Shepherds Friendly Reviews 

979
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Shepherds Friendly is a great company I’ve just opened a junior isa for my daughter. I liked that you can choose how much you deposit depending on your available income , I started my daughters with j... Toon meer

Beoordeeld met 4 van de 5 sterren

I've been a member for few years and the app and website are easy to set up It would be nice to be sent monthly newsletters to inbox about where my investment ISA is helping

Beoordeeld met 5 van de 5 sterren

We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Toon meer

Beoordeeld met 5 van de 5 sterren

Had not considered Shepherds Friendly before. Opened a stocks and shares ISA which was a very easy process. Website is easy to navigate, clear and concise. Just need to ISA to perform well!

Bedrijfsgegevens

  1. Geld en verzekeringen

Geschreven door het bedrijf

It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

979 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(979)

118 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I heard of this offer through Unison…

I heard of this offer through Unison Life. I was interested, and on phoning your organisation I had all my questions answered, and jad everything and more explained in easy to understand terms.

29 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely awful experience

Absolutely awful experience. After paying into this scheme for a few years I hit a crisis and needed to make a claim for 2 months illness.
They took months to resolve, I had to chase them constantly and the same with a complaint. You guessed it they didn't pay out!
The way this was managed was appalling customer service, regardless of the outcome.
I would not recommend them at all.
I have never made any claim against any insurance policy and when I needed it most they let me down spectacularly!

16 maart 2026
Review zonder uitnodiging
Logo Shepherds Friendly

Antwoord van Shepherds Friendly

Hello Emily,
Thank you for your review. I'm sorry to hear about your experience.

We always aim to make fair decisions for our members when it comes to making an Income Protection claim. I'd like to look into this for you, so I've sent you an email through TrustPilot asking for some more details. Please could you reply to the email with your plan number, telephone number, postcode and full name?

Or you can get in touch with our friendly Member Services team using our Help and Support form: shepherdsfriendly.co.uk/help-and-support/.

Kind regards,
Elena

Beoordeeld met 1 van de 5 sterren

I have been paying an income protection…

I have been paying an income protection plan with this company for 3 years
In good faith believing I was covered if I was off work ill. I became unwell in April but was forced to return to work after 7 weeks as I have bills and surprise surprise after a lot of added emotional upset and stress by this company they have stated and advise me today my claim is unsuccessful. They have given me so much conflicting information. The communication from them has been very poor they have almost accused me of lying such a horrible experience and a complete waste of money and my emotional time. I will be taking this whole matter to the financial ombudsman please do not waste your money I do not know how these people live with them selves and the way my claims handler spoke to me was so so demoralising

23 juni 2026
Review zonder uitnodiging
Logo Shepherds Friendly

Antwoord van Shepherds Friendly

Hello Joanne,
Thank you for your review. I'm sorry to hear about your experience.

I understand that you've spoken with our Member Services team who will be in touch.
Kind regards,
Elena

Beoordeeld met 5 van de 5 sterren

No Gimmicks Good Value

I felt the policy provided good value for money, less on offer by way of introductory value(incentive) however when you consider the level of cover and the straightforward application process I think SF are giving their customers excellent service

27 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

There a scam payed me out before…

There a scam payed me out before recievieing medical records and found something dated to an complete issue an now they are trying to ask for the payments back after mis-selling the policy and leaving me in a financial and mental absolute piss poor would not recommend these low ballers, due this it is forcing me back to work 2 months early against doctors orders

Thanks shepherd friendly assholes

21 mei 2026
Review zonder uitnodiging
Logo Shepherds Friendly

Antwoord van Shepherds Friendly

Hello Sean,
Thank you for your review. I'm sorry to hear about your experience.

When applying for a plan, it’s important that all application questions are answered accurately. We’ve been in touch to discuss this with you.

On our Help and Support page, you can find out more about what you can do next: shepherdsfriendly.co.uk/help-and-support/

Kind regards,
Elena

Beoordeeld met 5 van de 5 sterren

Very good option for inexperienced investors.

As I, personally, had just joined Quidco, and signed up to Shepherds Friendly Investment ISA through them, I did quite well financially by doing this.

Also, I've wanted to get a little bit involved in an Investment ISA for quite a long time,but, having very little experience in doing so myself, Shepherds Friendly seems a very sensible option to take up.

9 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy process

Very easy process to open a junior isa for our 3 week old! Every fee clearly laid out to give an informed financial decision which I’m sure he will appreciate when he’s 18

1 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't waste your money

Don't waste your money, policy okay up to the point you want to claim. Long term sickness. Diagnosed with heart failure. The communication was poor and slow. They brought up past medical conditions which l had never claimed for. And when trying to claim for some thing severe. They just did not want to know. Hence do not waste your money or time.

29 april 2026
Review zonder uitnodiging
Logo Shepherds Friendly

Antwoord van Shepherds Friendly

Hello Kevin,
Thank you for your review. I'm sorry to hear about your experience.

When applying for a plan, it’s important that all application questions are answered accurately. We’ve been in touch to explain the information we would have needed to progress your claim.

On our Help and Support page, you can find out more about what you can do next: shepherdsfriendly.co.uk/help-and-support/.

Kind regards,
Elena

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