Habitant en Belgique, je ne savais pas recevoir des objets de collection d'une chanteuse. Avec shiptobox, j'ai enfin trouvé la solution. Rapide, efficace et pas de frais caché. Un service client qui... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service and their shipping prices are even better than the rates I have with DHL after shipping around 200kg /month for few years (I got really good rates, yet they are about 60% higher than t... Toon meer
Bedrijf heeft geantwoord
The repacking service itself works, but the customer service and pricing transparency aren’t great. I constantly felt like I had to pry just to get basic information, like finding out my invoice incl... Toon meer
I have just register with ShipToBox, so far so good. I have placed my order and have sent it over to them using the USA address. I spoke with Adam online who helped answer all my question and assist m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Unlimited shopping and shipping experience. We buy for you, sales tax free, and ship to you.
Contactgegevens
Verenigde Staten
- cs@shiptobox.com
- shiptobox.com
4,6
Uitstekend
677 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Smooth experience
Smooth experience, they went above and beyond my expectations. Highly recommended, will definitely use again. Special mention for Houssam he’s been great help.
3 november 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Reda
Thank you for the wonderful feedback! We're so glad that Hossam was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
My experience with ShipToBox was disappointing
I may not agree with what the majority of customers think of ShipToBox, but my personal experience says otherwise. On my first shipment, they failed to declare the actual freight I paid ($48), and FedEx used a default rate of $125 for customs. That inflated the dutiable value and I ended up paying 70% of the item’s cost in duties and taxes.
I reached out with full documentation, but ShipToBox deflected everything to FedEx and customs. The issue wasn’t about duties—it was about missing freight declaration, which is not something I control as a customer. Their replies were generic and didn’t offer any resolution or accountability.
I won’t be using their service again, and I hope others double-check the fine details before trusting the process.
21 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hi Eugene
Thanks for your feedback and we do apologize for the experience you had, As we have mentioned to you the fees were out of our hands as it was applied by FedEx not us , and when we have shipped you order it was containing all the needed documentations the FedEx lost it , because of that they asked for it again.
Thank You
Customer Service Team
I had a great experience with STB
I had a great experience with STB. Nova and Emy were incredibly helpful. I made a buy for me order from Macy’s to be delivered to Saudi Arabia. Shipment arrived as promised without any issues and in a timely manner. I highly recommend this service.
1 november 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Amr
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
Mr adham helpful and very polite
Mr adham helpful and very polite
25 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Sarah
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
Great company
Great company
Where I shipped through it from the United States to my country and the experience was smooth, they have great customer service and answer all your inquiries, as well as speed in completing shipping and shipping requests, as well as they have multiple shipping options through which you can choose the company that suits you. I advise you to use it if you want products from Amazon USA 👌👌
23 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Osama
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
Fast shipping
Adham was very helpfull getting my packages ready to ship in very short period of time.
1 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Mohd
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
I had a problem with my credit card…
I had a problem with my credit card verification so i contacted the support services. Mr. Adham was so helpful and He solved my problem in no time. very satisfied with the services. Highly recommended
18 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Nutrillix
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
Amazing Customer Service!
Amazing Customer Service!
Hossam was just incredible helpful, with a lot of patience and guidance through the process!
A+ for him, and for STBOX for hiring people like that. Hope the buy to me service is the same awesome!
17 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Gabriel
Thank you for the wonderful feedback! We're so glad that Hossam was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
The agent Hossam
The agent Hossam
is helpful and answering all my question
i finally found a website that can help me purchase from stores that only accept US credit cards
18 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello ULA
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
Great service
I'm very happy and satisfied to deal with them , they are very professional specially agent Hossam he is very cooperative
14 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello bidour
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
Just excellent !
Just excellent !! I never ordered from a forwarding company so I was anxious at first to use "buy for me", I took some time to understand how the website works,there are different steps for the payment but actually pretty everything shows ;) I will do it again when needed because they are so quick 😙 thank you very much.
11 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
The agent Adham
Being first time user for this service Adham was very helpful in guiding me to each and every step I needed to know..
It is very important to to have agents like Adham who can make difficult thing very easy for he knows what this service is all about
10 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Jamal
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
Customer support was Great
Customer support was Great! Agent Adham was very helpful and patient with me even when i was being annoying. Great service overall, easy-to-use and straightforward.
5 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Hasan
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
Great experience by Adham
The agent, Adham, was really honest and helpful with a great guide to what I should do. This just made my experience beyond great.
4 oktober 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Nema
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
I just talked to their support…
I just talked to their support representative, Adma. A very supportive, friendly and cooperative agent. She knows how to do a job better way.
29 september 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Hello Omer
Thank you for your feedback! We’re glad to hear that Adma provided supportive, friendly, and professional assistance. We truly appreciate your kind words and look forward to serving you again!
Thank you
Customer Service Team
i trust your company through Mr
i trust your company through Mr
Adham Mohammed 🌹🌹🌹🌹
28 september 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Dear Wail,
Thank you so much for your feedback! We’re glad to hear you had a very good experience with us, especially with Adham and that our support staff left such a strong impression. We strive to be not just helpful, but knowledgeable and attentive in everything we do.
Your words mean a lot, and I’ll be sure to pass this onto the team—they’ll be happy to know they made a difference.
Thanks again for choosing ShipToBox. We look forward to serving you again soon!
Warm regards,
The ShipToBox Team
I shipped through them,
I shipped through them,
they were very cooperative and fast.
Adham is an excellent and very helpful employee.
I will be making more shipments through them soon.
5 september 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Dear Raghad,
Thank you so much for your feedback! We’re glad to hear you had a very good experience with us, and that our support staff left such a strong impression. We strive to be not just helpful, but knowledgeable and attentive in everything we do.
Your words mean a lot, and I’ll be sure to pass this onto the team—they’ll be happy to know they made a difference.
Thanks again for choosing ShipToBox. We look forward to serving you again soon!
Warm regards,
The ShipToBox Team
very professional good experience
very professional good experience
27 september 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Dear Jasser,
Thank you so much for your feedback! We’re glad to hear you had a very good experience with us, and that our support staff left such a strong impression. We strive to be not just helpful, but knowledgeable and attentive in everything we do.
Your words mean a lot, and I’ll be sure to pass this onto the team—they’ll be happy to know they made a difference.
Thanks again for choosing ShipToBox. We look forward to serving you again soon!
Warm regards,
The ShipToBox Team
Truly the best customer service and…
Truly the best customer service and cooperation
7 september 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Dear lithe,
Thank you so much for your feedback! We’re glad to hear you had a very good experience with us, and that our support staff left such a strong impression. We strive to be not just helpful, but knowledgeable and attentive in everything we do.
Your words mean a lot, and I’ll be sure to pass this onto the team—they’ll be happy to know they made a difference.
Thanks again for choosing ShipToBox. We look forward to serving you again soon!
Warm regards,
The ShipToBox Team
Very friendly
Overall a very good experience and the support staff are so freaking and knowledgeable
6 september 2025
Review zonder uitnodiging
Antwoord van ShipToBox
Dear Tarek,
Thank you so much for your feedback! We’re glad to hear you had a very good experience with us, and that our support staff left such a strong impression. We strive to be not just helpful, but knowledgeable and attentive in everything we do.
Your words mean a lot, and I’ll be sure to pass this onto the team—they’ll be happy to know they made a difference.
Thanks again for choosing ShipToBox. We look forward to serving you again soon!
Warm regards,
The ShipToBox Team
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