Shepherds Friendly Reviews 

The people- personal touch

Having cancer is already horrendous, but the stress of dealing with this insurance company made everything immeasurably worse. I took out this policy believing that the support I’d been promised would be there when I needed it most. Instead, I felt completely disregarded and left high and dry.

All their great reviews are about how easy it is taking a policy with them. It was, but when it comes to the crunch……. THEY DON’T PAYOUT! Simple as that.

The claims process was exhausting, confusing, and emotionally draining. Despite following every instruction and submitting every document requested, my claim was still not paid. They found every loop hole possible not to pay out. At a time when I’m fighting for my health, I should not have to fight my insurer as well.

I strongly advise others to avoid this company and choose a reputable insurer that truly supports their customers in difficult moments. I deeply regret not going elsewhere, but now it’s too late. I’m dealing with cancer and facing the terrifying possibility of losing my home at the same time, without the help I expected and honestly paid for.

This has been an incredibly painful and disheartening experience, and I sincerely hope the company reflects on how its practices impact real people’s lives. They are disgraceful. Avoid, avoid, avoid!

IN RESPONSE TO YOUR REPLY……..
1. I answered all questions truthfully and honestly and declared everything when taking out the policy!
2. You haven’t been in touch to explain why you haven’t paid out!
3. You have found reasons not to payout that have nothing to do with my cancer. Causing me nothing but more stress!
4. You are NOT offering income protection. You are just taking people’s money until it’s time for them to make a claim!
5. Paying me back my monthly premiums does not constitute or demonstrate a good service. You are just conning people out of their money and then shattering lives!

SHAME ON YOU. HOW DO YOU PEOPLE SLEEP AT NIGHT?

Straightforward application process and a nice little bonus via my union.

The information provided prior to my application was excellent and the application process itself was very quick and easy. The website and app are very user friendly.

Creating the account was easy, i spoke to 2 different staff members as I went through a cashback site and your actual website was misleading. Once id opened the account i got an email to say the welcome pack was ther but it wasn’t. Long story short the person i spoke to put the pack in the post which i have received

Team is very good and friendly

Easy to open account online, following instructions No issues

It's too soon for me to provide a constructive review as I have only just opened the account. What I can say is that the process was smooth and clear.

Was easy to use and set up

Great easy sign up

Quick and easy to set up

Nice and straightforward to use plus efficient and quick in applying my bonus

Best ISA bonus I’ve seen for a long time and it was applied straight after I opened my account. The document that were sent were so easy to read and understand so I know I was making the right decision for me with opening the Investment ISA. Friendly team emailed me back with a quick response when I had a small query. Would recommend Shepards Friendly to friends and family!!

Easy to use, great experience setting up accounts for all 3 children.

Did not pay Topcashback payment after taking out a £20k stocks and shares ISA. Although I went through the process to find out why Shepherds Friendly did not pay the Topcashbback payment, after 6 months of waiting for an answer their reply was "no commission was due on this order" Yet the reason why I invested in Shepherd Friendly was for the Topcashback payment. Be aware if this is why you are investing in the company!

Great incentive through Emma’s Diary to set up an account for our baby, received the bonus really fast too. Thank you Shepherds Friendly!

Very poor junior ISA rates, 3.75% for the year. Wish I’d known this before setting them up. They made the quarterly bonus sound attractive, but in reality, just not worth it.
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In response to your reply:
To be honest, I'm not happy with the 3.75% rate, but the past 2 quarters only hit 0.5%, which as a whole means your investment managers are doing an awful job. My personal ISA has already hit a 24% return (with a different company) over a 6 month period. I realise this is an exceptional return, but if they can hit this, and your guys cant get a decent fraction of this, then there is something clearly wrong. Kids should not be penalised simply for being kids. I will be moving these ISAs away from you in the near future.