Ordered straight from their website. I purchased a small backpack for $ 136.00 and paid $ 20.00 shipping so $ 156.00 total. I just received a bill from Fedex for $44.96 on top of the $ 156.00 - so... Toon meer
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I placed an order with Mandarina Duck that was shipped via FedEx. The parcel was supposed to be delivered on August 28, but the tracking has not changed since August 26. I contacted Mandarina D... Toon meer
Poignée de bagage a main cassée au bout de 4 utilisations. Valise toujours sous garantie. Réponse du service commercial après 6 mois me disant qu'il s'agit d'usure normal et non inclus dans la gara... Toon meer
Mi si è rotta la ruota di un trolley. Ho scritto alla Mandarina Duck chiedendo la marca della ruota (non avevo la pretesa che avessero il ricambio, volevo solo conoscere la marca della ruota). Mi hann... Toon meer
Bedrijfsgegevens
- Koffer- en tassenwinkel
- ook in
- Handtassenwinkel
- Reisartikelenwinkel
- Tassenwinkel
- Winkel in modeaccessoires
Informatie afkomstig van verschillende externe bronnen
Find bags, handbags, wallets, luggages and laptop bags in the Mandarina Duck official shop.
Contactgegevens
Verenigde Staten
- shop.mandarinaduck.com
1,6
Zeer slecht
90 reviews
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THE WORST CUSTOMER SERVICE,
THE WORST CUSTOMER SERVICE,
I BOUGHT TWO BAGS AND BOTH OF THEM HAVE THE SAME PROBLEM,THE CORDS ARE FALLING DOWN,I HAVE SEND A LOT OF EMAIL AND NOBODY ANSWER
28 juli 2021
Review zonder uitnodiging
Well
Well, I see there are people you are not satisfied with the quality of Mandarinaduck. I am a recent user of this brand so can't say if there is any change in the product quality over the years. Bought my first bag only 3 years ago and so far I like it. I have several products from them and I like all of them. I can't say that this is a chic brand rather I'd call it a practical one.
24 december 2020
Review zonder uitnodiging
Hi All
Hi All
This is to let you know that the quality of MD has changed in the years, used to be great design and quality, I still have a couple of bags, that look new and have 20years at least, washed them also multiple times and really nothing to say.
Unfortunately my last experience with Mandarina Duck was very poor. Purchased an expensive touch duck cabin trolley, used it one on airport floor and in the centre of Zürich while on business trip, ONE use, weels completely destroyed. Wrote to the customer service and although prompt reply no help as it is out of the 60days purchase EU schemes.
I have asked help for a 180GBP product and not a 18GBP one!!
Anyway never again, they have lost a customer... and many more as I speak!! Look for an alternative MD is not worthed the money anymore!!
24 maart 2020
Review zonder uitnodiging
Case cracked on second time of use
Case cracked on second time of use. Repeatedly tried emailing, but no response. The product has a guarantee - clearly worthless. This was a brand I had respect for. Definitely not now. Steer clear. I will go back to my hard-wearing Antler cases which have done me well.
28 augustus 2019
Review zonder uitnodiging
Good Design but Poor Quality
I purchased a small back pack a few months ago and the shoulder straps are already ripping off. Very poor quality for an expensive product. I live in New Zealand and bought the back pack in Italy so have no easy way to get the pack repaired. I have wasted my money and will never buy this product again. Good design but poor workmanship.
26 januari 2019
Review zonder uitnodiging
The quality of bags is shocking since…
The quality of bags is shocking since they were bought by a Chinese company... My bag fell apart within weeks of purchase...
Shame they used to be so well made.
5 oktober 2018
Review zonder uitnodiging
Product design is very good
Product design is very good. The quality though is very poor. Bought a suitcase from them... After one year handle broke... John Lewis repaired it under warranty. Just outside of warranty period the outer shell of the suitcase has a crack... Expensive luggage.... But poor quality.. I suspect thats why john Lewis stopped stocking the brand
16 juli 2017
Review zonder uitnodiging
Produkt defect - customer service non existing
Produkt turned out to be defect. Been in contact with their customer service several times, also sending documentation of the defects and they told that they would look into it and get back. Haven't had any response yet...is has been 7 months!
29 mei 2017
Review zonder uitnodiging
Worst Customer Service Ever
I bought a bag from them and it turned out to be defective. When I tried to get in touch with their customer service, they tried to ignore me for the longest time and eventually told me that they would do nothing for me. They reneged on their duty to stand by their product. Highly recommend you to not buy from them.
28 juli 2014
Review zonder uitnodiging
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