I've been working with service direct for about 6 months now and have been able to grow my business rapidly with their help. Working with my account rep to make sure things are going the right directi... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This company is very greedy. They used to be fair in the beginning, but not anymore. Most of the leads they send are junk. The biggest problem is their refund policy. Almost every lead they cons... Toon meer
We’ve partnered with Service Direct since 2015, and while lead quality naturally varies in this industry, their approach stands out. They offer a fair system to address unbillable leads and are flexib... Toon meer
Bedrijf heeft geantwoord
Your service is good so far , but one thing that I would change, a customer called with toilet repair say she will not buy a new toilet , lead cost 255. repairs 210. today. yesterday customer call d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2006, Service Direct set out with a mission to help service businesses grow through high-quality inbound phone call lead generation. From a small team with a big vision, we've grown to support thousands of service providers and hundreds of quality call partners, facilitating millions of consumer-initiated service calls across North America. Our focus is on creating meaningful connections. Service businesses receive exclusive, cost-effective leads that drive growth, while qualified affiliates maximize earnings through our industry leading Affiliate Program. This thriving marketplace not only supports service businesses and qualified affiliates, but also benefits homeowners by connecting them with local service providers eager to assist. At Service Direct, every call is an opportunity for growth, success, and help.
Contactgegevens
4413 Pack Saddle Pass, 78745, Austin, Verenigde Staten
- sales@servicedirect.com
- servicedirect.com
3,8
Goed
174 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Less jobs received in covered area.
7 juni 2025
Antwoord van Service Direct
Thank you for your feedback. We understand your concern about receiving fewer leads in your covered area. Since you've recently reactivated your account, it's possible that your current service area or Cost Per Lead (CPL) settings are limiting your visibility.
We’d love the opportunity to help you optimize your account and give you the tools needed to increase your lead volume. Please don’t hesitate to reach out to our support team—we're here to make sure you get the most out of the platform!
—The Service Direct Team
We are turning off Service Direct.
We are turning off Service Direct.
We have been with them for several years now and it has gotten worse and worse!
The quality of Leads are extremely poor and I am being charged for these leads no matter how much I dispute them.
This feels like a waste of my time and money
12 juni 2025
Review zonder uitnodiging
Antwoord van Service Direct
We're truly sorry to hear about your recent experience—this is absolutely not the standard we strive for. We understand how frustrating it can be to feel like you're not getting quality leads, especially after years of partnership.
We’d really appreciate the chance to turn this around. Our support team is here to help you review your account setup, dispute process, and lead targeting to improve both lead quality and overall value. Please don’t hesitate to reach out—we're committed to making things right and helping you get better results.
—The Service Direct Team
Honestly I'm about to cancel with…
Honestly I'm about to cancel with service direct I've not been here very long and the lead quality is absolutely poor , there is no screening or vetting .... My very first lead was a guy who was broke just wasting time , the second lead was yesterday and she refused a free estimate yet I'll be charged for that ...
So not happy ... It seems the contractor is vetted more then the customers calling in ...
1 juni 2025
Antwoord van Service Direct
We’re sorry to hear this and appreciate your feedback. That’s not the experience we aim to deliver. Our Support team is ready to review these Leads with you—please reach out at support@servicedirect.com so we can help make it right.
— The Service Direct Team
I don’t know how they manage to do it
I don’t know how they manage to do it, but when you do get leads they are the absolute WORST customers. One didn’t have the money to pay me, that we stated on the phone.
The other was the most unprofessional, disrespectful customer that I felt very uncomfortable around.
22 mei 2025
Antwoord van Service Direct
We’re really sorry to hear about your experience. Please reach out to our support team so we can look into this and help resolve the issue.
– The Service Direct Team
Terrible Customer Service
Terrible Customer Service. I scheduled an on boarding call and They somehow got the wrong number to call me. I noticed before they called that it was the wrong number and I emailed both email addresses I had for them warning them that it was the wrong number and they made no attempt to respond to me. They rescheduled the call and two days later attempted to call me again and still didn't call the right number. Wasted my time.
29 mei 2025
Review zonder uitnodiging
Antwoord van Service Direct
We're thrilled to hear that—thank you for the kind words and welcome back!
– The Service Direct Team
Terrible leads
18 mei 2025
Antwoord van Service Direct
Sorry to hear that! Please reach out to our support team—we're here to help make things right.
– The Service Direct Team
The calls I'm getting is not screened…
The calls I'm getting is not screened and yet I'm being charged for them like they are.
22 mei 2025
Antwoord van Service Direct
Thanks for your feedback. Our calls come from real consumers actively searching for services, but we’re always happy to review any quality concerns. Just reach out to our support team—we’re here to help!
– The Service Direct Team
100% of leads are bad
100% of leads are bad, made promises that my leads would get better but still 100% of leads were bad. Charged me for a customer who hung up the phone. Takes more time to manage the bad leads when those resources could have been used elsewhere. I did not get any leads at the beginning and they pushed me to increase my lead cost above $151.00. I refused then I started to get bad leads. Don’t waste your time.
22 mei 2025
Review zonder uitnodiging
Antwoord van Service Direct
Thanks for sharing your experience. We’re sorry to hear it’s been frustrating. Our goal is to deliver real-time Leads from consumers actively looking for services, and we take concerns about Lead Quality seriously. If you haven’t already, please reach out to our support team—we’d appreciate the chance to review your account and see how we can make things right.
– The Service Direct Team
I don’t take any call for now
11 mei 2025
Antwoord van Service Direct
Thanks for your feedback. If there's anything specific we can assist with, feel free to reach out to Support. We are happy to help!
Best,
The Service Direct Team
The onboarding went well and the end I…
The onboarding went well and the end I felt like I understood the process.After we went live, I received a lead the next day and I am currently working with the customer with the plans . After that received 2 leads of which one is moving forward and 1 did not. I am satisfied that the leads are good quality.
8 mei 2025
Antwoord van Service Direct
Thanks for the great feedback! We're glad onboarding was smooth and you're seeing quality leads—wishing you continued success!
– The Service Direct Team
Antwoord van Service Direct
Thanks for your feedback. We understand your concern and recommend reaching out to our support team—we’d be happy to explore ways to help increase your Lead potential!
– The Service Direct Team
Service Direct is such a rip off even…
Service Direct is such a rip off even if it’s not a valid lead they will try to justify how it’s still a ballot lead and then charge you and charge you and charge you again and again I have spent without my knowledge because in one weekend they charge my card over $2000 For leads that were not valid and then they wouldn’t give me a refund
12 mei 2025
Review zonder uitnodiging
Antwoord van Service Direct
We’re sorry to hear about your experience. We understand your frustration and can see that any remaining credits were refunded back to your card. If there’s anything more we can do, we’re here to help.
Best,
The Service Direct Team
Needs filters for job criteria
10 mei 2025
Antwoord van Service Direct
Thanks for your feedback! We agree—filters for service offerings would be a great improvement. We've passed this along to our product team for consideration.
Best,
The Service Direct Team
Antwoord van Service Direct
Thanks for the kind words! We're glad you found our service easy and user-friendly.
Best,
The Service Direct Team
Great ROI!
Service Direct has been very helpful. Our campaigns with them have generated several profitable jobs. Whenever I have a question they are very responsive and competent. I am grateful to be working with them because they have helped our company help others.
5 mei 2025
Antwoord van Service Direct
Thanks so much for the great review! We're glad to hear you're seeing strong ROI and that our team has been helpful and responsive. We appreciate your partnership and look forward to your continued success!
Best,
The Service Direct Team
Very subpar on quality of leads so far…
Very subpar on quality of leads so far but only a week
3 mei 2025
Antwoord van Service Direct
Thanks for your feedback. If you have any concerns about your Leads or account, please reach out to our support team—we’re happy to help and work through any questions with you.
Best,
The Service Direct Team
charge me for a scammer call
1 mei 2025
Antwoord van Service Direct
We’re sorry to hear about your concerns. Please reach out to our support team so we can take a closer look—our goal is never to charge for a Lead that wasn’t a serviceable opportunity.
Best,
The Service Direct Team
All claims made by them are true
All claims made by them are true, there a great marketing company an without them my business wouldn't be as well off as we are if it wasn't for them. If your company needs more leads that turn into jobs than give service direct a try. You won't regret it I promise.
10 april 2025
Antwoord van Service Direct
Tyler, thank you for the glowing review. Here's to helping you grow your business in the years to come!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.