Mandarinaduck Reviews 

Compro meno di un anno fa una borsa dal loro store di Oriocenter a Bergamo (vivo a Bari ed ero lì in aeroporto di passaggio).
Il mese scorso letteralmente esplode uno dei ganci che reggono la tracolla (in borsa poca roba, chiavi, portafogli, cose così).
Scrivo ai loro social e mi indicano di inviare una mail con foto del difetto.
Ci mettono dieci giorni, dopo svariate sollecitazioni via mail e canali social, per rispondere con un bel template inutile e cominciando subito citando leggi e regolamenti e indicandomi di andare munito di scontrino presso lo store di Bergamo per accertare che il difetto non l'abbia causato io. Mai vista una scarsità di customer service come da questo sedicente brand.

un sac a 300 euro et un à 150 achetés il y a 10 ans, très peu utilisés, les boucles en plastique on lâché, ils ne propose pas de pièces de rechange sachant qu'il n'y a rien de compatible avec leur système, donc les 2 à la poubelle.
Du jetable. pour une fermeture à 10 cts de plastoc

Bestellung retourniert, Geld nach 5 Monaten nicht zurück bekommen. Nach anfänglichen Rückmeldungen auf E-Mails bekomme ich nun keine Antworten mehr. Paypal Käuferschutz abgelaufen da Mandarina Duck innerhalb von 30 Tagen nicht reagiert hatte.

Der Onlineshop ist unterirdisch! Ich habe zwei Koffer bestellt, die beide zurückgehen. Sie kamen mit zwei Paketen über Fed Ex. Nur in einem war ein Rücksendelabel mit der Angabe von 1 kg. Je Koffer ist schon ein Gewicht von ca. 4 kg vorhanden. Nach Rücksprache mit dem Kundenservice, den man nur schriftlich erreicht, habe ich einen zweiten Retourenschein bekommen, diesmal von UPS. Also eine Bestellung mit zwei unterschiedlichen Anbietern bei der Retoure. Das UPS Paket muss ich jetzt ca 10 km weit abgeben. So etwas habe ich noch nie erlebt und ich bestelle viel online. Fed Ex hat mehrere Nachfragen meinerseits gebraucht, um den Koffer endlich abzuholen. Schlechter Rücksendungsprozess.
wichtiger Nachtrag: Ich habe die Koffer mit paypal bezahlt und Mandarina Duck schrieb mir, ich erhalte nach der bestätigten Rücksendung beider Koffer das Geld innerhalb von 30 ! Werktagen zurück. Warum soll ich 6 Wochen nach Rücksendung auf mein Geld warten? Es wurde behauptet, dass es so in den Rücksendebedingugen steht. Das ist aber nicht der Fall. Ich habe eine Beschwerde über paypal eröffnet und heute die Info bekommen, dass sie zu meinen Gunsten entschieden wurde und ich mein Geld zurück bekomme. Heute sind die Koffer schon fast drei Wochen wieder bei Mandarina Duck! Außer eine freche Mail, mit der man mir schreibt die Dauer der Rückzahlung sei normal, habe ich von Mandarina Duck nichts gehört. Schlechter Shop und nicht akzeptable Vorgehensweisen bei der Rückzahlung. Ich hatte Glück, da ich mit paypal bezahlt habe.

Pessima qualità di borse e valige.Alla valigia media si è strappato metà del maniglione e con la valigia grande ,dopo pochi anni dall'acquisto,mi sono trovata pochi istanti prima di partire per un viaggio,la parte di gomma che riveste le ruote completamente sfasciata,mi si è anche rigato il parquet di nero.Per non parlare della borsa nera,carinissima ma la parte in finta pelle è diventata appiccicosa trasferendo il nero sui vestiti.Azienda dalla qualità pessima.Delusissima visti anche i loro prezzi.

Attenzione, pessima qualità!

Pessimi ! Spero vivamente che questa recensione tenga lontano altri acquirenti dal sito di Mandarina Duck. Ho chiesto immediatamente l'annullamento di un ordine effettuato sbagliando, ed è stato negato con mille scuse. Bene, allora attendo la merce rassegnata a rispedirla. Adesso, dopo averla riavuta in tempi brevi nel loro magazzino, nonostante i miei solleciti, si degneranno di restituire i soldi entro 30 giorni. E' semplicemente vergognoso!! Sono da segnalare alle autorità competenti. Nessuno può dettare leggi proprie e rimborsare quando più fa comodo, incassando interessi bancari sui soldi dei malcapitati che cadono nelle loro grinfie.

Putroppo dopo solo il primo viaggio è venuto via un accessorio para spigoli, lasciando delle viti a vista fastidiose.Sono anche andata in negozio dove avevo comprato la valigia ma mi hanno detto che non ci sono pezzi di ricambio per i prodotti della Mandarina.Dopo il secondo viaggio si è creato una crepa lunga 15cm nel fianco della scocca della valigia "rigida".questo non è normale...evitate di comprare le valigie della mandarina rigide perchè sono dei colabrodo

Avoid at all cost, still waiting for a £220 refund for a returned suitcase , no clear response from customer service after 8 weeks

This must be the worst brand to engage with, STAY AWAY.. worst customer service! I made an order for two bags (totally more than £600) via their website.. I have waited two weeks for delivery, no update or communication... I called their 'customer service' number more 20 times, no-one actually answers..and then emailed them more than 10 times, no answer either... In the end I have had to report Mandarina Duck via my bank, to try and get the money back... what happens, suddenly they respond 'please cancel and close the case with your bank'. Nope.. I stated that it will not be closed until I get my refund... no refund... yet.. on top of that UPS send me a letter with a fee over £100 for customs charge... ermm.. why should I pay it? that is Mandarina Duck's responsibility to cover all charges... why should I pay £400 for a bag that is worth £300.. does that make sense? I emailed customer services again, and I no help or response.. and has now been 4 weeks and still waiting for my refund.. I will be taking Mandarine Duck to the EU Small Claims Court for all refund and customs charges... It is absolutely shocking for a brand to be treating customers like this... stay away.. not worth it!!!!

Expensive suitcase and it
Cracked on the wheel. I’ve bought better straight from Amazon.

Ho comprato una borsa venerdì sera, lunedì mattina hanno confermato l'ordine dicendo che era pronta per la spedizione, ovviamente addebitando l'importo sulla mia carta. Nel pomeriggio mi arriva una mail automatica che mi dice che l'ordine è stato cancellato per mancanza di disponibilità, invece guardando nel loro store online è ancora in vendita ad un prezzo minore. L'assistenza mi ha detto che non ce ne sono più e di aggiornare il mio browser, cosa che ho fatto ma la borsa è sempre lì in vendita. Ovviamente il rimborso non è stato ancora effettuato. Ma com'è che si vende la roba che non si ha disponibile?

Ich habe selten so schlechte Erfahrungen gemacht wie mit MD onlineshop! Bei der Bezahlung hat es Probleme mit der Kreditkarte gegeben, weil ich versehentlich den falschen Code verwendet hab. Ich habe dann mit Sofortüberweisung bezahlt. Leider wurde am nächsten Tag der Auftrag seitens des Unternehmens storniert, mein Geld allerdings abgebucht! Nun versuche ich seit Wochen mein Geld zurückzubekommen! Trotz eindeutigem Beweis durch Abbuchungsbestätigung wird dies vom Kundendienst ignoriert! Eine absolute Frechheit!
Wenn es möglich wäre negative Sterne zu vergeben, wäre MINUS FÜNF die richtige Wahl!

NEVER buy a suitcase from them. We bought 4 (!!!!!!!!) every one of them cracked in exactly the same place after 1 use. They told us it was baggage handling error which was absolutely impossible given they all cracked in the same place. We feel like we have been robbed and they flat refused to give us out money back despite providing picture evidence. So £600 wasted. We have never ever had an experience like it.

Après un retard de livraison et 5 mails restés sans réponse , je constate que le service après vente est catastrophique !!! Leur réponse est une réponse automatique et personne ne doit lire les mails ..A FUIR !!!

Massive problems with delivery due to UPS incompetence. Mandarina Duck are doing nothing about it - except insinuating that its my fault. The reply email I got from them was flat out rude and unhelpful - it almost seemed as if they had not read my email properly. They have not offered to refund the extortionate shipping price I paid even though I directly asked (they ignored that part of the email). Awful and disrespectful.

I have placed my order on 26/11 and I haven’t received it one month later. Furthermore, they don't reply to emails and the English line is not working!
they behave like spam websites that they take your money and they disappear!!! stay away from them!!

Recently I purchased online a cabin trolley case from MD . Price shown included VAT and shipping costs and published a TOTAL price which I duly paid.
A week later when the item was due to be delivered, I was informed by UPS that there was a further £47.55p to be paid, representing a 27% upload on the price.
I understand what is going on with import fees from the EU but I can't accept that seller does not make the buyer aware of these hidden costs at the point of sale.
In this case the extra 27% upload meant that the product was not worth the overall cost in my opinion.
I attempted on several occasions to say that I do not want to pay the extra import fees and requested that the product to be returned to MD.
MD failed to understand my situation and blamed the courier UPS. UPS just referred me back to MD and took no responsibility. This game of ping pong (in which the customer was the ball) went on for three weeks . In the end, I felt pressured to pay the extra import fees ( due to threats of being referred to a debt collection agency) and accept the product , even though I felt it was not worth the money.
I have purchased many items over the years from MD but on this occasion they let me down. The were not transparent with their pricing and they failed to take ownership and resolve the matter with the shipper.
No more custome from me !

I ordered a luggage 2 weeks ago! The status of my purchase is stuck on that point. 2 weeks now didn't even shipped!
Im sending emails and called them as well and there is no explanation, just that they forward my message! On emails no reply at all. Im shocked to be honest, didn't expect from this company to behave like that, its embarrassing them and their status and they absolutely need to change customer care because i don't see care at all.....!!!!!

Un sac acheté 140 euros il y a 15 mois est devenu décoloré. Le bleu marine devient blanc. On dirait 1 pauvre sac à 15 euros issu d'un bazar chinois.
Ce sac est toujours sous garantie et le service client m'a répondu que cet état était de mon fait.
Non seulement ils vendent de la très mauvaise qualité et ils refusent de le reconnaître.
Je vous déconseille ces sacs et tiens les photos à votre disposition.