Settio Property Experience Ltd Reviews 

First time using Settio and I must say so far it’s been disappointing.

I picked up keys to my new apartment with Settio last Friday. When I got the apartment with the staff member to be “welcomed”, I was advised the property had been professionally cleaned. This was clearly not the case, the living room carpet was dirty, skirting boards and window sills were marked, the living room carpet was rising on the edges, and the walls were dirty and had marks over them. Both bedroom carpets have stains on them, the bathroom floor was dusty, and the walls in the hallway also have marks - I would of expected a thorough clean throughout the apartment and scratches / marks on the wall to of been covered by paint before “welcoming” a new resident.

I was advised that day that that my property manager would be in touch along with an apartment inventory list being sent. I had received nothing up until today so chased up why this was the case, and found out they had emailed the incorrect email address, even though when contacting me to pay my deposit and move in monies they then had the correct email. When I contacted them to enquire what was happening, rather than the staff member being apologetic, they just made excuses and blamed it on multiple systems being used their end, with no apology given for the mix up from them.

I am tied into an 18 month tenancy with this letting agent so I really hope things pick up, but so far, I am really not impressed.

Holly at Settio has recently been allocated as our property manager and even in the short amount of time we have been in our tenancy, she has gone above and beyond for us and answered our queries in a great timeframe.

Giovanna Saunders has been very professional and provided me timely updates regarding off-boarding of my previous tenant and on-boarding my new tenants. The experience has been seamless. Thanks!
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Amazing experience with Settio, particularly Liam, who has been assisting us with our apartment search over the past few weeks.
We’ve dealt with a number of agents, but none have been as thorough, knowledgeable, and genuinely consultative as Liam. From the outset, he really took the time to listen and understand our requirements, recommending properties that truly aligned with what we were looking for.
His knowledge of Manchester city centre buildings is exceptional, and he has a real talent for matching lifestyle and budget to the right place. He wasn’t just responding to messages or organising viewings—he acted more like a trusted advisor throughout the process.
What really stood out was his enthusiasm, patience, and professionalism. Even in a market where demand is high and agents are often primarily representing landlords, Liam clearly takes pride in looking after everyone involved. It’s obvious he builds strong relationships with both tenants and landlords, and I’ve no doubt this results in plenty of repeat business and happy clients all round.

If I’m ever looking for a lettings agent in Manchester again—whether as a tenant or a landlord—I’ll be going straight to Settio.

I’m very pleased with the services provided by Settio. As a non-resident landlord, I was assigned an excellent property manager, Holy. She is professional, responsive, and reliable—efficiently handling tenant matters, maintenance, and inspections. Holy’s clear communication and proactive approach make it easy to manage my investment from distance. Highly recommended.

Holly Keeney has been such a great help with everything recently. She always answers emails quickly and is always helpful!

I was assisted by Holly Keeney from the Manchester office and was thoroughly happy with her professionalism and clarity. Holly ensured that all steps regarding the tenancy were clear and provided assurance along the way. The process was smooth too which was even better. I would highly recommend using Settio and specifically working with Holly!

Joshua has been an excellent help, going over and above expectations to assist with my rental unit. He is responsive and his support is to the point.

Quick and smooth process for new tenant move-in. Detail and helpful support as always.

would like to commend Alessia for her support in sorting out the financial matters and responding to the queries raised by the accountant for the income tax filing. She was very clear in her explanations, responsive, and ensured that all the issues were properly clarified. Her support greatly helped to resolve the matter smoothly and efficiently.

I've been very imporessed with every aspect of the service offered. Timely and clear communication, professional in every respect.
So far my experience is from onboarding me as a landlord, search for a tenant and the start of the tenancy. No complaints and looking forward to a long and fruitful relationship.

The whole experience has been very smooth and fast; from completion to furniture purchase and securing tenants. Impressed with the excellent services provided by Jerry, Sophie, Matt and Robin!

Our property manager Danny Pope has been so helpful and fast to any queries or issues we’ve had in our first month renting with Settio.

Holly has been our unit property manager since 2023. She has been a fantastic manager, she has kept us updated all our tenants needs with good communications and resolved all issues promptly. We get very detailed midterm unit inspection and this helps to maintain the unit in a pristine condition as possible. A shout out to Holly for that. Thanks Holly!!

My experience with Settio has been truly exceptional. Their response time is impressive and they just take care of everything and I don't have to worry about anything. My account manager is Jacob Oram‑Pilcher and he is doing an amazing job.

Smooth and efficient onboarding of new tenant for our property. Thanks to Ms Georgina Routh and her team.

Holly Keeney followed up with my mid-term inspection and everything went well. Thank you for the service

I’ve had a great experience with Settio from the very beginning. The whole process — from viewing the apartment to moving in — was smooth, well-organised, and clearly communicated.

Leo was fantastic during the viewing and move-in process. He was friendly, professional, and very helpful in making everything feel easy and stress-free. Since moving in, Holly has been an excellent property manager — always responsive, supportive, and quick to help whenever needed.

It’s really reassuring to have such a professional and approachable team managing the property. Thank you, to the Settio team, specially Leo and Holly, for your continued support!

The property inspection was inadequate. On the very first day of moving into the apartment, at least three problems were discovered but they were not included in the move-in inspection report. When I was collecting the apartment keys, the agent informed me that there was no mail-box key, which meant that every time I needed to check my mails, I had to go to the concierge for help. The bed legs in the bedroom were broken, the electric windows in the bedroom couldn't be opened or closed, there were mold spots in the bathroom, and I reported these problems to Settio. However, no one ever replied. They were extremely irresponsible. The worst was the kitchen sink. Every night, a foul smell would seep out from it and fill the entire living room. This wasn't caused by kitchen garbage because I hardly used it. This smell made me vomit and I couldn't live in the living room. Even when there were such problems that seriously affected my daily life, Settio still did nothing.