ShiftCamReviews 

I purchased the Progrip for my iPhone 16 pro max, and also the 60mm telephoto, 16mm wide angle and the “long range” macro lens. Had them a couple of months now. I spent a lot of hard earned money, based on some slick, convincing, but I now suspect probably all paid reviews.

First the Progrip. Connects fine initially via Bluetooth, but will then shortly disconnect from you iphone and you’ll then have to forget device and re-pair. Renders it completely unusable. Contacted support and it’s a known issue they insist they are working on, but no timescale. Not fit for purpose from the outset. Unacceptable.

The lenses were an expensive letdown. The 60mm telephoto is not sharp at all, indeed not focussed even in the centre of the image, to the point I thought something was wrong with it. When shooting near the sun I get a very large green well-defined blob artefact looking like a cell. There is either something wrong with my lens, or it is functioning as intended. Shiftcam support tell me it is the latter, and this is lens bloom. lol, I have many DSLR and mirrorless cameras and I know what lens bloom is! If I use my 1x camera lens at 2X software zoom, my images are sharper than this overpriced paperweight, and I don’t get the biology textbook diagram of an amoeba ruining my photos.

The wide angle lens added nothing to my phone’s 0.5 lens, and the “long range” macro in fact requires you to be so close you blot out most of the light and the sweet spot is tiny.

So far I haven't had any issues with shipping and customer service has been very quick to respond and very friendly.

Ariana helped me with a snafu I had with the S Mount adapter for my iPhone 16 Pro Max, which was my blunder.

Totally Agree with One star REVIEWS. I would give it less if i could. Ordered in March 2025 , Its 1st May tomorrow and I havent received the item. The tracking Info shows in Transit for the last 8 days. Previously when they anounced when item was back in stock, i ordered in good faith but after not hearing from them for weeks , got in touch with customer service and they confirmed my order was on backorder. ireally regret my decision and will repost this on social media to warn customers about this company

I would like to say that one star for this company is generous. After almost six weeks my order has finally arrived but six weeks of lies sadly. My advice to anyone thinking of buying from this company make sure they actually have the item in stock.
Shift cam you need to really take on board complaints and improve your website and sort out your marketing adverts.
Also if you say you will send out a free gift as an apology then maybe you should make sure you do, still waiting though I don't hold out much hope yet another lie.

Really wish I would have visited this site prior to spending any money with this company. Purchased because their return policy looked fair. Took quite a bit of their equipment with me to San Diego Comicon 2024 and was gravely disappointed in the quality of the product vs the price so I requested a return. Instead of helping me out, they asked me to submit a video of the product not working. How do you want me to submit a video of a poor quality piece that has an on/off switch and nothing more?

Overpriced, cheap quality. Even worse customer service. I do not recommend wasting your time or money.

I bought the LensUltra Kit and VND filters. While two S-Mount converters were included, you're expected to manually swap them between lenses every time—tiny, fiddly parts that are easy to lose. And if you lose one? You're out of luck. They don't sell replacements.

Instead of fixing the issue, ShiftCam told me to join a waitlist for basic parts and offered me 15% off a whole new mount. Their customer support was all fluff—no real solutions. The returns policy is just as bad: 20% restocking fee, no prepaid label, and you pay to ship it back to Hong Kong.

Overpriced, incomplete products and fake-sounding support. Do not buy from this company.

I want to begin by acknowledging and thanking ARIANA! My entire experience from my order (ProGrip starter kit, LensUltra 16mm, Camera Case, and free gift Travel pod mini), email updates, customer service, shipping, to getting my package was exceptional! When I had worries about tariff fees and was contemplating canceling my order Ariana knew I really didn't want to cancel and reassured me that everything was fine, and she was absolutely right. Any questions or concerns I had, she was always available to answer and help me. Because of her I wouldn't hesitate ordering any ShiftCam products.

Lester in Shiftcam's customer service department assisted me very quickly and efficiently. He helped me make an appropriate accessory recommendation for the correct case to purchase for my iPhone 16 Pro to make it compatible with my ShiftCam lenses. He also gave me technical assistance on how to eliminate the occasional appearance of the lens in the camera's viewfinder. Very helpful!

What is terrible Customer Service (CS)? Is there a perfect example of terrible service?

Yes! And Shiftcam is the new example.

Ariana was tasked to me it seems. I cancelled and order with Shiftcam before a shipping label was ever created. This item was not a preorder (it was not listed as such, nor does my invoice, nor my screenshots state this).
I cancelled my order on the 14th business day as I had NO UPDATE & no shipping info. Nothing was sent in response.
So, 10 days after my cancellation notice I get a reply to my CANCELLATION request that the item has been shipped (lie #1 from Ariana and ShiftCam: the label was created on this date; and the item had NOT been shipped).

I reply to Ariana to let her know I wanted it cancelled. What it was needed for and to be in time for was well past. She said to return it when I got it.

I replied asking about getting a full refund including shipping. She stated that per their “return policy” (again: I had cancelled! Before anything ever moved on their side) there would be a 20% fee for “restocking” (which would be a 2nd lie as this would be a CANCELLED item, not a returned item).

After going back and forth for a almost almost two weeks, Ariana then lies and states a brand new factoid the item was a “preorder” (lie #3: the item was not listed as one, nor does the invoice state this as an invoice will always state this information to be compliant as a “adequate description of the item” per the government’s code of regulations-which at the federal level, just to be clear as possible). She also had the gall to say LIE # 4: “it was clearly stated on the website.”

Now I always wondered if I was a paranoid person. But I am glad to say I am not. I have my screenshots of the listing. They say NO. SUCH. THING.

I let her know this. Tell her how all documentation including the wayback machine prove otherwise and support me. As well as the difference between a return, and a cancelled order.

This resulted in another backtracking email (and a new title change for her). I had been CC’ing my husband who finally just asked her for a new point of contact.

She replied with basically the same email.
I sent an email today asking for a higher up as I no longer trust this representative.

The reason of all this is terrible is:
1). Charging $15.00 for a phone case and stating it would ARRIVE in 7-14 business days was not fulfilled.
2). I genuinely loved and believed in Shiftcam, I have purchased from their site before as well as…
3). I have backed multiple kickstarters from them. I haven’t had this bad of customer service since being a teenager buying a soda with cash from the rudest cashier ever (it’s been like 2.5 decades but I still remember how evil she was to a paying customer).

I understand everyone gets behind. I’ve worked retail during Black Friday at GameStop! So I also know how hard it is.

But to outright ignore the problem and essentially say “tough s**t you’re losing 20%” doesn’t sound like the shiftcam I have been a fan of.

I don’t know if customer service has been outsourced, or they are under new leadership but: doing the right thing is the way to keep customers, vs being greedy is the way to lose them.

Especially when there are more and more businesses who will gladly take yours.

Very helpful service, thank you

I ordered the items 18/Mar and requested Arianne and the Shiftcam team to ship them as soon as possible prior to my upcoming holiday. I am very pleased with the prompt response and the constant updates from them. Today, I have received a partial shipment of my order and I could not be happier with the support received. The only downside with this experience is that the tracking wasn't updated on the SHOP app and it stagnated on "preparing for shipment" phase. If this issue can be fixed, I would definitely give this a 5/5.

The products are of quality, they're a perfect gift for photography enthusiasts like myself. Many thanks to Arianne for accomodating my request. Keep up the good work.

I had 2 questions concerning using my ProGrip overseas and I received a very prompt response. ShiftCam answered both questions within a couple of days! You can use the ProGrip overseas with no problem and don't need any internet service or WiFi.

I forgot a little piece of plastic at the show after I purchased a tripod and they shipped it to me immediately, the communication was phenomenal, I dealt with Lester and my experience easy and fast. I love the product and I'll definitely Buy from them again

I ordered some lenses that were on back order. It was clearly marked as back order on the website. I was worried it wouldn't arrive on time, so I emailed shiftcam. They were great, responding to multiple emails quickly and in a helpful way. Eventually I decided not to complete the order, but hope to next time.

I purchased quite a few products at the London Photography Show as the team their explained what I could do to enhance my photos on my iphone on our next trip to Disney. When I got home one of the product boxes was empty which was annoying, and because it was a show and they do not have any UK shops I was ready to write it off. However, I went online to their website and contacted them explaining the issue and the customer support I received was excellent. Communication was very good and they kept me updated throughout the whole process. They are dispatching the missing product which resolves my issue completely.
Highly recommend them for products, sales and customer support when things go awry.

Got a bit bamboozled with my shiftcam snapgrip,got in touch with these guys by email and they got me sorted straight away ,brilliant service couldn’t ask for better.
Thank you very much ,all the best to you all
Regards
John

Had the pleasure of speaking with Lester who assisted me in getting my refund, after I had returned my items. The experience was very easy and fast. Great customer service

I’ve had to reach out a few times to ShiftCam to ask some questions and each time they’ve provided me with an answer in a timely manner.

I had the opportunity to work with Lester Pe in customer support who helped me with product information and returning the product I purchased.
Lester provided insight into how the product I purchased was not the right choice and provided detail guidance in returning the item for store credit, so I could get a more appropriated grip. When the item arrived in Hong Kong from the USA I was notified.

I purchased a SnapStand Selfie from the Apple Store. The instructions were not very clear in terms of whether it was necessary to use the supplied SnapClamp. I therefore contacted ShiftCam. A prompt answer was provided to my query, which was clear and helpful. Though previously mentioned I didn’t purchase the selfie stick directly from the company, it seems well-made and looks solid.