Shoely Reviews 

As part of a running group, we partnered with Shoely on an event. The rep did the scan for us and a shoe expert provided a list of recommended shoes based on questions asked by the in-person rep. The experience was excellent. The shoes and insoles arrived roughly 2 weeks from the date of order. The custom insoles were great. However, as an avid runner, the insoles snapped/broke at around the 300-mile mark. The insole lasted roughly 5 months, with regular running use.

I was told I should replace them with every new pair of shoes I buy (300-500 miles). It narrowly met the minimum mileage mark. However, the insoles did not last as long as the shoes. I am going strong with a different set of insoles.

I love that I get a shoe and insole fitted specifically for me. This time the shoe was a little small and they mailed me new shoes in a day! Great service!

Originally it was a mold of your foot you sent back, now it is an app on iPhone to scan your foot! If you’re very flexible, maybe a 20 year old girl this may be easy for you to scan! Was very difficult and eventually I got it done, however I was very disappointed with the inserts and I sent them back!

I had a long weight for the delivery of my insoles. Up on opening the package, I noticed something that i found questionable. I was hoping the insoles would show a distinct variation between the left and Right. Because my right foot a year ago suffered a broken bone. And my orthopedic doctor has recommend a high quality insoles to help support my falling arch. However, with both the shoes being identical, I failed to see where it would help support my falling arch. Nevertheless, I have given the insoles adequate time to see if they would help support my arch. I am sorry to submit that there is no noticeable change in the fall in art. But I do compliment your company on fast professional service. The delivery issue was not the fault of your company, but lies upon the postal service.
Thanks again

Quick delivery and great customer service.

I NEVER received the email to continue with the custom shoe fitting. There is no customer service that responded to my request to complete the fitting.

I had plantar fasciitis. A podiatrist recommended a customer insert. I spent $300 on them. I wasn't going to buy another pair, given the price, plus they bother my feet. I saw an ad for shoely's customer designed insert for $79. I tried them, and they are far better than the $300 ones from the podiatrist. I now have five pair for my various shoes and my plantar fasciitis is gone. I had a little trouble getting the iPhone to scan my foot, but figured it out after a couple of tries. I'd highly recommend these inserts.

My shoely insoles have been amazing! After breaking them in my foot feels very supported and my body feels much better running. I used to have ankle pain from running and these insoles have definitely helped me continue running pain free. Highly recommend!

In terms of alleviating plantar fasciitis, I don't believe the Shoely inserts provided more relief than over-the-counter (and much cheaper) inserts that are available at any drugstore. 12/20/24 - Update to my 2 star review. August contacted me after posting my review. He informed me that Shoely’s product development team is working to improve cushioning/support for PF. August also returned my payment. I am now giving Shoely 5 stars for their customer support, integrity and willingness to stand behind their product.

I purchased insoles for planter fasciitis. They insoles are fantastic and this company is a joy to work with. They take customer service to the next step. I would highly recommend this company and their products.

Wonderful experience and knowledgeable staff.

I’ve been enjoying buying my running shoes through Shoely. This purchase I used Shoely to purchase dress work shoes (Cole Haan). I was delivered the perfect size and didn’t have to order several sizes like I usually do when I shop for dress shoes. I actually was sent a 10 wide and it’s so much more comfortable. I didn’t know I needed a wide, but that’s the great technology with the Shoely scan.

The customer service is great, you can always rely in that their aim is customer satisfaction, every time i have purchased a shoe with them it would have been an smooth process plus the recommendations based on my profile have been accurate so far (already purchased 2 shoes, each one 500+ miles)

For all of the expense and tech of these insoles, I don’t find them any more comfortable than a basic, off-the-shelf brand. The lack of a metatarsal support, or even the option of one, is another huge oversight. I’m disappointed.

Fantastic support to choose the shoes. I felt the size didn’t work for me, but they very quickly shipped another pair in time for NYMarathon! Amazing customer service and responsiveness.

Y’all did exactly what you said.I am testing the orthotics now.We will see how they last.

My orthodox fit perfectly! The price was fantastic! Thank you so much!

Unfortunately your product did not work for me, but your customer service was excellent. They gave me multiple options to try and solve the issue and when that didn’t work offered to refund the purchase before I could ask. I am very grateful for their support.

I'm a bit of on "old fashion" person who really enjoy's great level of service and the feeling that the salesperson is 100 % present in the moment.

Team Shoely you did it again! Thank you and looking forward to our next meeting.