SGT Auto Transport Reviews 

From beginning to end they made it super easy! Honestly the best price around as well.

They stuck to the time schedule and the price.
Would recommend to anyone.

I gave used SGT several times and every time the experience is great. Highly recommend them if you are considering transporting your vehicle.

Car arrived a day after I was told it would when I booked, but otherwise the experience was great! Just give yourself some wiggle room

Thanks. Quick pickup and delivery. Way better than using uship.

I’m very glad I chose SGT Auto Transport to ship my car cross country. At the beginning of the summer I had another company ship my car from L.A. to Atlanta. That experience left me very dissatisfied and skeptical of these transport companies. I gave SGT my business to ship my car back to L.A. and was extremely pleased with their level of service. From the communications, pickup/drop-off date reliability and price….everything was very professional. I’d recommend their services to anyone and will absolutely use them in the future if needed.

They need to include negative stars as an option. This company is a sham and a scam. I held a reservation with a signed contract for months. I agreed to pay extra to guarantee a specific pickup day. The day came; at 3 p.m., I got a text from who knows, saying they have options for me. I started getting phone calls from a random number that wasn't associated with SGT. I called the number, it answered saying "you've reached the approval department". Then it gave a line that said it was SGT. I waited on the line for 20 mins. Only after I had called 4 times previously and got put in a hold queue with a promised callback. When something answered, the something was using a voice changaer/voice disguise/voice modulator. I asked it when my car was scheduled for pickup. It put me on hold, then came back and said the car could be picked up for $2,100. This was not the price that was agreed on in the signed contract. It wanted me to approve. I said no; it said that that was my only option. SCAM? I think so. I called every number associated with SGT, only to be put on voicemail with a recording that said: "If you would like VIP service to get a dedicated team to call you and text you, please sign up for an additional $79"!!!! What the heck? So now you have to pay for communications? And everything communication directed me to their live chatbot. The chatbot had no answer and said it would connect me with a live agent, but when the agent came on, it asked for your full name, email, and contract number, and there was no window where you could enter the information. Do not use this service. I've used them two times before, and although the communication was frustrating and the day of the car pickup was laced with frustration, not knowing, and very little communication, at least the car was finally picked up on the day contracted for and for the price agreed upon. STAY VERY FAR AWAY FROM THIS COMPANY

My experience with SGT Auto Transport was unnecessarily frustrating from beginning to end.

One of my biggest concerns was the misleading information surrounding the payment method. When you are trusting a company to transport your vehicles, pricing and payment expectations should be communicated clearly and accurately upfront not become a source of confusion later in the process.

The communication was equally disappointing. Responses were inconsistent and unreliable, making an already stressful process even more difficult.

I ultimately decided to cancel the transportation of both of my vehicles because I no longer felt confident moving forward with the company.

Shipping a vehicle especially when coordinating a major move requires trust, transparency, and dependable communication. Unfortunately, my experience provided none of those things.

Based on my experience, I would not recommend SGT Auto Transport to anyone who is serious about reliably transporting their vehicle. There are too many moving pieces involved in vehicle transportation to work with a company that leaves you questioning the process.

I hope the company improves its transparency regarding payments and, most importantly, how it communicates with customers.

Excellent Service and Professional Execution. On time delivery and they kept us updated along the entire process.

Extremely Disappointing Experience. I Would Not Recommend Them

I got a quote from this company to transport my car from New Jersey to Florida. However, they are brokers, not the current transportation company, and they contracted with another company called Eurowise Autoworkz, based in Queens, NY.
Unfortunately, this was an extremely disappointing experience. There was zero communication from the transportation company, and they completely failed to meet the agreed delivery timeframe. I’m not talking about a delay of two or three days my vehicles remained in New Jersey for almost two weeks after pickup without even leaving the area.
By that point, I had already moved to Florida and had to take a flight back to New Jersey to pick up my vehicles myself, because I was concerned that the situation could have continued for weeks.
To make matters worse, my vehicles were left parked on the street, unprotected and exposed to potential theft or damage.
What was most frustrating was that this company never took responsibility for the situation. Their response was essentially that they were only the broker and that they were not the company actually transporting the vehicles. However, they are the company I hired and paid to arrange the transportation, so I expected them to take responsibility for the company they chose to work with.
Overall, this was a terrible experience. Extremely poor communication, failure to meet the agreed timeframe, and a complete lack of accountability. I would not recommend this company for vehicle transportation. For me, this is a 0/10 experience.

The delivery service was smooth from start to finish with good communication and updates all for a reasonable price. My wife's car was brought across country from North Carolina to California and arrived with no issues.

In my experience, this company seems more interested in collecting cancellation fees than transporting vehicles.

SGT gave me a written quote of $1,419 to transport my vehicle. On the scheduled pickup date, they tried to raise the price to approximately $2,000. When I declined the $581 increase and canceled because they would not honor the original quote, they charged me a $199 cancellation fee—even though my vehicle was never transported.

After I disputed the charge using the language in their own contract, they offered to return the exact $199 through what they called a “Good Faith Resolution Agreement.” However, the agreement described the refund as voluntary “courtesy compensation,” required me to accept it as my sole remedy, and included language about possible legal action and attorney fees.

During our phone conversation, I was also told they wanted to confirm my negative reviews were deleted before moving forward with the refund. When I requested reasonable changes to the agreement—including making it effective only after the refund cleared and preserving my right to share my truthful experience—they refused to modify it.

They then emailed me stating that their agreement was “standard,” that it could not be modified, that they had fulfilled their obligations, and that they were not acknowledging any wrongdoing or obligation to refund the money.

So they maintain that the cancellation fee was valid, but at the same time they are willing to return the exact $199 only if I accept their resolution terms. In my opinion, that says a lot about how they handled this situation.

I may lose $199, but I am not willing to delete an honest review just to get my own money returned. Hopefully, potential customers read this before booking. The loss of trust and future business from customers who see how this was handled could ultimately cost the company much more than the $199 they refused to return without conditions.

Be extremely careful with their low initial quotes. In my case, the written price increased from $1,419 to approximately $2,000 at pickup. When I declined the higher price, I was charged $199 for canceling, no transportation service was provided, and getting that fee returned came with additional conditions. I would not recommend this company based on my experience.
8/25/26
I still think they are the worst transport company, I already got my car safe from another company and saved $600. I still lost $200 with SGT Auto transport

This company was completely unreliable. They hiked up my price almost $400 after confirmation and have the worst customer service and response time imaginable. stay far far far away

Great job!

Easy to do business with.

Great communication.

Great assigned carrier.

Great rates.

Thank you SGT!

FIRST OF ALL I FILLED OUT ALL THE INFORMATION SEVERAL DAYS AGO AND THEN HEARD NOTHING ZIP!!!! FOR 3 DAYS BUT THEY SURE CHARGED MY CARD FOR 200 BUCKS WHEN NOTHING IN THE WAY OF SERVICE OR CONFORMATION EVER WAS RECEIVED. THEN AFTER 3 DAYS OF NOTHING I WANT TO CANCEL BECAUSE SGT DOES NOT ANSWER THE PHONE 24/7--THEY CLAIM TOO!!!! AND AI HAS YOU LOCKED OUT OF CANCELLING. AI DOES NOT RECOGNIZE THE WORD CANCEL SO CONSUMERS GET SCAMMED OUT OF MONEY BECAUSE THE WEB SITE IS DESIGNED----TO LOCK YOU IN TO BAD SERVICE, NO SERVICE AND JUST PLAIN SCAMMING PEOPLE OUT OF THEIR MONEY BY CLEVERLY WRITTEN FINE PRINT DESIGNED, NEVER TO HELP THE CONSUMER. CONSUMERS BE AWARE OF THE PRACTICE BY . I HAVE TRACKING NUMBERS AND ORIGINAL BOOKING NUMBER AS PROOF. REFERENCE NUMBERS UE37XE9 TRACKING NUMBER 121773396846 SGT IS LYING IN THEIR RESPONSE BY THEIR SAYING THEY WERE THERE FOR THE CUSTOMER AND THAT IS ABSOLUTELY FALSE. ALSO THEY ARE SAYING THERE IS AND WAS NO ORDER OR BOOKING WHEN I HAVE WASTED HOUR BEING JACKED AROUND BY THESE CLOWNS AND FURTHER I HAVE AND PROVIDED BOTH ID TRACKING NUMBERS TO SHOW A CONTRACT TO SHIP WAS INTENDED AND SLICK SGT GOT CAUGHT SCAMMING A CUSTOMER WITH THEIR SO CALLED ATTITUDE OF WE PUT THE CONSUMER AT #1 WHEN THAT IS ABSOLUTELY FALSE. THE MORAL OF THE STORY IS SGT DIDNT ANSWER THE PHONE DIDNT REPLY TO THE LIVE CHAT THEY HAD A GLITCH AND LOST THE INFO----O WE HAVE NO RECORD YEA RIGHT YOU GOT CAUGHT RIPPING THE CONSUMER AND I'M BEING PENALIZED FOR CANCELLING. LET AMERICA BE AWARE THIS COMPANY SGT IS A BAD SEED FOR THE INDUSTRY AND I'M MAKING IT KNOWN. I HAVE THE EMAILS SHOWING I'M A LEGITIMATE CONSUMER WITH CORRECT ID'S PAYBACK TO ME IS HITTING MY CARD FOR 200 BUCKS. IF SGT WANTS A COURT CASE WITH TESTIMONY UNDER OATH BRING IT ON, I HAVE LOTS OF TIME. THIS A BIG COMPANY TRYING TO BULLY AND DISCREDIT A HONEST CONSUMER WITH A LEGITIMATE CLAIM AND I'M NOT GIVING UP. SGT GOT CAUGHT AND NOW WILL TRY TO DISCREDIT MY HONEST AND FACTUAL COMPLAINT AND EXPERIENCE.

8 14 2026 SGT KEEPS SENDING ME REPLIES ABOUT THEIR SO CALLED, WE ARE HONEST AND YOU CAN CANCEL ANYTIME AND THAT IS SIMPLY NOT TRUE!!!!!!!!!! 110% FALSE IF SGT is writing they are lying. i am being flagged for true, factual, honest comments about a dishonest crooked company and i deserve a phone call to state my case and i can prove they flat out lie. SGT says you can cancel ary time , the way they talk...a click of the red box and thats just flat out not true. their AI is designed with not wording of the word cancel and Trust Pilot needs to grow a pair and get the correct facts from the victim Phillip Shipp of a dishonest customer experience. Trust Pilot needs to man up and get the facts straight. Where are my rights? Are their any Men left in the world to get the facts straight? afraid not.

I selected SGT Auto Transport based on the price quote I was given for transporting my vehicle.

After placing the order, I was informed that the transportation cost would be significantly higher than the original quote. Because the new price was not acceptable, I canceled the order.

My vehicle was never transported. Despite receiving no transportation services, I was charged $199 cancellation fee. The dispute later escalated to a collection agency, requiring a lot of emails, documentation, and correspondence to resolve.

The collection agency eventually returned the account to SGT. To finally close the matter, I paid the $199 cancellation fee directly to SGT. The company agreed to waive an additional $200 collection-related fee and consider the account paid in full.
My concern is simple: I paid $199 even though my vehicle was never shipped and no transportation service was ever provided.

My advice to future customers: read the cancellation policy before placing an order, save every email, take screenshots, and document all communications. If the quoted price changes, insist on receiving the revised quote in writing by email before making any decision. Written documentation may become critical if a dispute later arises regarding cancellation rights, fees, or contract terms.

Based on my experience, I would not use this company again

Update 1 (08/13/26)

Thank you for your response. I understand SGT’s position that the $199 cancellation fee was assessed under the terms of the contract. However, my review reflects my actual experience as a customer

A key fact remains that after I accepted the quoted transportation price and placed the order, I was informed that the transportation cost would be significantly higher than originally quoted. Under the terms of the agreement, if the price changes, the customer has the right to decline the revised price and cancel the order.

I exercised that right because I did not agree to the increased transportation cost. My vehicle was never transported, yet I ultimately paid $199 to resolve the matter after a lengthy dispute and collection process.

Readers can review the contract and draw their own conclusions. My purpose in posting this review is not to dispute SGT’s interpretation of the contract, but to share my experience and to encourage customers to carefully review the cancellation provisions, save all communications, and request written confirmation of any price changes before making a decision.

I stand by my review as an accurate account of my experience.

Update 2 (08/14/26)

After my review was posted, I was contacted by an SGT Auto Transport representative.

The SGT representative sent me a "Good Faith Resolution Agreement" offering a $199 refund related to this matter.

During a telephone conversation, the SGT representative stated that removal of my negative reviews was required before the refund would be issued. However, the written agreement provided to me does not contain any requirement to remove, modify, or delete reviews.

To avoid any misunderstanding, I requested that SGT provide in writing all steps required on my part to receive the refund. I specifically asked that any such requirements be confirmed by email.

SGT did not provide those instructions in writing. Instead, I was informed that those requirements would not be put in writing.

As of today, I have not received written confirmation identifying the specific actions SGT requires in order for the proposed refund to be processed.

This update reflects my personal experience and understanding of the communications I have had with SGT Auto Transport.

Update 3 (08/14/26)

I respectfully disagree with several statements in your reply.

First, my vehicle was never transported. The reason was that I was informed that the transportation cost would be significantly higher than the original quoted price.

Second, after this review was posted, SGT contacted me and provided a Good Faith Resolution Agreement offering a $199 refund. During a subsequent telephone conversation, I was informed that removal of my negative reviews was required before the refund would be issued.

Because I wanted to avoid any misunderstanding, I specifically requested written confirmation of all actions required on my part to receive the proposed refund. I asked that any such requirements be provided by email.
No written clarification was provided. Instead, I was informed that those requirements would not be put in writing.

Finally, the documents provided to me contain provisions addressing cancelation and refunds in circumstances involving an increase to the quoted transportation cost.

My review reflects my personal experience and is supported by the communications and documents in my possession

These guys were great! I found them online and did minimal research prior to booking them, they communicated and executed so well that they will now be my only carrier looking forward.

SGT Auto Transport was a lifesaver for us. After another transport company completely flaked on our scheduled pickup—and with a strict relocation deadline—I reached out to SGT early that morning. They immediately got us booked and had a driver ready to pick up our vehicle the very next day for transport from Oregon to Arizona.

Sergy was outstanding from start to finish. He stayed in communication the entire time, was professional, and kept me updated on timing and any minor delays. The level of reliability and responsiveness made a stressful situation so much easier.

We will definitely use SGT Auto Transport again in the future.

The communication with the dispatcher and driver were impeccable. I really appreciate them both going the extra mile to make sure my vehicle was delivered in a timely manner and delivered literally right at my doorstep. Very good professional.

⭐☆☆☆☆ 1-Star Review
I had a terrible experience with SGT Auto Transport. They charged $199.00 from my account even though we canceled the transport before any work was performed. No vehicle was transported, no services were completed, yet they still took my money.
This is a very poor business practice and has completely destroyed my trust in this company. I expect businesses to operate with honesty and integrity, and this experience was the exact opposite.
I will be filing a complaint with the Consumer Financial Protection Bureau (CFPB) and pursuing every available avenue to recover my money. I would strongly encourage anyone considering SGT Auto Transport to be extremely cautious and make sure they fully understand the company's billing and cancellation policies before providing any payment information.