Purchased a 4 corner complete shock set for f150. Ordered arrived quickly, however missing strut nuts and the rear shocks are mismatched. Customer support refusing to send a matched single shock to co... Toon meer
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Shock Surplus has great reputation in the Cody Wyoming area. Three Service and Parts companies in our area have very positive comments for this company. Several people I have met that hunt and f... Toon meer
Purchased Eibach Stage 2 front coilovers for my 2026 RWD F150. Prior to purchase I called and the staff were friendly and prompt to answer the questions I had. Staff are very knowledgeable and assur... Toon meer
Bedrijf heeft geantwoord
Product was easy to find and price was competitive to other sources I checked. Customer service was excellent. I received only half my original shipment of 4 shocks. Customer service was quick to init... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver. We drive and test everything we give recommendations on.
Contactgegevens
12711 Ramona Blvd, #106, 91706, Irwindale, Verenigde Staten
- 213-433-3616
- support@shocksurplus.com
- shocksurplus.com
4,1
Goed
2K reviews
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Heeft 92% van zijn negatieve reviews beantwoord
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Shocks surplus
Shocks surplus was available to answer my question quick and fast, they have wealth of knowledge of the suspension they offer, plus the fact they test them makes the information better when get you the setup that works for your driving style.
18 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the fantastic review!
We're thrilled to hear our team was able to answer your questions quickly and help you find the right suspension setup. We take pride in our product knowledge, and being able to test many of the suspensions we offer helps us provide recommendations tailored to each customer's driving style.
We truly appreciate your support and thank you for choosing Shock Surplus.
Hector
Hector, went out of his way to help me .I bought three different truck set up 2025. Expedition tremor with the bilstein adjustable coilover replacement shocks1.75 of lift with iccon upper control arm 😲 what a difference it soaks up speed bump like not even there running 35x12.5x17 tires
2021 ranger i con stage7 ,kit
2011ranger 2wd camburg 5" coil springs kit with fox for front rear deaver race springs with fox
Only whis the delivery was better icon shiped everything separate?
18 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the amazing review and for trusting Shock Surplus with multiple builds!
We're especially glad to hear that Hector went above and beyond to help you. It sounds like you've put together some incredible setups, and we're thrilled to hear the Bilstein adjustable coilovers and ICON upper control arms transformed the ride on your 2025 Expedition Tremor. Your Ranger builds sound awesome as well!
We appreciate your feedback regarding the shipping. Many manufacturers, including ICON, ship components separately from different warehouses, so larger kits often arrive in multiple shipments. We understand that can be inconvenient, and we appreciate your patience while everything makes its way to you.
Thank you again for your continued support. We hope you enjoy all three trucks, and we look forward to helping with your next build!
Extremely Real..
They very consider about their products, very polite and quick with customer response. Thanks alot Shock Surplus
18 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the wonderful review!
We're happy to hear you had a great experience with our team. Providing knowledgeable support, quick responses, and great customer service is always our goal, and we're glad that came through during your experience.
Thank you for choosing Shock Surplus.
Very helpful staff!
Very helpful, knowledgeable staff. I initially ordered the wrong set-up but the staff worked with me to get what I needed and made the exchange incredibly simple. Thank you!
22 mei 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review!
We're glad our team was able to help you find the right setup and make the exchange process simple. Providing knowledgeable guidance and making sure our customers end up with the right suspension is what we strive for.
Thank you for choosing Shock Surplus.
Ordered 4 shocks got 2
ordered a set of 4 shocks, front and rear, received rear shocks and notice that order was complete without any word where or if I would be getting the front pair.
1 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we sincerely apologize for your experience.
We understand how frustrating it is to receive only part of your order while seeing it marked as complete, especially without any communication about the remaining items.
Product was as described
Product was as described. Fairly priced and delivered quickly. I would do business with this company again.
10 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review!
We're happy to hear everything arrived as expected and that you were pleased with our pricing and fast shipping. Providing quality products and a smooth buying experience is what we strive for.
Got my shocks faster than I thought it…
Got my shocks faster than I thought it would take, everything was perfect zero complaints. Definitely will use again
15 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the fantastic review!
We're thrilled to hear your shocks arrived even faster than expected and that everything was perfect. Knowing you had a smooth experience from start to finish means a lot to us.
Shock Surplus did me a solid!
After a supply chain delay on my previous order Shock Surplus fixed me up with an upgraded suspension package and a nice discount, off the already great price, for the inconvenience. I greatly appreciate the communication and help getting the suspension packaged I needed. I look forward to getting it installed. Thanks again! And a special thanks to Joseph for helping me through the process. 🤙
12 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the fantastic review!
We truly appreciate your patience and understanding throughout the supply chain delay. While those delays are never ideal, we're glad we were able to find a solution with an upgraded suspension package and a discount that met your needs.
A special thank you for recognizing Joseph. We'll be sure to share your kind words with him. Providing great communication and helping customers find the right suspension setup is exactly what we strive for.
Thank you again for choosing Shock Surplus. We hope you love the new suspension once it's installed, and we look forward to helping you with your next upgrade!
You won’t respond to inquiries and…
You won’t respond to inquiries and provide tracking information after a full week and two days after the order is placed. Let’s see if you respond to this. David Knott dknott5 @yahoo.com.
14 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we sincerely apologize for your frustration.
We understand how concerning it is when you're waiting for an update on your order and don't receive the communication you're expecting.
After reviewing your order, we do show that our agents were actively responding to your multiple inquiries while working to obtain updated shipping information.
We recently went through some major system changes that unfortunately impacted our response times and communication. While this is not an excuse, we understand the frustration it caused and appreciate your patience while we worked to get your order on its way. Thank you for your feedback, as it helps us continue improving our customer experience.
Got the shocks in 2 Seperate packages a…
Got the shocks in 2 Seperate packages a few days apart ,I haul boats & the shocks have been impressive so far with a nice smooth ride ! as I drive about 10,000 miles per month ! I even recommended Bilstein to my friend who just ordered the 4600 yesterday !
13 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the fantastic review!
We're thrilled to hear your Bilstein shocks are delivering a smooth ride, especially with the amount of driving you do hauling boats. It's great to know they're already making a difference.
We appreciate your patience with the order arriving in two separate shipments. Many of our products ship from different warehouses or manufacturers, which can result in separate deliveries.
Great parts, Great prices!
Ordering truck parts from your company is an easy and fast process! I have not had them installed yet. They'll be installed in a few days with the new strut mounts I was waiting on. I am more than certain that these will improve the front suspension as the springs have never been replaced in 20 years. Please continue to provide great parts at reasonable pricing! You are a needed entity!
12 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the wonderful review!
We're glad to hear the ordering process was quick and easy and that you found the parts you needed at a great price. It sounds like your truck is in for a well-deserved suspension refresh after 20 years, and we're confident you'll notice a big improvement once everything is installed.
Thank you for your kind words and support.
Yeah I guess like everyone else that…
Yeah I guess like everyone else that ordered here I haven’t received my order. I guess it was on back order and there warehouse in not communicating with sales. Sucks to have lame customer service.
25 juni 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we sincerely apologize for your experience.
We understand how frustrating it is to place an order expecting it to ship promptly, only to learn that an item is on backorder. We also recognize that the communication you received did not meet your expectations.
Unfortunately, manufacturer inventory can change quickly, and backorders sometimes occur after an order is placed. While that was the cause of the delay, we should have done a better job communicating the status of your order and keeping you informed throughout the process.
We appreciate your patience and are sorry we fell short of the level of service you expected.
Before the order is great, after not so much
Great on helping me decide on which shocks would be right for me. I did purchase front shocks that need to be assembled so its understandable there is a lead time on that. After receiving back shocks it looked like the entire order was marked "delivered" so I called to be sure. The sales guy I talked to sounded like he really didn't want to be talking to me and when I mentioned checking on the rest of the order he said "well there are 200 orders in front of you". Mind you I was not complaining and made that clear. Less then 24 hours later I get an email stating some parts are on backorder and there is no time frame on getting those parts from the manufacturer. The email stated I can change the front shocks if I want or keep what I have ordered. Considering these are what they recommended I stayed with these. Emailed just over a week later for an update if they heard anything and still waiting on a reply a week after that email. Was looking forward to the experience as the buying and choosing part was super easy with them. Everything after so far has been terrible. Only reason they are getting 3 stars is everything before the order.
22 juni 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your thoughtful feedback, and we sincerely apologize that your experience after placing your order did not meet your expectations.
We're glad to hear our team was able to help you choose the right shocks and that the ordering process was easy. We also appreciate your understanding that your front shocks required custom assembly, which carries a longer lead time.
That said, we understand how frustrating it was to see your order marked as delivered when only part of it had arrived, followed by learning that components had gone onto manufacturer backorder. We also apologize that your follow-up communication did not receive the timely response you deserved.
Unfortunately, manufacturer backorders are outside of our control, but we recognize that better communication throughout the process would have made for a much better experience. We appreciate your patience and your decision to stay with the recommended setup, and we're sorry we fell short after what started as a positive experience.
Good experience...shipped really fast.
1 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review!
We're happy to hear you had a good experience and that your order shipped quickly. Providing fast service and a smooth buying experience is what we strive for.
Bad communication
Bad communication. The website has an icon for tracking order processing but the server does not respond. received UPS delivery notification for first half of order. Reached out to customer service for other half of my order, received email stating that they would look into my order. haven’t heard back it’s been five days
6 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we sincerely apologize for your experience.
We understand how frustrating it is when you're unable to track your order and don't receive timely updates about the remaining items. That is not the experience we want for our customers.
We recently went through some major system changes that unfortunately affected our order tracking and customer communication. While this is not an excuse, we recognize the inconvenience it caused.
We are showing that everything with your order has been delivered and we appreciate your patience.
Absolutely sucks
Absolutely sucks. Took three weeks to get the first two shocks of the four I ordered. Two weeks later I get one shock. Called the company on Tuesday the guy said he would ship the that day and I would get a tracking number in a few hours NOTHING. Called back today Friday. Still was not shipped and they said we will ship it today and I would get a tracking number as of now still nothing 8 hrs later. Just a bunch of promises. If I ran my business like yall I would be out of business. What happened to customer service
7 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
We understand how frustrating it has been to receive your order over multiple shipments and to repeatedly be told the remaining shock would ship without receiving the promised tracking information. We recognize how disappointing that is, especially after waiting several weeks.
Many of our products ship from different warehouses or directly from the manufacturer, which can sometimes result in split shipments and unexpected delays. While that explains why your order arrived separately, it does not excuse the lack of clear communication or the missed expectations regarding shipping updates.
We recently went through some major system changes that unfortunately impacted our order processing and customer communication. While this is not an excuse, we understand the frustration it caused and apologize that we fell short of the level of service you expected.
Thank you for bringing this to our attention.
Shipping and Customer Service
This review is just based on Shipping and Customer Service.
I will review the product later and am hopeful they are as good as previous reviews say.
However, Shock Surplus “lost” my order for a week. Never received shipping so I called. I worked with Daisy. Now I can understand a warehouse missing something. And it sounded real nice, “Oh I’m so sorry, let me find that and overnight it to you for your inconvenience”.
Well that didn’t happen either. It has now been 2 weeks since I ordered the product. I ordered it that far in advance so I would have them and be ready before the day I planned to work on the truck. Well now Fed Ex says they won’t be here til tomorrow “sometime” and I had to make multiple phone calls just to talk to them to possibly change the delivery address to the shop so I wouldn’t have to make multiple trips. Well no go on that one too. Also my biggest complaint is that after every call I would hear, “I will call you right back” or “check your email, and I’ll get right back to you” for roughly 3 days. Nothing ever got resolved and I did not ever receive a call back from them. Needless to say very disappointed in shipping and customer service. Hopefully the product makes up for the inconvenience. Bottom line where the order says ships and arrived in 3-5 days, don’t hold your breath.
10 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for taking the time to share your feedback, and we sincerely apologize for your experience.
We're sorry your order was delayed and that our communication did not meet your expectations. While warehouse issues can occasionally occur, we understand how frustrating it is when you're planning a project around an expected delivery date and the order doesn't arrive as promised.
We recently went through some major system changes that unfortunately impacted our order processing and customer communication. While this is not an excuse, we recognize the inconvenience it caused.
Took three weeks to process order
Took three weeks to process order. They eventually rush shipped it but it was close to a month to get my order. Hopefully this isn’t normal but I would likely look elsewhere in the future.
10 juni 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we sincerely apologize for your experience.
We understand how frustrating it was to wait three weeks for your order to be processed. While we're glad we were able to expedite the shipment once the delay was identified, we recognize that it took far longer than it should have.
We recently went through some major system changes that unfortunately impacted our order processing and communication. While this is not an excuse, we understand the inconvenience it caused and apologize that your experience did not reflect the level of service we strive to provide.
Boy did I mess up. But!! These guys are awesome
What I thought was going to be an easy swap quickly turned. On top of that I couldn't afford the items I need. The team was very understanding and helpful in executing a return. The refund was quicker than any other place I've ever delt with. Once I save enough I will going to them for what I want on my vehicle. Thank you guys!!! Talk to you again soon.
9 juli 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the wonderful review!
We're sorry to hear your project didn't go as planned, but we're glad our team was able to make the return process as easy as possible. It's great to hear the refund was processed quickly and that you had a positive experience working with us.
We truly appreciate your kind words and your trust in Shock Surplus. When you're ready for your next upgrade, we'll be here to help you find the right setup for your vehicle. We look forward to working with you again soon!
A little long getting the items, but otherwise - great!
I would have liked to get my packages within the timeframe listed on the website when I purchased them. Other than that, it was great.
25 juni 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your review!
We're glad to hear you had a great overall experience, but we apologize that your order did not arrive within the timeframe listed on our website. We understand how important accurate delivery expectations are and appreciate your patience.
Thank you for your feedback and for choosing Shock Surplus.
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