and efficiently and our account manager Emily is a pleasure to work with. Thanks!
8 juli 2024
Antwoord van Serac Technologies
Thanks Scott
Serac Tech is a fantastic service…
Serac Tech is a fantastic service provider. Quality data which is second none. I recommend them with full confidence. Our Key Account Manager (Maria) is extremely professional & helpful which makes your job easy as well.
8 juli 2024
Antwoord van Serac Technologies
Appreciate it Liam
We have been using Serac Tech for a…
We have been using Serac Tech for a number of years now, always found the data to be accurate and the staff really helpful. Emily and Will are very good. This is definitely for me the best system to use for planning data.
7 juli 2024
Antwoord van Serac Technologies
Thanks for the feedback Christopher
I had a great experience with Serac…
I had a great experience with Serac Tech. The service was quick, and received the 5 applications pretty quick. We'll be back again. If we could go back 20+ years that would be ideal
4 juli 2024
Antwoord van Serac Technologies
Thanks for the feedback
Deleted their old google business page due to bad reviews
Well this company had to delete their Google business page due to all the bad reviews they had and now they've just created a brand new one!
So I suppose I'd better write my review again considering they caused me so much stress.
My story seems to be identical to the others.
Got tied in to a contract I never saw or signed,
didn't get results from the system, tried to cancel, got taken to court for nearly 4k
Countless sleepless nights stressing.
I hope whoever is reading this hasn't signed up yet.
They must have more admin to process the claims through the court than any other department in their "business" / "scam"
1 december 2023
Review zonder uitnodiging
Antwoord van Serac Technologies
Thank you for taking the time to express your concerns regarding your experience with us. At Serac Tech, we value transparency and the satisfaction of our clients above all, and it's disheartening to hear that your experience did not reflect the standards we strive to uphold.
It is our policy to ensure that all terms of service and contract details are clear and understood upon engagement. We also aim to provide a seamless experience for clients wishing to adjust or terminate their services, including the presence of an unsubscribe option.
A new account cannot get activated without the new customer themselves accepting our terms and conditions which has been the process for the past 3+ years. Legal threats and the prospect of court are scenarios we earnestly aim to avoid by resolving client issues amicably and fairly.
If you can reach out to our Support team to provide your company details, we will of course look into this for you.
Many thanks
Scam!!!!!!!
Scam!!!!!!!!
Do not spend your money with these crooks!!! I was miss sold my contract I haven't used there services once I have said on Multiple occasions I couldn't afford them but they did not care now I have court letters, I've paid half the year for nothing, iv tried calling them multiple times but the numbers are dead or just go straight to answer phone all they have a song and as soon as the song ends the phone dies
We all need to all come together who has been ripped off and take it further .
DO NOT GIVE THESE CROOKS YOUR MONEY
27 juni 2024
Review zonder uitnodiging
Antwoord van Serac Technologies
Hi David,
We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
It's important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilised correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused with zero marketing outreaches sent.
Regarding your desire to cancel the service, our contracts are designed to commit both parties to a mutual agreement over a specified period, which supports sustained use of the service for it to be effective.
Many thanks Customer Success Team
Avoid avoid avoid!!!
Avoid avoid avoid!!!
I would avoid this company at all costs!!! After agreeing for this company to help find work on my partners behalf we decided after the first month of nothing to cancel the subscription. I have all the emails requesting this. Instead of doing what we asked they continued to do nothing for us and still added up monthly costs. This morning I have had bailiffs in my home to take goods to the value of £4000 because they didn’t cancel the agreement. They have done nothing for the £4000 and now I have nothing either. Photos of my kids rooms were taken while they lay there asleep because of the time they came to my home. They have taken £4000 for doing nothing for our business. Please please avoid this company!!!!
10 juni 2024
Review zonder uitnodiging
Antwoord van Serac Technologies
Thank you for your feedback.
We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
It's important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilised correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused.
Regarding your desire to cancel the service, our contracts are designed to commit both parties to a mutual agreement over a specified period, which supports sustained use of the service for it to be effective.
Many thanks Customer Success Team
Absolute scammers beware
Absolute scammers beware . This company will soon be under investigation.
12 juni 2024
Review zonder uitnodiging
Antwoord van Serac Technologies
Despite our best efforts to recover your details, we have no record of you ever partnering with us. Please contact our Customer Success Team via out website so we can investigate.
Easy to use and fast way of downloading…
Easy to use and fast way of downloading historical planning applications. Works fine for us and will continue to use as long as prices remain within out budget:)
12 juni 2024
Antwoord van Serac Technologies
Thanks for the feedback John
Works well for old planning…
Works well for old planning applications. Had 2 video calls,one with Hattie and another with Maria. They took the time to understand our business and what we wanted from the system.
11 juni 2024
Antwoord van Serac Technologies
Good to hear Carl, let us or Maria know if there's anything else you need from us
We find the leads you provide extremely…
We find the leads you provide extremely valuable to our successful sales process . We find your portal very easy and intuitive. The data you provide helps to drive forward both our long and short term sales initiative
27 februari 2024
Antwoord van Serac Technologies
Thanks for the feedback
We've won a few jobs now in a fairly…
We've won a few jobs now in a fairly short space if time. Customer Service team take care of everything for us each week. Thanks Emily and the team!
8 juni 2024
Antwoord van Serac Technologies
Good to hear John
BE CAREFUL! THEY ARE SCAMMERS!
I had an incredible disappointing experience with this service. The staff was unprofessional, the communication was poor, and the quality of the service was subpar. I would not recommend this to anyone seeking reliable and efficient service.Be careful!
25 december 2023
Review zonder uitnodiging
Antwoord van Serac Technologies
Despite our best efforts to recover your details, we have no record of you ever partnering with us. Please contact our Customer Success Team via out website so we can investigate.
Thanks
Shocking service!!
Shocking service!!! Don’t use this platform!!! had it for months never got a single job from it! Best part of it won’t stop hounding you for money after already paying £300 per month for half a year to receive nothing back!!! Then trying to send fake court letters!!! AVOID AVOID AVOID
17 mei 2024
Review zonder uitnodiging
Antwoord van Serac Technologies
Dear Customer,
Thank you for your feedback. We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
Firstly, we understand that you feel the service has not been effective, we can see that you have only sent out 21 letters which would explain the lack of response. We have tried to contact you via email and telephone multiple times but been unsuccessful.
It's important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilized correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused.
We would appreciate the opportunity to discuss this further with you and explore how we can better support your use of our platform or adjust your plan to better meet your needs. Please reach out to us at your convenience so we can address your concerns directly and work towards a satisfactory resolution.
Many thanks
Customer Success Team
Scammers!!!
Scammers!!!
Please stay away!!
Don’t let them to ruin you!!
8 mei 2024
Review zonder uitnodiging
Antwoord van Serac Technologies
I'm afraid we have no record of your account with us. Please reach out with more details so we can explore for you.
Many thanks
Antwoord van Serac Technologies
Thanks Mathilda
These guys are scammers conned me to…
These guys are scammers conned me to into a contract giving me hope I will get loads of jobs I sent out 70 letters nearly no one even gave me a call and they charge £239 pounds a month that’s premium money for a dreadful were service on top I tell them I want cancel this service they say I have to pay the remaning account what am I going to do with your platform when from 70 letters I didn’t get a call back what will 4months if paying will do please guys stay away
5 april 2024
Review zonder uitnodiging
Antwoord van Serac Technologies
Dear Customer,
Thank you for your feedback. We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
Firstly, we understand that you feel the service has not been effective, having sent out approximately 70 letters without receiving the anticipated responses. We acknowledge that this can be disheartening, especially when expectations are set for generating significant leads. Upon reviewing your account, it appears that you have sent out 65 letters sporadically since August, and usage of our platform has been minimal with infrequent logins and inconsistent outreach efforts.
You were enrolled in our Assisted Plan (AP), designed to support consistent and effective outreach, but unfortunately, there were issues with payment failures which limited your ability to send out letters regularly. Only a few weeks of letter sending were possible, which significantly hampers the potential for achieving optimal results. For the tool to work effectively, it requires regular engagement and consistent use of the resources provided, including the weekly updates of potential opportunities.
It's also important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilized correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused.
Regarding your desire to cancel the service, we understand your frustration. Our contracts are designed to commit both parties to a mutual agreement over a specified period, which supports sustained use of the service for it to be effective. However, we are committed to finding a fair solution and would like to discuss possible ways to make the remainder of your subscription beneficial for you, or to resolve this situation in a manner that considers your concerns.
We would appreciate the opportunity to discuss this further with you and explore how we can better support your use of our platform or adjust your plan to better meet your needs. Please reach out to us at your convenience so we can address your concerns directly and work towards a satisfactory resolution.
Warm regards,
SCAM!!! STAY AWAY!!!!
Have been using this company they are charging me £286 a month plus £60 for letter I have sent out over 2000 letters in a year and have had 2 phone calls both of which wanted cheap jobs and wasn't interested is paying for something they wanted. have had more phone calls asking why I am sending letters to people than inquiring for a job to get done.
Either way this is a scam you cannot call them up only they can call you.
DO NOT GIVE THEM YOUR MONEY!!!!!
3 april 2024
Review zonder uitnodiging
Antwoord van Serac Technologies
Dear David,
Thank you for taking the time to share your experience with our service. We take all feedback seriously as it is crucial for us to understand our clients' experiences and continuously strive to improve our offerings.
Firstly, we’d like to address the concerns regarding the charges and the outcome of your outreach efforts. We understand that you've invested significantly in sending out over 1,857 letters through our platform over the past year, with the aim of generating valuable leads for your business. It's concerning to hear that the responses you've received have not met your expectations, with only a few calls inquiring about services that did not align with your business goals.
We acknowledge there were initial delays in responding to your inquiries and concerns shortly after you signed up in August, due to an unusually high volume of client engagements. We genuinely apologise for any inconvenience or frustration this may have caused. As a gesture of our commitment to your satisfaction and to make amends for this initial delay, we provided an extra council subscription and placed you on our Assisted Plan (AP) free of charge.
Regarding the nature of the leads generated, it's important to clarify that while we aim to facilitate connections between our clients and potential customers through targeted outreach, the nature of the inquiries and the business negotiations that follow are beyond our control. We understand that receiving inquiries for jobs that do not meet your pricing or quality standards can be disappointing. However, the variability in the type of work requested by potential leads is a common challenge in the lead generation process.
We also want to address your concern about communication. Our policy is to maintain open and accessible lines of communication with our clients. If there have been instances where you felt unable to reach us, we deeply regret any breakdown in communication and are actively working to improve our response times and availability.
Your success is important to us, and we are here to support you in making the most out of our platform. We welcome the opportunity to discuss your campaign's strategy and explore how we can adjust our approach to better align with your business goals and expectations.
Please reach out to us at your earliest convenience so we can address your concerns directly and work towards a solution that helps improve your experience and outcomes with Serac Tech.
Warm regards,
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