Shevitalityshop Reviews 

Very bad service, I notified them as soon as the buttons broke and s certain James said he will personally organise my refund which never happened. No service crap product.

I ordered my product on 8th of february. They never send it to me. I wrote and asked and got different explanations. Finally I cancelled the order at the beginning of may and asked for refund. They never refunded. So I lost my money and this company is a total scam. Don't waste your money. If you order always opt to pay AFTER you get the delivery.

Be very careful and don't trust this company, they may be a scam!
I had a confirm order on February 7, and they were very quick to charge my card, but never noticed me that they were back ordered and that there was not enough stock to deliver. Anyway, i decided to give them the benefit of the doubt, and wait until they have enough stock for shipping. last week i saw my package was finally for delivery, and it turns out, i went to track my package and it was marked as delivered when I never received the package.

At first using it was extremely painful to use and I was bruised. I persevered and each time it got easier, with little to no bruising now. The results are great, it works so well. I would recommend but be prepared for pain and bruising. As they say no pain no gain 💯

Terrible company despite saying you get a full refund that doesn’t happen. This machine is dangerous I have fibromyalgia and the suction left me bruised and couldn’t get it from my leg.
Complaining to them is like a chocolate tea pot on a radiator, telling me to return it it’s costly as needs to go to china etc weeks later still no refund and have filed a claim with shopify ordered December came January and still no refund

I’m extremely disappointed with both the product quality and the customer service from She Vitality.

The product stopped working after only two uses, which is completely unacceptable. When I contacted customer service, I was told they couldn’t replace it because more than 30 days had passed — even though I explained that I hadn’t started using it until months later. The product was clearly faulty, not worn out or misused.

A company that truly stands behind its products would show some flexibility and fairness in cases like this. Instead, I was met with rigid policies and zero accountability for selling a defective item.

Very poor experience overall. I would not recommend this brand based on their lack of support and unwillingness to resolve legitimate product issues.

It’s a scam don’t waste your money item ordered middle of December and has been “out for delivery “ according to the tracker since 7th Jan several emails sent no response

The product took a while to arrive but it did arrive and while am still in the early stages of using it so far i can say its a decent product with consistency u will definitely see results, its easy to handle and use just would increase the heat settings on it more so we can feel the warmth.

Unfortunately I didn't receive the charger in my package, however after using the device, I was really happy with the results until the device died and even after trying to charge it myself, the suction was just not the same. Fortunately, they will be replacing the device for me, so there after sales service is excellent and email follow up are great. Well done and I hope to receive my new device really soon.

I order the cellulite massager on 20 december. Delivery was stated as 26 December. It is now 4 January. 16 days since I paid and it seems the parcel has only now been despatched.

I live on a 10 month caravan park and the park closed on 2 January 2026. None of my regular neighbours are on the park and we cannot return until 1st March. I am currently living and working in a different county. WHEN/IF my purchase is ever delivered, it will just be dumped because no one remains on site to take it in.

This is sheVitality's fault. Their customer service is ATROCIOUS. They keep trying to placate me. This is their fault and I want my money back. They refuse or just blatantly ignore the fact that I will never get the item I ordered on 20 December. If I had known that it was coming frim CHINA, I would never have ordered it. Before it was finally despatched, I said okay, amend the address and send it to where I am currently living but they could not even get that right.

Please, for your own sanity, DO NOT ORDER FROM THIS COMPANY. DO NOT WASTE YOUR HARD EARNED MONEY.

I placed an order on October 27,2025 and it is now middle of December and have not received! I have sent several emails and no response my order number 1027 for $59.99. I am beyond frustrated and would like a full refund since I can not get my order!

FAIL IN ORDER
I ordered a product from the website, it never arrived, and I have been writing emails to support and customer service for about 5 months now, and I have not received a proper response or action about my product.

You are scam artists my wife purchase machine and oils never received it always the same email and no straight answers you wil have to answer one day to steel from people have a great day scamers no 7 to 10 work days maybe 7 to 10 yaes

I ordered the cellulite device and conductor gel but unfortunately my order never arrived! I must have emailed a dozen times over a few months and after a slow response someone would reply to say it was an issue with shipping and I would receive my order soon but after 8 months I’ve given up. Please be careful not to waste your money like I did! Shame because I was really excited to give this a go.

Good product

I used the SheVitality Collagen mask and was a little skeptical at first.
However, I was pleasantly surprising.
My skin felt smoother—even though that wasn’t one of the listed benefits—and it definitely had the glow I was hoping for.
It was easy to use, and I’m looking forward to trying another one.

Shipping was really fast. My skin never felt smother. 10/10 recommend. Just reordered for Christmas presents.

I have read all the reviews aft I paid I am worried as my item was on its way days ago with no update and I have emailed with no response
People are paying a lot of money trusting, I expect an update on my order but tracking hasn’t changed
I am not happy with the service and hope I receive my product after reading all these shocking reviews
This company shouldn’t get away with treating customers this way
If I don’t receive my product by the end of the week or at least an update I will be taking this further!

Brought the massager and cellulite eye masks as a gift for my wife, she loved them and doesn’t stop raving about them . Only bad thing is she wants more masks ! Quick shipping, notified and good quality products. Impressed and she’s told all her friends about it