shopgoodwill Reviews 

Shopgoodwill.com has started with ads on bottom over the bid button so when you try to bid on a item in the last seconds you bid a ad where the(place bid) is located. Now the ads are double in size and not worth the aggravation., also shopgoodwill.com uses FAKE BIDS TO BID YOU UP. for example i accidentally punch in a three digit amount on a cheap single possible two digit amount and the store bid it up to 1$ less than the three digit number I accidentally put in. In good faith I payed the admit in good faith mowing the item wasn't worth it. Another time I bid on a item over the value and it was bid up pay my reserve and no one made any bids on it. Auction ends and the next day the item is back for auction with a starting bid of my reserve. Coincidence. I think not. These people are crooks!!

Need more uniformity in training. Some participating store/regions are not trained to say, ship larger items , while others will. Feedback when I create a customer service ticket is spotty at best. If I do receive a response it's normally after the auction is closed. If you don't have personnel-just don't offer the service. Also, if you're bidding on an itemm. a great service would be a reminder text or email before the item closes. You would generate lot's more revenue.

It’s obvious they can see your bid and at the last minute will bid $1 less than you to drive the price up. 75% of the auctions I won are won by $1 and the next higher bid was placed 1 min before the end of the auction. This is fraud and they should be prosocuted for it.

ShopGoodwill of MERS Missouri is GREEDY AND UNETHICAL! I received an item that was damaged during shipping, but I still wanted to keep the item, I just wanted to be compensated for the damage. I provided the photos and asked them to file a claim with FedEx for the damage or provide me with a waiver so I could file the claim. Instead, they are making me travel 40 minutes out of my way to return it. Once they receive it, they will refund me, but then file the claim for themselves and sell the item again. Unfortunately, I am not able to leave this at my doorstep to be picked up due to high theft, and they will not compensate me for my time of having to go to a FedEx location. All of this trouble because they are GREEDY AND WANT MORE MONEY.

Goodwill online auction is a scam. The shipping is ridiculous over charge. They get the items from donation and turn around making huge profits. I doubt that they stated every dollar , 90 cent go to helping other rather to CEO pocket.
Don't buy anything from Goodwill either online or in store. Not worth it. Go to your thrift store which is much better.

I have 7 days to pay and usually I pay within 1 hour.
However Goodwill ships when ever they get around to it. Generally a week or longer.
Right now I'm waiting for a auction that was won on 06/01/24.....17 days and hasn't moved.
My new policy is not to pay for new auctions , until my open orders have shipped !
Wake up Goodwill. Give a ***** about your customers.

bought a sewing machine that was sold as "working perfectly." it was damaged and no one ever responded to my emails about it.
other people have had the same problem so be aware that what you buy may be be described accurately

Greedwell Industries has raised prices to the point where many items cost more than retail. The CEO paid himself over a million dollars last year. Regiona managers are making in the high 6's. They take advantage of a legal loophole to pay disabled employess well below minimum wage. Shipping charges are absurd. I check the cost to ship a hat and it was estimated at 40 lbs.! Shipping costs of $40-$50 per item. I can get a hat shipped from AUSTRALIA to Seattle for less than $10. Support your local mom / pop thrift stores and give the shaft to Greedwell!

Bid for 5 items, won them, never received them. I opened multiple cases on paypal & only got my money back for 2. I still never received any package or any other refund. This app & website is an absolute scam.

This Auction Website is terrible and should not be allowed to operate. Their pictures are bad and the descriptions are worse or non-existent. Shipping, Handling and taxes are crazy high. Example, Bid on an item and win for $29, then add Handling of $10, Shipping $15 and tax $5 and total is $59 (Double the winning bid cost). This is typical of buying on this auction site. Use to get bargain sometimes but, there no way to tell who is really bidding on the items and there is no place to leave feedback on ANY outlet. Also believe on popular items, they have someone bid on items to drive up the cost. So that said, they can and do as they please. You as a customer, can be totally duped and have no recourse. Bid and buy at your on risk!

If I could give a zero, I would. Totally fraud auction. Bought antique book, item description was not accurate, photos cleverly disguised the extent of damage. Paid $90 for this worthless garbage. Book totally falling apart, the only illustration was missing. They have return policy that they won't honor. Goodwill is a scam company! AVOID THIS AUCTION SITE!

My experience with shopgoodwill.com has been very good. I buy toys in bulk which are by the pound. Some toy lots have amazing finds in them, all of them have at least one hard to find item that I have been looking for. These items are donated so there is no guarantee on condition, which for the price I pay is no big deal. My advice is to always set a budget, read the description and disclaimer on the auction. Remember, this is a website that is a non-profit and depends on donations and sales to survive. So, with that in mind buy from this website knowing that you are helping a great cause.

Radio was not tested and when I reached out to their customer service they said they didn't have the staff to check if in working condition. Statement if purchased as is with no refund! Item purchased as is. . .

Scam...
Your account will be inactivated if you seek to combine shipments. Then when you reach out to customer service, no one responds. No explanation is given. You therefore cannot ship the bids you have won.

I buy a lot on goodwill.com, and for the most part am happy with my purchases, although I’m not sure if I am bidding against employees or real bidders…. But in the last couple of months I have been given refunds for items I won because (1) item was lost and/or (2) no reason given… REALLY?!?!? Why bother with these people who are so unreliable, especially after reading the other reviews. I had an inkling something fishy was going on 🐟

Purchased a new with tags ralph lauren suit from shopgoodwill for $300. To my surprise there was literally 15 holes in the suit. The suit is literally described new with tags excellent condition no flaws. I can not even get customer service to respond to me. I had to file a complaint with the attorney General for false advertising. The suit came from central north carolina do not trust this location to miss this many holes is insane

fake bidders.instead of setting my max bid at 31$ I somehow put 301$ on some baseball cards worth less than 50. out of 4 bidders 2 stopped at less than 20$. Then 1 bids 75$ 150$ 300$ leaving me stuck with a bill of 301 plus crazy shipping and handling. I made the mistake so I was going to go ahead and pay when I thought something is bad wrong ,why would any one bid 75 150 300 for 30 to 50 $ item. very confused and wonder how employees would benefit , something way wrong for sure

Zero stars. Shopgoodwill (Ventura Santa Barbara Counties) sent me a speaker I bought that was not properly packed for shipping and got dented/damaged during shipping. I tried contacting this particular shopgoodwill the same day a few days ago when I received the damaged item to request a return and a refund but has not received any response at all. I also tried contacting the shopgoodwill headquarters in CA today and also did not get a response. This shopgoodwill is ignoring my inquiries about an issue they caused and probably hope that I will just walk away quietly and just give away my hard earned money for their damaged merchandise. This shopgoodwill location is the worst I have encountered buying from shopgoodwill ever. I want this shopgoodwill to start a return for the damaged item they sent so I can get a full refund for my purchase. They charged me a $10 handling fee (barely got a few sheets of bubble wrap for that) and a ridiculously high shipping fee of $30. I want all of this unnecessary expenses refunded as well.

The Goodwill on Beach Blvd off of 3rd street in Jacksonville Beach, Florida is HORRIBLE!!! I have beEn going there almost every day since they opened the new remodeled store and spend between 60.00 to over 100.00 per day not to mention that I give 60% of what I buy back in the form of re-donation and donate many other items on a regular basis. I would go in and everyone was friendly and knew who I was!! I am recovering from Cancer and it was my Happy Place to go and spend some time!!!! I go in now and there is no music the employees are the RUDEST PEOPLE I HAVE EVER DEALT WITH AND THE PRICES ARE HIGHER THAN NEW RETAIL!!!
IDONATED SOME UGGS A WHILE AGO AND THEY ARE CHARGING 49.99 EACH PAIR!! I am donating to help the less fortunate who cannot afford to pay high prices for nice things and yet I am giving the things to you for free and you are ripping people off!!! An employee was rolling out a rack of cloths this morning and I was pushing my basket by the rack so I would have a chance to get in and look before everyone jumped in and there was no room not even near the employee as I have been doing this for years and she told me BACK OFF BECAUSE I WAS A SAFETY HAZARD!! What employee tells a customer to BACK OFF and let alone a good customer who has been doing this same thing for years!! I was in no way a safety hazard to anyone. This same employee says the same thing no matter what she is bringing out and yet left a whole bin of BROKEN GLASS SITTING IN THE MIDDLE OF THE STORE FOR AT LEAST 5 MINUTES. SHE HAS BEEN VERY RUDE TO ME SEVERAL TIMES AND I HAVE BEEN NOTHING BUT NICE TO EVERYONE THERE. In the past they used to put customers first like they do at other stores and now thinking it is ok to tell the customer to BACK OFF until she is done is DISRESPECTFUL AND RUDE!! THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD AND WILL NEVER EVER DONATE OR STEP FOOT IN THAT STORE AGAIN. MY FRIENDS AND NEIGHBORS WILL ALSO STOP SHOPPING AND DONATING AS WELL!!

I put 4 stars so it would be posted. ShopGoodWill is a scam. Go to the bid history on any item you will see a 6 digit name those are GW workers. They bid higher on all items to increase the profit they make. I have been bidding for 4 years til I figured it out. Infuriates me knowing everything was donated to them. I don’t mind bidding, but don’t bid just to increase your profit. You will notice a lot of things reposted and back on auction, that’s b/c the got stuck with the winning bid!