SheffLOCK Reviews 

Disappointing experience with Shefflock today. They hve fitted locks for us before and been happy with them but needed an emergency locksmith today and no number to call apart from getting a robot answr machine with automated questions saying the office is closed and the admin team will respond but no suggestion of it it will be today or next week!! I feel we are left hanging not knowing what is happening!! Will have to use someone else.

Arrived home to find I had been burgled, contacted Shefflock mid afternoon and they had someone with me that evening. Anthony was really helpful with replacing the locks and with additional advice on improving other aspects of home security. Wonderful service when you are at a very low point!

Had my glass replaced by Blakey he did a great job clean and tidy definitely use again

Can't thank Neil enough. Come and secured my french doors. While waiting for parts. And Come back and did a Brilliant job. And good customer service. Highly recommend. Would definitely use again.

My experience with Shefflock was unfortunately very disappointing, due to poor customer service, a lack of communication and ultimately being left out of pocket.

I ordered a keyed-to-code Ultion lock along with two spare keys from their website, choosing to collect the order in person as I live locally.
From the start, communication wasn't great: I received no notification when my order was ready and had to chase it a couple of times.
When I was eventually told it was ready, I was advised I could collect anytime during office hours. Their website stated they were open until 8pm, but when I tried to collect after work at 6pm I found the office closed. I called them and it would seem the phone is just forwarded to someone's mobile at that time and they couldn't help.

I eventually collected the order a few days later by taking an hour off work in the morning. At first glance, the order appeared correct — the lock was keyed to the code and came with the two requested keys.
However, once home I discovered my existing keys did not fit the new lock, despite displaying the same key code.
It appeared that Ultion must have slightly changed their key design to be thinner, making older keys incompatible with a new lock.

I returned to Shefflock with the issue a few days later. The staff member tested one of my original keys with the lock, acknowledged the problem, and assured me he would contact Ultion that same day to arrange a replacement. This would be posted out to me to avoid further inconvenience. He asked to keep my original key so he could test the replacement before sending it on, which I agreed to.

Unfortunately, this is where everything broke down - I never received a replacement lock, and my original key was never returned. Despite chasing multiple times over several months, I was repeatedly told someone would “look into it” but I never heard back.
Based on my keycode being registered with Ultion’s key control service and receiving no authorisation email for a new lock being made, I suspect Shefflock never even pursued the replacement with Ultion.

After three months, I gave up expecting a replacement lock to arrive and requested a refund as well as compensation/replacement for my lost key. Unsurprisingly, this too was ignored.
In the end, I had to source a lock from a competitor, who was far more professional — the entire process took just five days from ordering to fitting it.

Ultimately I regret ordering from Shefflock, and I would not be able to recommend this company.

Excellent service from Glen who fitted a window for me today. Advised on glass selection at measuring. Clean and tidy, he's a really nice, pleasant guy. Definitely recommend.

Great communication and service led us to being repeat customers. No cheap tat, but competitively priced and local. Had a delay on the visit day - this happens, but again great communication to manage our expectations. Many thanks.

Used SheffLock twice now, once following a burglary and today for additional car key fobs. Both times amazing service with friendly staff. Great value and wouldn’t hesitate to use again or recommend. Thanks again.

Rang first thing in the morning, lovely lady on the phone, locks changed and key box fitted by Blakey by 10.30 am - thank you, we are very, very grateful.
Highly Recommend!

My bi-fold doors had been jamming for ages and getting to the point where I couldn't close or lock them properly. Neil and Andy from Shefflock replaced one of the hinges and re-did the glazing (as it hadn't been fitted correctly when my builder installed them). Now they open and close perfectly. True miracle workers! I'm so pleased that they are all fixed- thanks Shefflock!

Great help and fast delivery. I wasnt confident in what I was doing and they helped me so much thanks alot

Couldn’t access garage. Neil did an excellent job, on time, quick, explained what was wrong and replaced barrel at a competitive price.

Great communication throughout from Cory to confirm what I needed - job booked in same day - new key programmed on my drive and all checked by installer Ash - brilliant service from start to finish - Would definitely recommend Sheff Lock Auto!!

Superb same day service. Sussed the problem very quickly, had to order a part but was back within two days. Mark was efficient, friendly and above all good at what he does without being cocky. Second time I gave used this company, would not hesitate to contact if needed again. Great service from all.12

Brilliant service I rang at 3:00 pm on Monday 31st and by 9:00 am Tues 1st I had my replacement key and remote. Ash was pleasan,courteous and professional.
I would highly recommend Shefflock and at very reasonable price.
Thank you.

Ash has done a great job fitting a new system onto our electric gates, extremely professional and completed the handover to us very comprehensively so we have full awareness of how to use our gates to their full potential. Thank you

Fantastic service from this company - had locks refitted after burglary - excellent service, came very quickly.

Had full security system fitted this weekend by Luke and Luke - Really professional and neat work, explained everything really well and clearly to all the family.
I would recommend this company every time!!

Just had my bay window removed and a new set of windows fitted. Looks amazing Glen advised me and replaced the windows top bloke. Big thanks to Sheff locks absolutely brilliant from start to finish. 👍🏽

I called Saturday morning having broke my patio door lock the previous evening. Blake arrived within an hour and fixed and upgraded the lock quickly. Excellent service - would recommend