Service Direct Reviews 

Not very good at listening to what is and isn’t a true lead
You do get a lot of leads tho
60/40 good to bad leads that come in

Your service is good so far , but one thing that I would change, a customer called with toilet repair say she will not buy a new toilet , lead cost 255. repairs 210. today. yesterday customer call does not own property needs repairs 1,450. owner will not call us we collect 125. service fee lead cost 165. most customers don't care about companies expense.

Few leads are quality. Most are for small repairs or insignificant projects that make meeting the cost per lead budget impossible without offending the customer. Lot of solicitors and people looking to contact other companies. Have been on for 2 weeks and yet to get a call for someone seeking a full roofing or siding project

Still in the early stages of our campaign, two weeks in sofar, was told by txt using the online portal, process needs to grow and we should see more leads at the 30 to 45 day. The information was fast and painless. 100% satisfied and will add more services as our company grows.

So we use these people when we first started our business and they were OK we spent about 50 to 80,000 a month on leads through this company!!! at first they would refund one or two leads then after that, they said email us but when we did that nobody responded ever we had to set up meetings to talk to these people and when we had five or six leads that were iffy they would refund maybe one maybe none just depended onWhatever person you were dealing with!!! —They don’t care if your business goes under so really I don’t care if they ever get paid!!! so the first three reviews I gave them one was five star Two other ones were one star -They removed two of the one stars…so I don’t know how that’s possible but trust pilot allowed it… please new companies get a marketing company that you can trust. Have them build a website and do click ads. They’re about the same exact price as service direct investigate!!! background check whoever you hire!!! especially if you’re a new business because you don’t wanna be taken for a ride!!! Reviews For this companyThe ones that are 1 star are real!!! the ones that are 5 stars???
At anytime service direct replies to any bad review, they always put unappropriate because they don’t know how to answer their bad reviews

Terrible lead quality

Very unprofessional. I had 3 calls come in within 2 minutes. I was on the 1 st call for two minutes while the other two came in and didn't have a chance to answer them. The other 2 calls were bogus and due to the fact they can't review the call on a recording line they told me they can't review them. When I asked how they expected me to answer all the calls even when I was on the phone with ONE OF THEIR LEADS the lady said " I can't tell you how to run your company " and I just kept getting talked over. Stay far away if your a small business.

No complaints here.

support, reviews, leads. everything is good!

Easy to communicate

The reviews are solid. but not as frequent as i had hoped.

She’s good person

It would be handy to be able to give negative stars for this company. They prey on small businesses by dominating the search engine's ads and then resell the "leads" in a competitive marketplace. So if you are in a highly competitive market, you can expect an outrageous bid amount to "win" the phone call. If the job is small and only worth a couple hundred dollars, you're still on the hook for the thousands of dollars you paid for said phone call. The ROI is not worth it, just stay away.

I believe this company is a scam. They do not pick up the phone. I called many times. Go ahead and call and see for yourself before you do any business with this company. Why would a company with dozens of employees not pick up their phone. Because they are a SCAM!

We've been using Service Direct for about six weeks now, with our company, specializing in water/fire loss restoration and plumbing services. It took roughly 3 weeks to start receiving leads, and we now get about 1–2 calls daily.

We’ve landed one solid restoration job and one plumbing service so far—so yes, their system *can* deliver real opportunities. That said, many calls have been hang-ups, wrong numbers, or completely dead leads. It seems like their job filtering system could really use tightening before those calls are routed to clients. A small fix there could make a huge difference in ROI.

On the plus side, their customer service team is excellent—responsive, friendly, and quick to help. We were initially worried about the refund process for unqualified leads, but they’ve honored it quickly and consistently, which is a big relief and builds trust.

Overall, Service Direct feels like a promising platform with a smart business model for professionals seeking real, qualified leads. With a few adjustments to lead quality control, it could be even more effective. Grateful for the transparency and support from their team.

they play game instead business

worst compony i saw ever run away if see his advertising they make money as a game playet not working

The leads are mostly garbage. Several calls from outside our service area. Several calls that are not for the services we are paying for. Submitting a review gets you a generic AI reponse how it's not their fault and you're getting charged. I've spent more on the leads than the leads have generated. Cancelled our leads.