I’m delighted with this coverless duvet. It’s perfect for warm weather and incredibly comfortable. Overall, it’s a great summer duvet. It’s light, breathable and practical, especially for those wh... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Toon meer
Bedrijf heeft geantwoord
Have been trying to get a replacement mattress sorted for a few weeks now, had an email back initially about getting a replacement, I replied but have been ghosted since, with no contact about arrangi... Toon meer
Bedrijf heeft geantwoord
Didn't wait long for delivery, mattress topper has made such a big difference in sleeping quality! Hotel cushions and duvet are perfect, pillow's bounce back too. Deffinitley purchase again
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Silentnight
Geschreven door het bedrijf
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contactgegevens
Long Ing Business Park, BB18 6BJ, Barnoldswick, Verenigd Koninkrijk
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4,1
Goed
9K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A very good product that was delivered…
A very good product that was delivered very promptly
8 juni 2026
Antwoord van Silentnight
We appreciate you taking the time to share your feedback. We're happy that the product was very good and that it was delivered very promptly.
Kind regards
Joanne
Silentnight Brands
Fast delivery
9 juni 2026
Antwoord van Silentnight
We appreciate you taking the time to share your feedback.
Easy to order
Easy to order, good range of products and some really great prices. Delivery on time with disposal of old unit AND a free pair of pillows.
9 juni 2026
Antwoord van Silentnight
We're so pleased you found ordering easy and appreciated our product range and prices. It's wonderful to hear that the on-time delivery, old unit disposal, and free pillows added to your positive experience Chris.
Kind regads
Joanne
Silentnight Brands
Bed delivery
Came when expected. Kept informed through out. Delivery smooth. Very happy with service.
1 juni 2026
Antwoord van Silentnight
We are so pleased to hear that your delivery was smooth and that you were kept informed throughout the process. We appreciate your kind words Cathy!
Kind regards
Joanne
Silentnight Brands
Really clear website and ordering…
Really clear website and ordering process.
Quality product.
7 juni 2026
Antwoord van Silentnight
We're so happy to hear you found our website clear and the ordering process smooth. We truly appreciate your positive feedback on our product quality Elaine!
Warm regards
Rebecca
Silentnight Brands
Poor communication poor delivery did…
Poor communication poor delivery did not keep me informed but the topper itself is brilliant shame about lack of customer service and delivery
7 juni 2026
Antwoord van Silentnight
We appreciate your feedback regarding the communication and delivery. We are sorry for the issues you experienced and are reviewing our processes to improve.
Warm regards
Rebecca
Silentnight Brands
Lousy Customer Service
No complaints about speed of delivery, however, the cool pillow I ordered was unusable due to the smell of the product which reminded me of an 'industrial' nature. Silent Night said I should leave it in a well aired room for a time and wipe it with alcohol wipes. It's a brand new product!! Why should I? Clearly 'Customer Service' is merely lip service to Silent Night.
27 mei 2026
Antwoord van Silentnight
We appreciate you sharing your experience with the pillow's odour Mike. We understand your frustration with receiving a new product that requires airing out and cleaning. We are taking your feedback seriously and will review our product quality control and customer service procedures to prevent similar issues in the future.
Warm regards
Silentnight Brands
Mattress is fantastic
Mattress is fantastic. I bought a Firm one. Great quality. Reoccurring Pain in the should gone. Delivery went smoothly. The reminders before delivery were very helpful. I would recommend their service.
30 mei 2026
Antwoord van Silentnight
We are so pleased to hear that our firm mattress has brought you such comfort and relief from your shoulder pain Joanne. It's wonderful to know that the delivery process was smooth and our reminders were helpful. We truly appreciate your recommendation!
Kindest regards
Rebecca
Silentnight Brands
I ordered a tower fan and had this…
I ordered a tower fan and had this redirected to the local evri locker to be informed by evri it was first delayed then 3 days later checked the tracker to be informed it was being returned and no idea why. 2 weeks later and several emails with no response from silentnight. Had to use protection from PayPal to receive a refund. Will not be buying anything else from Silentnight
5 juni 2026
Antwoord van Silentnight
We are truly sorry to hear about the issues you experienced with your tower fan order and the delivery process. We understand your frustration with the lack of communication and the need to involve PayPal for a refund. We appreciate you bringing this to our attention.
Kindest regards
Rebecca
Silentnight Brands
Really easy ordering and delivery men…
Really easy ordering and delivery men were lovely very helpful Mattress is perfect so far have slept well
5 juni 2026
Antwoord van Silentnight
We're so pleased to hear that your ordering experience was easy and that our delivery team was helpful. It's wonderful to know you're sleeping well on your new mattress Karen!
Kind regards
Rebecca
Silentnight Brands
Ordered the pillow,the courier lost it.
Ordered the pillow,the courier lost it.
Rang several times to chase it up.
Another pillow was dispatched,by everi time overall was to long and an inconvenience.
5 juni 2026
Antwoord van Silentnight
We sincerely regret the inconvenience caused by the lost delivery and the delay in receiving your pillow Carol. We are actively reviewing our courier services to prevent such issues.
Kindest regards
Jenny
Silentnight Brands
Antwoord van Silentnight
Thanks Ian for your kind feedback!
Packed really well and lovely size
28 mei 2026
Antwoord van Silentnight
We appreciate your kind words Jacqueline!
Kind Regards
Jenny
Silentnight Brands
Really comfy mattress topper
Really comfy mattress topper. Helped me sleep on a hard bed.
4 juni 2026
Antwoord van Silentnight
We're so glad our mattress topper helped you sleep comfortably Vicky and thank you for your feedback.
Kind regards
Sarah
Silentnight Brands
Airmax 3400 tower fan excellent
Bought Airmax 3400 tower fan It had good reviews and was best price compared to other retailers for same product. Swift delivery.
Excellent fan. In current heatwave it dropped bedroom temp from 32 down to 26 by leaving it on before going to bed. Leaving on during the night...for an hour at a time using the timer function dropped the temp to 24. Comfortable sleep ...even had to.pull covers on just before getting up.
25 mei 2026
Antwoord van Silentnight
We are so pleased to hear that you love your new fan, and that the Airmax 3400 tower fan has helped you stay cool during the heatwave. It's wonderful to know you're enjoying comfortable sleep! Thank you for sharing your positive experience Ruth.
All the best
Joanne
Silentnight Brands
Antwoord van Silentnight
We are so glad to hear you are happy with the quality and delivery.
Thank you for takin g the time to feed this back Linda.
Kind regards
Joanne
Silentnight Brands
It took away the heat re menopausal…
It took away the heat re menopausal sweats & extreme weather heat so really so pleased with the cooling blanket.
Thankyou so so much grateful appreciated for the companies superb workmanship in making this cooling blanket.
I will definately buy for my family if they need them.
Kind regards
1 juni 2026
Antwoord van Silentnight
We are so glad to hear our cooling blanket has provided such comfort for you. Your kind words about our workmanship are truly appreciated, and we thank you for considering us for your family.
Kind regards, Louise at Silentnight Brands
Goods received on time and as expected 👍
25 mei 2026
Antwoord van Silentnight
We are so pleased your goods arrived promptly and met your expectations. Thank you for your positive feedback Lorraine,
All the best, Louise at Silentnight Brands
Happy with the product and delivery
Happy with the product and delivery. Only problem was that an essential pack of screws was missing and it proved difficult to obtain replacements, although l eventually did. Staff on phone were very pleasant.
24 mei 2026
Antwoord van Silentnight
We're glad you're happy with the product and delivery. We apologise for the missing screws and any difficulty in sourcing replacements. We'll look in to this further.
Louise at Silentnight Brands
Recently claimed through the guarantee
I recently made a claim under the guarantee because my mattress had a dent in it. To be honest, I wasn't expecting much, but I was pleasantly surprised when I received a response just a week later confirming that a replacement mattress would be sent.
The whole process was straightforward and hassle-free. On the day of delivery, I was given a clear delivery window, the delivery team brought the new mattress upstairs, and they also took away the old one.
The service from Silentnight was excellent from start to finish. I was genuinely impressed and would have no hesitation in purchasing from Silentnight again in the future.
19 juni 2026
Review zonder uitnodiging
Antwoord van Silentnight
We are so pleased to hear about your positive experience with our guarantee process and delivery service. It's wonderful to know we could resolve the issue efficiently and that you would consider purchasing from us again. Thank you for your kind words!
Louise, Silentnight Brands
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.