Shock Surplus Reviews 

Bought KYB replacement suspension for my 2006 Toyota RAV4. My daughter drives it and when I drove it with my son he asked “why is the car bouncing?” I knew then I needed a new suspension. The KYB was an affordable option that I was able to install myself. After an alignment it brought the car back to the way it used to ride. Finding the correct parts was easy, shipping was quick and the installation was straightforward. The help that I have received from the staff when I had questions about their products was appreciated and I would recommend them to anyone.

Easy to find parts for the application I am looking for. Pretty good pricing for Bilstein shocks and struts. Shipping is pretty fast and they usually have parts in stock ready to go.

Purchased Bilstein 6112 for my 2022 F-150 4X4 with 5.0L V8. I highly recommend getting them pre-built with new springs and set up to your ride height. I have reused the factory spring and hardware before, but having Shock Surplus install the spring and hardware is the way to go. My set was perfect and easier to install myself. I ordered another set for my 4Runner.

Excellent customer service and the best prices around. Fast shipping too

Extremely Disappointing Experience

I rarely leave negative reviews, but my experience with Shock Surplus was frustrating from start to finish. What should have been a simple order turned into one problem after another.

Shock Surplus may have good products, but the customer experience I received was far from professional.

I hope they improve, but based on my experience, I can’t recommend them.

Took longer then the 4-6 weeks they quoted on shipping. Box arrived trashed. Probably won't order from them again. Shipping was a disaster, lack of communication from shipper after I asked where my stuff was.

Service there is horrible. Have to call five time every time I want to get ahold of them. Ended up buy the wrong set of shocks and the return process is even worse than the buying part. It has now been a month since my order and I still do not have a refund. Let's put it this way. In the first week when I finally got a hold of someone there, I was told order had not left the warehouse and they wouldn't work on my truck anyway. I bought another set of shocks from Amazon, came a day later and installed them on my truck before the wrong ones got delivered from this place. Another week of so they showed up and started the return process... I am not sure how Free Returns have a restock fee, bot pair for the course. I filled it all out and still no refund. I would not recommend these guys for anything.

Easy access. Quick response and delivery

I ordered a two separate orders on April 30. I received one order and half of the second order. I have called and spoke with customer service 4 different times and each time they assured me the missing shocks will be overnighted. It's not June 4 and I have received nothing. I am going to continue to call to get my shocks that I already paid for but this will be my last order from Shock Surplus.

Great customer service. Amazing communication and fun and informative staff.

Received my order on time, product was exactly what I ordered, and very satisfied customer.

Worst online experience I've ever had. Stay away like the plague. Their website showed these items fit my crusher, I ordered 4 parts and only 1 fit. The return and response process is so lengthy that I barely got a return label may 4th granted I've been dealing with them since April 21st. They've had 2 of the 3 parts i need to return since may 15th via FedEx tracking and still no refund. I tried returning the 3rd item that's new and wrong but they said because I took longer than 30 days its on me. Avoid this company like the plague

Quick.they help me sort out a problem but I ended up letting a guy in town move the shock body for me..

I ordered a whole set of 4 shocks from these people. I received a package with only 1 of 4 of the shocks in the box on May 30th 2026. That cost me 400 dollars. Why would you think I'd pay that much for 1 shock? I have called them during business hours but they're currently "closed". I emailed them multiple times and I still haven't received any response back. My trucks apart and now I still have to order the parts.

Excelente amortiguadores perfectos, se ven premium en toda la extensión de la palabra, en su construcción robusta y tecnológica, confiables,y justo ajuste perfecto , pronto en envío y exacto , excelente también la gestión de envío a tiempo y en su tiempo, gracias me había enterado tarde que estaban hay , de haber sabido hace rato los hubiera tenido, y la verdad muy confiables

Very disappointed with Shock Surplus customer service.

On May 16, 2026, I contacted Shock Surplus regarding an incomplete order. The package I received was missing two shocks that were clearly listed as included in the product description. I immediately provider a detailed explanation of the issue.

Despite their website stating that customer inquiries are typically answered within one business day, I did not receive a response until May 28—12 days later.

The only response I received was that they would contact the warehouse and get back to me. Unfortunately, I am still waiting for an update and my issue remains unresolved.

Mistakes happen, but taking nearly two weeks to respond and then failing to provide any follow-up or resolution is unacceptable. Customer service should not require customers to repeatedly chase answers for an order that was incomplete from the start.

Based on my experience, I cannot recommend Shock Surplus.

I ordered 4 shocks and a steering stabilizer. I received the four shocks quickly, but never got the steering stabilizer. I sent an email and filed an issue with the company but have never heard back from them. Disappointing.

Amazing company! Help me out with my claim and delivered my replacement fast.

Ordered a set of 2.5 fox racing shocks for my f350. Also ordered front stabilizer shock and fox racing shaft covers. The latter arrived in a different shipment . Customer service took care of the shipping mishap. Products were properly packaged and response was timely. Thanks again SS

Website is easy to navigate and provides the information necessary to make an effective decision. Customer Service is responsive and courteous with my questions. My shocks arrived well-packaged and timely.