ShoeFreaks Reviews 

Jennifer from Shoefreaks support is fantastic and super super helpful. I was having difficulty with a return and she handled the whole thing professionally and quickly, and my issue was resolved in like an hour.

Jenifer was very helpful with me and patient no issues at all very great communication and service.

let's start with the customer service. in a word: stellar. jennifer not only gave me multiple options to resolve my issue, but she took care of it in minutes (literally minutes!)

the items are high quality, and my wife loved them. my only beef was that canada post lost the package for a few days and i had to open an investigation, but that's hardly the fault of the ShoeFreaks team.

if you're looking for quality based in Canada, this is it. you won't be disappointed.

Very helpful and fast response

Jennifer is always so helpful with my orders,very easy to deal with. Its why I keep coming back.

Jennifer was extremely quick and polite in her responses to my questions and was very clear in her replies! Customer support was very helpful and easy to contact.

I have bought 3 pairs of boots from Shoe Freaks and once again they have gone above and beyond to make me a happy customer. Jennifer helped me when I made a mistake on my order and was very quick to respond, professional and very pleasant to email with. I will no longer buy boots and fun platform shoes from anyone else. 10/10

I placed an order and I accidentally selected the wrong size on one of my items. I messaged ShoeFreaks and they were able to change the sizing before shipping! It was very easy to deal with, great customer service.

Incredulous that a parcel coming from Montreal Quebec going to Hamilton Ontario takes a week. Completely incompetent processing time doubled by the fact that they still use Canada Post (bankrupt) for deliveries.
Someone in logistics may want to take a lesson from Amazon perhaps.

First time ordering from this company and it won’t be my last! Amazing selection, fast delivery! I ordered the wrong size and Jennifer was able to quickly approve and exchange! All I need to do is drop it off and wait for the replacement. Amazing customer service!

Helped sort out my issue incredibly quick.

Very helpful, quick responses, made the exchange process so easy!

Customer service is great and response time is pretty quick.

Customer service is exceptional, whether I was a general question I had about the heels or an issue with my order. Jennifer responded so quickly and offered solutions that I was very please with. Will definitely purchase from ShoeFreaks again in the future.

Have been a customer for years. Amazing company, quality products and even better service ⭐️⭐️⭐️⭐️⭐️

They make amazing shoes, great quality imo. They hold up agains't the elements and are easy to maintain. Key word is maintain, AKA you still have to wipe them down, and wash them if they get marked with dirt. Treat them kindly regardless, the ones i've purchased are not combat boots. They need TLC and will last you a long time.

Their customer service also has great turn around time for prompt replies. Very helpful and clarified my questions.

Jennifer from ShoeFreaks was amazing. I felt like a pain as I had initially wanted to return my boots for a refund due to some loose threads. We emailed back and forth for an entire day, and they helped me find a solution. They were kind, responsive, and polite. Even when I felt like a pain. They maintained their professionalism, and kindness. Great customer service!! Thank you, Jennifer!

Excellent costumer service.

Shoes Freaks, especially Jennifer, give outstanding customer care!! Every issue had a timely answer and solution. And the shoes!! They helped me walk my way into a pageant queen victory!

i love shopping from shoefreaks.ca they offer the best customer service and they stand proudly behind their products!!!$ love y'all