Excellent purchase arrived really fast Although I would appreciete a detailed guide on how to install, I was stil lable to manage it flawlessly.
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Lees wat reviewers zeggen
PID kit for Gaggia Classic Pro Evo is Fab. Don't underestimate how long this will take, read through the guides and watch youtube tutorials before attempting. Slow & steady wins the race - your coffee... Toon meer
Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpric... Toon meer
Bedrijf heeft geantwoord
My heavily modded Gaggia was is need of some TLC. Everything I needed was available and delivered very promptly and the transformation is amazing: New brass boiler - more temperature stability... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Due to the bizarre, restrictive and somewhat bullying approach adopted by TrustPilot in trying to force us to pay them thousands of dollars a year in order to simply display a link to this page on our website, as well as a summary of our review score - we have decided to NOT continue embracing or using this platform. Google Reviews and our our website reviews can be used instead. Shades of Coffee is a web based retail company selling niche products and solutions to home baristas and coffee enthusiasts globally. It's a small family business, based in Swindon, Wiltshire - in the United Kingdom and we specialise in the Gaggia Classic. We love to provide innovative products for the Gaggia Classic, and many of the products that we offer are unique to Shades of Coffee. Due to our very good and very specialist knowledge of our products and the Gaggia Classic machine that we specialise in, we mainly sell directly to customers globally - so that we can properly advise and support them throughout their coffee journey with a Classic.
Contactgegevens
10 Kelly Gardens, SN25 4YH, Swindon, Verenigd Koninkrijk
- +447545151617
- info@shadesofcoffee.co.uk
- shadesofcoffee.co.uk
4,8
Uitstekend
454 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very nice guys
Very nice guys, helpful, respond quickly and generally quite pleasant to interact with. Most items are perhaps a bit overpriced but definitely make the Gaggia a much better machine. Avoid the overpriced and silly Water Level Float and Digital Milk Thermometer. Also, because GB is better than everyone else, be prepared to pay the brutal VAT for those not living there. If you're going to order from them I'd advise waiting and getting all your items in one order to avoid extra fees
18 oktober 2023
Review zonder uitnodiging
Antwoord van Shades of Coffee
Thanks for the review Michael - we use the float with our slim drip trays all the time (they don't work with standard drip trays) and many customers tell us that they love them and tell us to include them with every tray! Similarly we find the digital milk thermometer great, mainly as it beeps when you're at temperature but it's also very accurate and responsive.
Nice products, nice people!
Everything went really well! When I had problems, they helped me!
11 mei 2024
Antwoord van Shades of Coffee
We always try! Thanks for the great review Sergiu
Easy to use website
Easy to use website, ordering was simple and the parts arrived quickly
13 mei 2024
Antwoord van Shades of Coffee
Many thanks - we aim to do everything as quickly and efficiently as possible; but if you ever spot areas where we could improve then we're eager to hear more!
They were great
They were great, i needed some extra but due to my machine being modded and they were super getting them to me!! Love shades of coffee!!
11 april 2024
Antwoord van Shades of Coffee
and we love you too Beejesh! Thanks.
Pressure Gauge Kit
Ordered the Pressure Gauge Kit from Shades of Coffee. Kit shipped from UK to Canada using the postal system in 7 days from initial order. Kit worked well, and installed without any problems. Although you need small hands to work in the confined space of the Gaggia Classic machine.
10 april 2024
Antwoord van Shades of Coffee
Thanks Vince - enjoy your coffee!
Antwoord van Shades of Coffee
Perfect review too - thanks!
Antwoord van Shades of Coffee
Thanks Sean - see you soon!
Very good communication and packaging
12 maart 2024
Antwoord van Shades of Coffee
Many thanks for your kind review Pierre, we aim for 5* service - and usually achieve it!
timely shipping and clarity throughout…
timely shipping and clarity throughout the process
9 februari 2024
Antwoord van Shades of Coffee
Huge thanks - we're glad you enjoyed shopping with us.
Very good shopping experience
Very good shopping experience. Prompt, pleasant, and efficient reply when I wanted to change my order. Good quality items, exactly as described. Shipped to NZ (untracked) in just under 2 weeks. Thanks!
9 februari 2024
Antwoord van Shades of Coffee
It's great to see NZ shipping is pretty quick again now. Thanks for your kind 5* review Claire - and we hope you're enjoying your Classic and your coffee!
The products are amazing
The products are amazing, I ordered 2 portafilters and a Steam Wand Knob and thei look exceptionally. They came very well packeged as to preserve their shine.
The order was quickly ahipped, arrived very fast and in very good condition.
I am very pleased. I will definitely order more Gaggia parts in the future.
11 januari 2024
Antwoord van Shades of Coffee
Huge thanks Daniel
Issue with product… don’t care
I am really disappointed in the lack of communication from Shades of coffee. I purchased a seal kit and a shower head for my Gaggia classic. I have purchased these from elsewhere before and never had an issue, however the group gasket from this kit would not fit. I have emailed 4 times about this issue and still no answer. I have since purchased exactly the same seal from another supplier and it fits perfectly. I feel like they know it’s an issue and are ignoring me! Just disappointing as I’ve tried to support what I perceive as a small UK business only to get treated worse than I would by large corporate Amazon!
24 januari 2024
Review zonder uitnodiging
Antwoord van Shades of Coffee
Hi Dave - this is deeply concerning; as we’ve sent you two replies to your two emails that you’ve sent us. Both were within a few minutes of your initial email (one on Friday 26th and the other on Monday 29th). The second one referring to the first reply, and simply saying “We replied to your query on Friday - did you not see this?”. So we can only assume that either they’re going to a different email addesss to the one you’re checking or they’re ending up in your junk / spam folder… but please check. Concerning the group gaskets - there’s absolutely no issue with any of the Gaggia group gaskets that we sell, but there can be issues in getting them to fully seat within the group - and this is the information that we sent to you in our email replies. Hopefully this helps. If you can’t find any of our email replies then please reach out to us on our webchat and we’ll gladly send you copies of them and give you the full response interactively there.
Excellent experience
Fast delivery, quality products, well identified items. Highly recommended !
12 januari 2024
Antwoord van Shades of Coffee
Thanks - we really appreciate you taking the time to drop a review on here.
Very bad pre sales support
Very bad pre sales support.
I asked something on the chat just before buying.
After 2 hours my question was still unanswered.
If you cannot respond please remove the chat box.
And of course i did not make the purchase (89€).
Thanks
1 februari 2024
Review zonder uitnodiging
Antwoord van Shades of Coffee
I’m sorry you perceived our pre-sales support to be poor. Having reviewed the logs from our chat system I can see that our agent was sending replies back to you though you didn’t seem to be receiving them; possibly due to network issues (as you are in Greece and we are in the U.K. then this is always possible); hence the system then sends the messages as email / so you will probably find that you have the responses as emails now.
Supper happy customer
I was so suprised to receive the parts I ordered for my Gaggia classic so quickly. This is the second time i got some parts from Shades Coffee. Both occasions I had excellent service from the.
Sometimes it takes longer time to get things from Australian suppliers.
In short, I am super happy with Shades Coffee
29 januari 2024
Review zonder uitnodiging
Antwoord van Shades of Coffee
and we're super happy with your review - many thanks!
Another happy customer
I ordered multiple items for my Gaggia Classic Pro and could not be happier with my purchase. The process was smooth and the products were exactly what I ordered.
11 december 2023
Antwoord van Shades of Coffee
Super review - thanks Jayson!
Great shop
Incredibly quick delivery, great range of products! Product looks and feels great.
I got the bottomless portafilter - fits perfectly into the machine and matches the existing handle. Will probably be using them going forwards to upgrade my coffee machine.
12 december 2023
Antwoord van Shades of Coffee
Incredible review - thanks very much
Extremely good pre sale communication…
Extremely good pre sale communication also great help when I needed it during install.
Excellent customer service
12 december 2023
Antwoord van Shades of Coffee
Our support team are the best - or at least we think so, and so do many of our customers!
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