Serena & Lily Reviews 

I had not received the full order in the shipment that arrived. When I called customer service, they apologized and immediately sent the missing items.

Unfortunately, the mirror I purchased was too small for my space. My S&L agent was empathetic about my issue. She immediately emailed me a return label and instructed me how to proceed to return it. She was very kind …very efficient. Serena and Lily is always gracious about any item I’ve had to return.

I inadvertently ordered the wrong size pillowcases for my duvet. When I called Customer Service, the representative was extremely pleasant and helpful and processed my return and new order in minimal timeframe.

SL advertised (and still do?) that their very expensive outdoor Lanarca furniture is made from aluminum--its NOT! Its held together with steel and it all rusted away and fell apart. Serena & Lilly acknowledged the misrepresentation and offered NOTHING???

From shopping to shipping and even to returns, Serena & Lily is a wonderful place to shop

Beautiful Del Mar curved sectional in Perineals Chalk. The he seats are deep and the cushions substantial. Couldn’t be happier.

Amazing customer service and products great quality

I have been remodeling a condo on Siesta Key and have ordered several items which have all been great and of good quality. In addition, one item has structural issue and that was resolved quickly.

S&L provided exceptional service when I called for assistance!! Shanti was kind responsive and professional!! That’s why Serena and lily is above the rest.

I spent $1000 in lamps. The shades were filthy. Serena and Lily returned them and sent them again. The shades are still filthy. This time, I give up. They can have them back and I'll go elsewhere.
I ordered over $10,000 in furniture with White Glove Delivery. The delivery folks dropped it off on my son's front porch and said, "here you go" and left.
Is this for real? What is happening? Never ever again.

I am so pleased with my lamp. It is exactly what I wanted. I am also very pleased with the entire transaction. I HIGHLY recommend Serena & Lily!

Serena & Lily's products are exceptional in style, quality and comfort.
Also, the customer service is unparalleled!

Sweetest, most helpful staff on the planet!

I’ve edited my list of places to shop a lot over the years because the quality and service just aren’t there with many companies anymore. Serena & Lily gets it right, and I am always so impressed with their attention to detail.

I like doing business with Serena & Lily. They have quality employees, from the store front to customer service at the back end. The employees definitely have the customer experience in mind when interacting with me. The products are excellent quality and unique. They use good delivery services. A little pricey - but you get what you pay for. Also have reasonable sales at times. Happy.

I am more than satisfied with my purchases from Serena & Lily. Their products are high quality and timeless. They also pack each item incredibly well so everything arrives in perfect condition. If an item needs assembled upon arrival, they are very careful and do a great job. I would highly recommend buying from them.

Pretty store and professional, knowledgeable, fun women who went out of their way to assist. Their personalities made my quick pop-in fun.

Sales associate, Paige, was wonderful! Very helpful and patient. The store is beautiful! Wandering through is a very pleasant experience.

Great products except for their percale sheets, which are way too crisp and papery !