Very bad service, I notified them as soon as the buttons broke and s certain James said he will personally organise my refund which never happened. No service crap product.
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Lees wat reviewers zeggen
I tried the collagen masks for the first time and honestly, my skin felt amazing right after using them, so soft, hydrated, and glowy! I’ve already subscribed to keep them coming because I can’t wait... Toon meer
Bedrijf heeft geantwoord
Awful, blandest of e mails promising to deliver my order which had apparently been 'lost in transit' refused refund at that point .7 days to deliver something now but I'm not holding out much hope. I... Toon meer
Bedrijf heeft geantwoord
I recently purchased my she vitality massager through Instagram, it took a little bit longer to come than i had hoped for but after seeing the reviews I ease really keen to try it… I’ve been us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Say Goodbye to Cellulite for Good. She Vitality are on a mission to help women worldwide say good bye to cellulite, increase your confidence and become the best version of yourself. Shop our Anti-cellulite Massager and our other products and kick start your journey now.
Contactgegevens
Australië
- shevitalityshop.com
2,5
Slecht
92 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
DO NOT BUY THIS PRODUCT!!!
DO NOT BUY THIS PRODUCT!!!
Myself and my friends brought this product to use it together and boost eachothers confidence, 4 out of 7 of our products broke within a month or just after.
The company said to bad we aren't replacing it.
This is a cheaply made product and they advertise it as top quality.
24 juni 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re really sorry to hear about your experience and that some of your items didn’t meet expectations. 💛 This is absolutely not the quality we aim to deliver.
Please reach out to us at info@shevitalityshop.com
with your order details so we can review what happened and arrange a proper solution for you and your friends. We want to make sure this is fully resolved and that you’re taken care of.
— The SheVitality Team 💛
Took ages to arrive and it's SO painful…
Took ages to arrive and it's SO painful it is completely un-useable. I tried it on the lowest setting and my legs are red raw and will definitely bruise. Don't do this to yourselves! Embrace your cellulite! It's not worth the pain!
16 juni 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re so sorry to hear that the product caused discomfort — that’s absolutely not the experience we want for our customers. 💛 Some users may find it more intense depending on skin sensitivity, and we always recommend starting very gently and using it with a body oil or cream to reduce friction.
Please reach out to us at info@shevitalityshop.com
with your order number so we can assist you personally and make this right. Your comfort and satisfaction are very important to us.
— The SheVitality Team 💛
Ouch
I’ve had mine for a while now, and finally got to use it , it was so painful I couldn’t stand it, I now have very bruised thighs. It was on the lowest level, I applied plenty of oils to help it glide along , wow very painful
18 mei 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re very sorry to hear about your experience and that you felt discomfort while using the product. 💛 Your wellbeing is our top priority, and we completely understand how upsetting that must have been.
Please reach out to us at info@shevitalityshop.com
with your order number so our team can look into this and assist you personally. We’d like to make things right for you as soon as possible.
— The SheVitality Team 💛
I’m certain the reviews on not genuine
I’m certain the reviews on not genuine. I have used the device a few times and it’s so painful, even in the lowest setting. Have emailed them 3 times after weeks finally got a reply today to say they will refund me 40% but I have to sent it back to china! I’ve had it less than 30 days, money back guarantee, my a@se!
15 mei 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re very sorry to hear about your experience and the frustration you’ve had with your order. 💛 We assure you that all our customer reviews are 100% genuine, and we take every piece of feedback seriously.
Please contact us again at info@shevitalityshop.com
with your order number so our team can personally review your case and help you with a proper resolution. We always aim to ensure our customers are treated fairly and receive the support they deserve.
— The SheVitality Team 💛
Poor customer service and if you want…
Poor customer service and if you want to inflict bodily hard - go for it the unit is so painful its unuseable - I will be returning mine - its beyond harsh
14 mei 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re truly sorry to hear about your experience. 💛
That’s definitely not the feeling we want any of our customers to have. Our device is designed to be gentle and comfortable when used correctly, so it sounds like something might not be right with your unit or the settings.
Please reach out to us at info@shevitalityshop.com
so our support team can help you with troubleshooting or a return. We’ll make sure you’re fully taken care of. 🙏
— The SheVitality Team 💛
Promozioni e garanzia 30 giorni FALSE
Pessimi! Se ordinate da loro, sperate che fili tutto liscio, perché non vorrete avere a che fare con la loro politica di assistenza cliente!
Mandano milioni di e-mail con promozioni finte. Ho aderito ad una di queste e non mi sono stati inviati gli omaggi che dovevano essere inclusi e che risultano chiaramente anche nella conferma d’ordine. Nonostante le mie lamentele, dopo aver inizialmente promesso che avrebbero provveduto a risolvere quanto prima, hanno infine negato che i prodotti fossero dovuti, nonostante la LORO conferma d’ordine li riportasse chiaramente!
Inoltre una mia amica voleva rendere il macchinario nei termini della garanzia 30giorni e l’hanno dissuasa, rivelando che avrebbe dovuto caricarsi le spese di reso IN CINA!
3 mei 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
Ciao 💛
Ci dispiace sinceramente leggere la tua esperienza — non è affatto ciò che vogliamo per i nostri clienti. Ti assicuriamo che tutte le nostre promozioni e politiche di garanzia sono reali e rispettate con cura.
Vogliamo capire meglio cosa è successo con il tuo ordine e con i regali promozionali. Ti invitiamo a contattarci all’indirizzo info@shevitalityshop.com
con il numero del tuo ordine, così possiamo risolvere tutto immediatamente. 🙏
— Il Team SheVitality 💛
It’s been 2 months and I haven’t…
It’s been 2 months and I haven’t received my order. Very poor customer service. They refuse to credit my account after not receiving my $100 order.
2 mei 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We are so sorry to hear about the delay with your order. This could be due to customs or tariff issues that we've been facing recently. We sincerely apologize for the inconvenience and are committed to resolving this situation promptly.
We'd be happy to either process a full refund or resend your order free of charge, whichever you prefer. Please let us know which option works best for you, and we'll take care of it immediately.
Again, we apologize for this experience and appreciate your patience.
Beware of this company they are a Scam
I placed my order on March 11. It is now April 28th and I have not received my items. I reached out to the company several times through emails and the response has been due to a high demand the product was delayed and it didn’t clear customs however I can see that it has been in Fairfield NJ since March 20. I requested a refund or the product and have received neither.
I edited my review to include the following: after she vitality responded and said they would issue a refund or expedite my order to me as of today May 16,2025 I have not received my order or a refund!
10 maart 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
Thank you for sharing your experience on Trust Pilot. We sincerely apologize for the significant delay with your order placed on March 11th.
I've escalated your case to our logistics team to determine what caused this delay and prevent similar issues in the future.
We'd like to offer you an immediate refund or expedited reshipping of your order with priority handling, whichever you prefer.
Please contact me directly at [info@shopshevitality.com] with your order number, and please use "Trust Pilot" in your subject line so we can prioritize your case. I'll personally ensure this is resolved within 24 hours.
Again, we apologize for falling short of the service you deserve.
I ordered my product March 10th it is…
I ordered my product March 10th it is now April 23rd and I have not received anything yet. When I send an email to check up on it I was first told they had a mix up in packages due to high volume of orders then I was told it was stuck in US customs. But the tracking shows it's been in New Jersey for weeks. Not sure what they have going on.
But don't waist your money next time I order I will order from a company in the US lesson learned. Poor customer service.
10 maart 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re truly sorry for the delay and the confusion surrounding your order. 💛
It sounds like your package was unfortunately affected by unexpected customs delays, and we completely understand how frustrating that must have been. This is not the experience we want our customers to have.
Please reach out to us at info@shevitalityshop.com
with your order number — we’ll review your tracking details and make sure you receive a proper resolution right away.
— The SheVitality Team 💛
It’s been over a month and still no delivery
I placed an order on 3/10 and it was “in transit” in the same state that I live in for weeks. I finally reached out to the company on 3/30 and they said they would investigate the status of the order and get it shipped out to me. It is 4/17 and it still shows “in transit” in the same location and hasn’t actually been shipped. I reached out to the company again and just asked for a refund since I don’t have my order after over a month and have gotten no response.
16 april 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re very sorry to hear about this experience. 💛
That kind of delay and lack of response is absolutely not what we want for our customers. It sounds like your order got held up in transit longer than expected, and we completely understand your frustration.
Please email us at info@shevitalityshop.com
with your order number so we can look into this immediately and ensure you either receive your product or a full resolution. 🙏
— The SheVitality Team 💛
I ordered over a month ago and have not…
I ordered over a month ago and have not received my order, only response I get is we are sorry for the delay but your order has shipped. I haven’t received any shipping notices or tracking numbers. Be aware of sending any money to this company.
10 maart 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re really sorry to hear about your experience and the delay in receiving your order. 💛
That’s definitely not the experience we want our customers to have. It sounds like your tracking details might not have been properly updated, and we’d love to fix this right away.
Please reach out to us at info@shevitalityshop.com
with your order number so we can check the latest tracking info and make sure your issue is fully resolved. 🙏
— The SheVitality Team 💛
I think this company is scamming…
I think this company is scamming people. I ordered weeks ago yet I still have not received my order. I’ve sent several emails and keep getting some automated message saying my package is on the way. The order number they provided for me to track has stated they are awaiting package in LA. I’ve requested a refund with no response. Will be disputing this charge with my bank
28 maart 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re truly sorry to read this — we completely understand how upsetting this must feel. 💛
Please rest assured that we’re a legitimate company and take all customer concerns seriously. It sounds like your parcel may have been delayed in transit, which can happen when customs or carriers hold packages longer than expected.
We’d love to make this right. Could you please contact us at info@shevitalityshop.com
with your order number? Our team will personally review your case, verify the tracking, and help you with a refund or replacement if needed. 🙏
— The SheVitality Team 💛
No received my order
I ordered a massage device with a promised delivery time of 5 days. It’s now well past that timeframe, and I still haven’t received my order. On top of that, customer support has been completely unresponsive. I’m extremely disappointed and expect either an immediate update or a full refund.
1 april 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re so sorry to hear about your experience. 💛
This is definitely not the level of service we aim to provide, and we completely understand your frustration about the delay. Sometimes, carrier or customs issues can cause unexpected hold-ups, but your order should never go unaddressed.
Please contact us at info@shevitalityshop.com
with your order number so we can locate your package right away and make sure you either receive it or get a full refund. 🙏
— The SheVitality Team 💛
SCAM!
I’d give them zero if I could… SCAM!! Lead you on with USPS …. 1 month nothing but please be patient.
Glad I purchased with Apple Card … already received my money back!! With zero help from this “company”
8 april 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re truly sorry to hear about your frustration. 💛
We completely understand how upsetting it must have been to experience such a delay and lack of clear updates. Please know that we are a legitimate company and never intend to mislead our customers — shipping delays can sometimes occur due to customs or carrier backlogs, but every customer’s satisfaction matters deeply to us.
If you haven’t already, please reach out to info@shevitalityshop.com
with your order details so we can investigate what happened and ensure this is fully resolved. 🙏
— The SheVitality Team 💛
Been almost a month since I placed an…
Been almost a month since I placed an order. Customer service response was essentially because of overwhelming demand the shipments were jumbled. Not my problem- and now they need time to “investigate” This is why TikTok and instagram businesses get bad reviews- this will be my last order through social media - over it!
4 april 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re really sorry to hear about your experience and the delay you faced. 💛
We completely understand how frustrating it can be to wait longer than expected, especially when communication doesn’t meet your expectations. The sudden surge in demand did unfortunately cause some shipment delays, but that’s no excuse — you deserve timely updates and clear service.
Please reach out to us at info@shevitalityshop.com
with your order number, and our team will personally review your case to ensure it’s resolved as quickly as possible. 🙏
— The SheVitality Team 💛
Awful service, looks like scam
I bought a bundle: the device, oils and mask. Nevertheless, after 3 weeks (instead of 5 days shown when I was making the order) only the device arrived. I contacted customer service and after 4 days they explained that "mask and oils can't be shipped to your country". Seriously? You found that out only when an unsatisfied client sent you an email? Didn't you know that when you were shipping? And yet - instead of at least warning me that buying a bundle is not an option (which I suspect is not even true - masks / oils do get delivered to me from another countries), they just took my money (full price) and sent an incomplete package.
I asked for refund (which is supposed to be "no questions asked") and they didn't even bother to reply. Ok, I filed a chargeback, won the case and bothered to write this review - and all because I felt cheated and disrespected. Let's hope there will be some changes made to the internal processes, info shown on the website and customer journey (even though I totally won't be coming back to see them).
23 februari 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re really sorry to hear about your experience. 💛
We completely understand how frustrating it must have been to receive an incomplete bundle and not get clear communication right away. Shipping restrictions for certain oils and masks can vary by country, but we should have informed you earlier — and we truly regret that you weren’t notified before your order was shipped.
Please reach out to us at info@shevitalityshop.com
with your order number so we can review what happened and make sure this is resolved properly. We’re also taking your feedback seriously to improve our website and communication process moving forward. 🙏
— The SheVitality Team 💛
I ordered on the 14th it’s now the…
I ordered on the 14th it’s now the 24th, usps just states awaiting package and it’s been in Jamaica, NY for over a week (supposedly awaiting package. This is where the label was created. Then it now says Fairfield, NJ, but also apps fly awaiting package. I have emailed Shevitalityshop after reading all the reviews and I can definitely say im worried this is a scam. My order number and tracking number says not found on their website. However, they responded only twice saying it’s on its way, then said 4 working days. But now upon researching who the shipper is Habit Parcel é business, this shipping company has been labeled a scam, never delivering, stealing packages, people wait a minimum wait of a month to two months, and there’s absolutely no way of tracking your item because usps never says received package. It’s always awaiting item. I had asked the company for a refund and told them I would contact my bank to reverse the charge and they never emailed me back. This was last week. I am genuinely concerned that this may be a scam. For those who actually received their packages in the US can you please share how long it took to arrive or be delivered? Reddit also posted about these issues.
24 maart 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re really sorry to hear about your experience and understand how concerning this must feel. 💛 Please be assured that your order is not a scam — it’s likely delayed in the carrier’s tracking system.
To help you directly and resolve this as quickly as possible, please contact us at info@shevitalityshop.com
with your order details so our team can look into it right away.
Thank you for your patience and understanding.
— The SheVitality Team 💛
My unit never showed up my house
My unit never showed up my house.
I have been emailing with customer service for 2 weeks and there is still no resolution.
12 maart 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re so sorry to hear your order hasn’t arrived yet. 💛 This definitely isn’t the experience we want for our customers. Please contact us at info@shevitalityshop.com
with your order details, and our support team will make sure this is resolved for you as soon as possible.
— The SheVitality Team 💛
This device HURTS
This device HURTS. I've used it a handful of times now with oil etc. on the lowest setting and it is incredibly painful.
24 maart 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re sorry to hear that! Everyone’s body reacts differently, but your comfort matters most to us. Please email our support team so we can help you with a personalized solution 💚
— The SheVitality Team 💛
Causes awful bruises even on low level 1…
Makes awful bruises even on lowest level 1 - a real torture, it hurts afterwards & It took me a week to recover from all the dark spots on my thighs. A real torture , even my kids asked me stop immediately - Just don’t believe the fake/paid 5 stars reviews above, it’s a scam and nothing is true
18 maart 2025
Review zonder uitnodiging
Antwoord van Shevitalityshop
We’re sorry to hear that! Everyone’s body reacts differently, but your comfort matters most to us. Please email our support team so we can help you with a personalized solution 💚
— The SheVitality Team 💛
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