I’ve tried many different skincare and cosmetics brands over the years, but SHISEIDO is by far the best for me. Their products suit my skin perfectly and have made a noticeable difference. Since u... Toon meer
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Lees wat reviewers zeggen
Have been using Shiseido Benefiance wrinkle resisting day & night cream for nearby three decades now. Get lots of compliments on my skin. Love the products will continue to use them but prices are a b... Toon meer
I recently purchased one of your face wash products. At the time of purchase, I did not provide feedback immediately, as I wanted to try the product first. Unfortunately, after using it on my entir... Toon meer
The shiseido powder foundation is fantastic. I used the shade oak for my Mac studio fix powder n foundation colour NC 37 ( new formula) . The shiseido goes in seamlessly and is not drying at all. I ha... Toon meer
Bedrijfsgegevens
Over Shiseido UK
Geschreven door het bedrijf
Shiseido is a premium skincare and makeup brand that has been at the forefront of the industry for over 150 years. With a deep appreciation for the power of Japanese skincare, Shiseido offers a truly holistic experience that empowers you to reveal your most vibrant and radiant self every day.
As an innovative cosmetic company, Shiseido blends cutting-edge technology with breakthrough science from Japan to create skincare and makeup products that deliver exceptional results. Our commitment to excellence is reflected in every product we offer, from luxurious cleansers and serums to high-performance makeup that enhances your natural beauty.
Whether you're looking to elevate your skincare routine or your makeup essentials, Shiseido has something for everyone. Discover the power of Japanese skincare and experience the transformative power of Shiseido.
Contactgegevens
1 Kingsway, WC2B6AN, London, Verenigd Koninkrijk
- +44 2038100770
- https://www.shiseido.co.uk/gb/en/contact-us
- shiseido.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 65% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Love t product
4 december 2025
one inner box was broken and another…
one inner box was broken and another box was opened ? wonder if they were return goods with poor inspection before resell. Extremely disappointed . Never expect a Japanese company with this level of performance.
5 december 2025
Not all that
The miniatures are really small. Hardly any full size items. The free item given after you spend a certain amount doesn't open/work.
not worth the spend
5 december 2025
Antwoord van Shiseido UK
Hello Gurinder, thank you for taking the time to leave a review and to share your experience.
We’re sorry to hear about your experience and would like to understand more. Please reach out to our Consumer Care Team with your order details and the issue encountered so we can help further : https://www.shiseido.co.uk/gb/en/contact-us
Best,
Shiseido Team
Got the order wrong
Got the order wrong, had to contact and then send pictures to show it was incorrect before the correct order was sent out..
30 november 2025
Regular happy customer
Ordered many times from this website, never had an issue. Always receive the deliveries on time in perfect conditions.
14 juli 2025
Antwoord van Shiseido UK
Hey Ms Shaweis, thank you for taking the time to leave a review and share your experience. We’re sorry to hear that your Synchro Skin Self-Refreshing Concealer and your Revitalessence Skin Glow Foundation didn’t meet your expectations.
Your feedback is important to us, and we’d love the opportunity to make things right. Please don’t hesitate to reach out to our Consumer Care team, we’d be happy to assist you further, including with application tips: https://www.shiseido.co.uk/gb/en/contact-us
Best,
Shiseido Team
Looooooove love love the foundation
Looooooove love love the foundation. One star less as it took quite a while to arrive but recommend the product.
30 november 2025
Love Shiseido!
Love Shiseido for their skincare and make up products! This brand offers luxurious products for a reasonable price! Their serum makes my skin glow! Love it!
30 november 2025
I still haven’t received my products…
I still haven’t received my products after a week.
30 november 2025
Antwoord van Shiseido UK
Hello Lili Cheung, thank you for taking the time to leave a review and to share your experience.
We apologize for the delivery issue you experienced.
Having a look into this internally, we are aware that you are in contact with our Consumer Care team, who will help you and address your concern very shortly.
Best,
Shiseido Team
Antwoord van Shiseido UK
Hello Steve, thank you for taking the time to leave a review and to share your experience.
We apologize for the delivery issue you experienced. Having a look into this internally, we are aware that you have been in contact with our Consumer Care Team who already addressed your concerns.
Best regards,
Shiseido Team
I tried the Shiseido sunscreen stick…
I tried the Shiseido sunscreen stick and I’m really happy with it. It does feel a bit oily and shiny at first, but it absorbs nicely after a few minutes and looks more natural on the skin.
It’s super easy and mess-free to use, especially when you’re in a hurry or out and about. Re-applying is great too, because you can do it quickly without making a mess.
It doesn’t feel heavy or suffocating on the skin, and although it starts off a little shiny, it doesn’t bother me throughout the day.
Overall, I had a very positive experience with it and I think it’s a great option for daily use.
27 november 2025
Very good and Very fast
29 november 2025
Good service.
29 november 2025
Amazing product & seamless delivery.
28 november 2025
Ordered delivered easy ordering
Ordered delivered easy ordering.
Is a gift so can't review actual product.
26 november 2025
Great cosmetics
Great cosmetics, I am obsessed with them and a smooth ordering process, just the delivery wasn't great, but it sits with Royal Mail. Thank you.
28 november 2025
Love the perfume
26 november 2025
Subject
Subject: Order Not Received – OH853723679GB
Hello Shiseido Customer Service,
I hope you are doing well.
I am contacting you regarding my recent order placed during the Black Friday sale. According to the tracking information, the parcel with the tracking number OH853723679GB is marked as delivered. However, I have not received the package.
Since this was my first order, I am very disappointed and kindly request your assistance. Could you please check the delivery status again and help me resolve this issue as soon as possible?
I can provide any additional information or documents if needed.
Thank you for your support,
Isa Bilgin
27 november 2025
Antwoord van Shiseido UK
Hello dear customer, thank you for taking the time to leave a review and to share your experience. We apologize for the delivery issue you experienced with your order.
Having a look into this internally, we are aware that you have been in contact with our Consumer Care team, who helped you and already addressed your concerns.
Best,
Shiseido Team
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