Mandarinaduck Reviews 

I placed an order with Mandarina Duck that was shipped via FedEx. The parcel was supposed to be delivered on August 28, but the tracking has not changed since August 26.

I contacted Mandarina Duck several times because, as the sender, the company is in a much better position to investigate the situation directly with FedEx. Unfortunately, I still have not received any concrete information about the parcel’s current location or a new delivery date. FedEx has even closed the investigation despite the fact that the parcel has still not been delivered.

I genuinely love the quality and design of Mandarina Duck products, which makes this experience even more disappointing. Poor after-sales service completely spoils the impression created by otherwise excellent products. A company’s responsibility toward its customer should not end as soon as the parcel is handed over to the courier.

I am not asking for an immediate refund. I want the products I ordered to be located and delivered. I will gladly update this review as soon as the situation is resolved and my parcel is delivered.

Ordered straight from their website. I purchased a small backpack for $ 136.00 and paid $ 20.00 shipping so $ 156.00 total.
I just received a bill from Fedex for $44.96
on top of the $ 156.00 - so buyer beware in the US as was an unexpected surprise.
I had already contacted them at an earlier date to find out the delivery date and got No answer - seems their Customer Service is MIA also.

DO NOT PURCHASE ANYTHING FROM THIS SCAM OF A COMPANY!!!! If we had read the reviews ahead of time we wouldn’t have either. Spent $600 on a large suitcase. Handle broke within 24 hours. Contacted customer service to request a comped replacement handle be shipped to us and didn’t hear anything for 7 weeks (had to follow up several times to get a response). They told us they wouldn’t be doing anything about it. They told us it’s the airline’s fault even though it broke walking up to our home (not on the plane). Even after sending photos of the broken handle and clarifying it did not break at the airport, they still refused to offer anything at all. This product is horrible and cheap, and the customer service is even worse. The owners of this company should be ashamed of themselves for screwing so many people over and not caring about their customers at all. This brand should be shut down asap so nobody else falls into their trap. No wonder we were the only people in the store when we purchased this POS! If I could leave negative 1,000 stars I would. RUN.

Poignée de bagage a main cassée au bout de 4 utilisations.
Valise toujours sous garantie.
Réponse du service commercial après 6 mois me disant qu'il s'agit d'usure normal et non inclus dans la garantie de 5 ans.
Inadmissible pour une valise a 170 euros !

Sono alla mia quarta valigia e sono tutte meravigliose! Sono bellissime e di una praticità fantastica . Le ultime 2 sono arrivate in 3 giorni . Sono felicissima!🤩

The customer service is one of the worst I've encountered. They speak horrible to customers and do not communicate. My order was late, I received zero communication and since it was my first ever order, I was sure it was a fraud.

very bad quality, bad leather, awfull design

Ich habe zwei Taschen und zwei Koffer von MD. Die Qualität ist wirklich top. Die Taschen und einen Koffer habe ich bei einem hiesigen Geschäft gekauft, welche laut eigenen Aussagen kaum Reklamationen der Marke haben.
Einen Koffer habe ich uber Amazon direkt aus dem MD Shop gekauft. Nach 3 Tagen war der Handgepäck Koffer da und hat seinen Test als Aufgabegepäck auch überlebt

Purchased several pieces in Taormina and also Spain. I thought it was unique and loved the vibrant colors. After two years, the small cosmetic bag (which I never check) started to split apart. To say that customer service is bad it is non-existent. I was extremely disappointed and would never recommend to anyone.

Extremely disappointing customer service.
I ordered a bag and paid by credit card. A few days later, FedEx left the package at my doorstep in the morning while I was at work. By the time I returned home that evening, it was gone. In a building with around 70 residents, anyone could easily have taken it.
Apparently, Mandarina Duck considers a delivery photo from the driver sufficient proof that the package was delivered. A signature upon delivery was not required. FedEx also claims that I explicitly agreed to this type of delivery — which is simply not true — and Mandarina Duck accepts this statement without question.
As a result, I have paid for goods I never received. In addition, I have had to deal with wasted time and considerable frustration due to Mandarina Duck’s brief and unhelpful responses.
The company should either work with a reliable delivery partner or require a signature upon delivery for prepaid orders. Based on this experience, I cannot recommend ordering from them.

Really awful customer service!!!
I needed a bag with certain dimensions and I noticed that their wesite has sometimes WRONG DIMENSIONS.
I contacted them directly and asked about this: how a 'large' bag could be even smaller than the 'medium' one?
Well......they indeed acknowledged that their dimensions in the web are WRONG, but AFTER MONTHS AND SEVERAL EMAILS trying to get then information about their products and which ones could fit what I needed....here I am still.
Basically their answer is: yes, our website is wrong, but you look yourself for the products and 'good luck' if you buy something wrong...
I was client since long time ago and I thought this was a serious company....it is not.
They treat their clients awfully, so NEVER AGAIN!

Really disappointed with the delivery and customer service

I recently placed an order on the Mandarina Duck website, expecting it to arrive within 3–4 business days like the site said. The confirmation email said it would be delivered by January 19th, but the package never even made it to FedEx. I called FedEx Italy twice, and both times they said they never received my package. Now the tracking says there’s a support ticket in progress, so they’re still trying to figure out what happened.
Even worse, I emailed the company a few days ago and haven’t heard anything back. For a brand that calls itself premium, this kind of after-sales service is shocking!

This isn’t the first time I’ve had problems either. Last August I bought three bags, two arrived and one didn’t, and getting a refund was a huge hassle.
I’ve been a loyal Mandarina Duck customer for years, but this experience has really disappointed me.

I hope they fix this, but right now I wouldn’t even recommend them to my enemies.

Shocked by the poor quality of this product!! It didn’t even survive one flight! We paid €295 for this supposedly premium suitcase made of polycarbonate with a 5 year warranty. The corner dented irreparably on the very first use! We were even further shocked by the appalling Mandarina Duck customer service. They blame the airline for damage, even though their product is clearly not fit for purpose! Suitcases are supposed to be able to withstand impact! And they do not stand by their 5 year warranty!!! Buyers beware!! We are now left with a big hunk of polycarbonate that cannot be repaired and will probably end up in the landfill after one use! Super disappointed and appalled by this experience. I wish I had checked trust pilot first as clearly, we are not alone.

Very disappointing after-sales service – not a premium brand

I bought a Mandarina Duck suitcase in Florence and was explicitly told it had worldwide warranty. The suitcase was very expensive, so I expected durability and proper customer support.

After only 1 year and 3 months, one wheel broke under normal use. In Madrid, El Corte Inglés sent me to a repair shop at Calle Prado 9, where I was told they do not work with Mandarina Duck at all.

I then tried to buy a replacement wheel online, but all spare parts are out of stock, making it impossible to repair the suitcase.

A brand positioning itself as “premium” but unable to provide spare parts or an effective repair network does not meet basic expectations. After this they came back saying that “guarantee does not apply here cos is a third party “, which is not true.

Extremely disappointing. I would not recommend this brand.

Oggi è il 7 gennaio... il mio ordine risale al 20 dicembre e non l'ho ancora ricevuto. Ho contattato diverse volte il corriere, che mi ha solamente preso in giro dicendomi ogni volta che era in consegna.
A vedere dalle altre recensioni, il problema non è nuovo e non capisco come mai un marchio come Madarina Duck non risolva il problema, per esempio cambiando corriere. Anche perché il risultato è che non ordinerò mai più niente e sconsiglierò di tutto cuore ad altri di farlo.
Per colpa di un corriere incompetente, ci rimette l'immagine dell'azienda. E l'azienda non fa nulla. SCANDALOSO.

Ho ordinato un portafoglio donna online al 5/12 ad oggi non ancora arrivato ho mandato due mail chiedendo il tracking di spedizione nessuna risposta !
Non è corretto che non riconoscono nessun rimborso su smarrimento del prodotto perché probabilmente conoscono come lavora il loro spedizioniere!
Non comprate online !

Mai avuto a che fare con un servizio clienti peggiore di quello della Mandarina Duck. Ordine fatto sul sito il 16/12 e ad oggi rimasto inevaso. Ho scritto tre volte, mandato anche una PEC ma nessuna risposta. Peccato che si trattava di un regalo di Natale. Fanno davvero pena.

THREE OF THE SUITCASES BROKEN AFTER SHORT USE - SENT SEVERAL MAILS, CALLS AND NO ANSWER.

J’achète un sac à l’outlet près de Barcelone… Je ne connaissais pas cette marque. Je reçois un nouvel exemplaire de l’arrière boutique . Cependant il s’avère en le déballant le lendemain qu’il y a trois taches. J’envoie les photos au magasin en demandant de me le remplacer. Leur réponse : uniquement possible en Espagne. Je leur réplique que je ne suis pas espagnole et que je n’ai pas de résidence en Espagne, mais rien n’y fait. Comment est-ce possible d’avoir un service limité à l’Espagne ???? En plus de ça, courriel, très sec et très désagréable de la part du customer, Service. Plus jamais, je n’achèterai cette marque!!?

I made the mistake of ordering from this site without checking this site. My order stated free returns so I received a bag that I have been trying to return since the day after purchase. They provided a return label for FedEx, which does not have a drop off site in Nice, France. After multiple exchanges asking for help and alternatives I am told they can only use Fedex. So, the return policy is not being fulfilled by the company. Awful customer service