Shepherds Friendly Reviews 

979
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Shepherds Friendly is a great company I’ve just opened a junior isa for my daughter. I liked that you can choose how much you deposit depending on your available income , I started my daughters with j... Toon meer

Beoordeeld met 4 van de 5 sterren

I've been a member for few years and the app and website are easy to set up It would be nice to be sent monthly newsletters to inbox about where my investment ISA is helping

Beoordeeld met 5 van de 5 sterren

We Set up a trust fund for our son in a matter of minutes with a bank transfer each month to go into his funds. My daughter who has recently turned 18 last year had her trust fund in shepherds friend... Toon meer

Beoordeeld met 5 van de 5 sterren

Had not considered Shepherds Friendly before. Opened a stocks and shares ISA which was a very easy process. Website is easy to navigate, clear and concise. Just need to ISA to perform well!

Bedrijfsgegevens

  1. Geld en verzekeringen

Geschreven door het bedrijf

It is an incorporated society in the United Kingdom within the meaning of the Friendly Societies Act 1992.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

979 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(979)

104 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Factual straightforward

I got factual straightforward answers on my questions to your Garry. It was quick and I felt safe with regards to the holistic experience- thank you to Garry & Shepherds Friendly

26 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shepards and friendly is the only…

Shepards and friendly is the only junior savings account I’ve ever felt comfortable opening for my son, they can access when there 18; it’s easy to top up alongside direct debit

I would recommend this to anyone and when my next baby is born il be opening another account for them with Shepard’s and friends

27 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service

Lovely to get a call back the same day about an enquiry.Have invested on 3 occassions now and always been a very easy process with the best customer service on the phone to back up .Would highly recommend Sheperds Friendly above any other company.

27 augustus 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Sincere Apologies

i do sincerely apologise for the review I left yesterday frustrated as I am out of the UK and had completely forgotten it was a bank holiday. It was even worse when the voice message didn't specify that the office was closed, and that made me to keep ringing so many times and waiting forever. I was a bit worked out.

Thank you very much for your understanding and your patience and excellent customer service. Today I made a phone call and it was answered within a second.

25 augustus 2025
Review zonder uitnodiging
Logo Shepherds Friendly

Antwoord van Shepherds Friendly

Hello,
Thank you for sharing your review. I’m sorry to hear you had difficulty reaching us. Our office was closed yesterday for the Summer Bank Holiday. Unfortunately, due to a technical issue, our message letting callers know we were closed didn't play as usual.

I'd like to help you with your query. I've sent you an email through Trustpilot asking for a bit more information, so we can get in touch. Please can you reply to the email with your phone number, your plan number and postcode?

Kind regards,
Elena

Beoordeeld met 4 van de 5 sterren

Good product, poor technology

The Shares ISA account has some appealing features however, it’s not as easy to add money as other providers, e.g. having to use a debit card. Similarly, the colour scheme of the app means that you cannot see the card number when you are typing it in!

12 augustus 2025
Review zonder uitnodiging
Logo Shepherds Friendly

Antwoord van Shepherds Friendly

Hello Rachel,

Thank you for leaving a review on our Investment ISA. We’re always looking at ways to improve the experience for our members, and feedback like yours is incredibly helpful.

If you’d like to speak to our Member Services team in the meantime, they’d be happy to help: https://www.shepherdsfriendly.co.uk/help-and-support/

Kind Regards,
Lauren

Beoordeeld met 1 van de 5 sterren

Shocking

For the past two years I have been paying an amount of £35 a month in anticipation of myself going into surgery for a torn ligament, only to be told that they will now no longer pay out and will refund me my money I have paid already as I'm physically unfit to claim what I was paying in for.

Quick update for you Shepherds friendly all my information was correct at the time of signing up 2 years ago and things change each year I know at the moment I am physically not fit for work as I have had surgery I can not put any pressure in my left foot I can not walk with out the use of crutches.

Shocking service do not use

29 juli 2025
Review zonder uitnodiging
Logo Shepherds Friendly

Antwoord van Shepherds Friendly

Hello Matthew,
Thank you for your review. I'm sorry to hear about your experience.

For reasons we have explained to you, we've cancelled your plan and refunded all the payments that you had made. You should receive your refund within three to five working days.

Our Senior Claims Manager has been in touch again to explain the reasons why, but if you have any more questions, you can reach out to our Claims team.
Kind regards,
Elena

Beoordeeld met 2 van de 5 sterren

I didn’t expect to have to wait for my…

I didn’t expect to have to wait for my interest23

23 juli 2025
Review zonder uitnodiging
Logo Shepherds Friendly

Antwoord van Shepherds Friendly

Hello Henry,
Thank you for your review. We always value feedback from our members.

To process payments safely and securely, especially when they’re being made to a different account, we do require some additional information, such as proof of bank details. Once we received these, we processed your payment as quickly as possible.

If there’s anything else we can help with, please don’t hesitate to get in touch with our Member Services team using our help and support form: https://www.shepherdsfriendly.co.uk/help-and-support/.
Kind regards,
Elena

Beoordeeld met 5 van de 5 sterren

Highly recommended

This is the second Junior ISA I have taken out to save money for my two daughters. Easy to do and friendly staff a telephone call away. Highly recommended.

1 juli 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

All fine thanks

A bit of confusion with money going into my account instead of my wife's, but all sorted with a phone call. A shame that joint accounts are no longer available.

1 juli 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I have given 3 stars as I can only…

I have given 3 stars as I can only comment on the opening up of the Child’s ISA. This was a simple and smooth process.

I can’t give 5 stars as I don’t know how the customer service would be if I had an issue.

1 juli 2025
Review zonder uitnodiging

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