shopgoodwill Reviews 

I "won" order 51211874 on the 17th, paid on the 18th, and contacted the seller on the 25th (to request an estimate of when the item would ship). I received a terse response that items ship within 5 days. I responded it had been over 5 business days and was told it would ship on the 25th. They printed the label. The carrier still hasn't received the package.

Hello, I am trying to gather enough evidence to see if we have a chance to expose the goodwill industry or at least shopgoodwill.com. I believe they are overcharging buyers and as a tax exempted non profit which pays their senior level employees six figures and CEO was paid more than a milion dollars last year. And they exploit its handicap workers paying them pennies per hour thru loopholes.
Please email me at illwillproofs at Geemail

Saw an item that weighed less than 2 pounds weighing in at 48 pounds on the listing. They keep giving me the same old tired lie about dimensions and box sizes. I have shipped this very item, and I know deceit when I see it. I have closed my account with them. Helping the poor my eye, they're helping themselves.

The price fixing is insane. They will pull and relist items until they get above market price. However, when you receive items you've purchased, the quality is very low. Coupling that with the outrageous shipping prices, I can't think of a worse way to run a business. 0/10

Bought ps4 pro for 96$ from auction. the ad said " NOT Tested powers on". 2 days later the console arrived in a seriously bad damaged box. go to turn the console on and it puts out a display but theirs something wrong with the console because the screen flickers. I go to test the HDMI port and its fine and no shorts. The IC chip went bad that controls the HDMI port causing the screen to flicker and then the console to completely die with white LED on it and no display after a few minutes of turning on every time. I took it to a repair shop and they quoted me 150$ to solder on a new IC chip and resistors as well on the motherboard. they sold me a broken console and knew what they were doing when they sold it. the ad never mentioned once anything was wrong with the console at all. never will donate any of my stuff here anymore or even step foot in a good will store. I will never be a customer again , the cost to repair it was more than what I paid for the console!

They way overcharge for shipping and don't cooperate with conbines shipping, the reason for this is they make money off the shipping, also their handling fees are outrageous. Generally they are hard to get a long with.

Charged me $85 shipping on a 7 lb item, buyer beware, I never would have imagined 2 toys would cost me so much. Customer service is useless.

There are questionable taxes being charged system wide. Most states have a fixed sales tax and there may also be a city tax applied to the item depending on where you live. However, shopgoodwill.com is now applying a tax fee that is above the sales tax. They claim that it is a tax for shipping/delivery although most states will not tax items when delivery/shipping costs are listed and are not part of the price. The only case that shopgoodwill.com will not apply the tax is if your state prohibits taxing that item, e.g. clothing. They do tax on items that are not taxable since that would be so obvious a violation. So, what could be the reason to collect this legally prohibitive tax? This could be a way to cover their fees for payment by credit card. It is hard to know at this point without an investigation and audit. But it is being done by them system-wide across all the states by them.

Additionally, combining shipping items according to weight limits from same outlet store may not lower those costs since they have caveats and conditions in place like fixed rate on shipping and handling on items that won't give you any savings for doing so. Therefore, the only decision the consumer faces is one or two packages/boxes to receive the items.

Awful! If your winning bid isn't the price they hoped for they will recant your bid and relist or sell elsewhere. It's happened too many times to be accidental. However, If you over bid based on poor description you are still forced to buy. Also the shipping/handling/BS other fees are so high as to negate any potential savings you may have had. Avoid!

My first negative experience was being sent a watch that was obviously defective, the crown would not screw down as it should on a water resistant watch. It took a bunch of emails, involving their primary customer service before the issue was resolved.
My second negative experience was an order that didn't ship and didn't ship and didn't ship. I had had enough and asked that my order be cancelled. Magically, it shipped that day. Except it didn't. My guess is they created a label that day so they could say it shipped, because FedEx from their location to mine does not take a week.
It may take a bit of work, but there are other places to find deals. Please, shop anywhere other than Goodwill industries.

Seattle Evergreen Goodwill sells fake items. Recently purchased a pair of earrings listed as 925 silver and was initially charged 24 dollars in shipping to send a four ounce package across the state. The shipping was then lowered to 17 dollars (it actually costs them less than four dollars to ship), but the item was totally fake. DO NOT BUY FROM THIS LOCATION.

They marked the sheets as queen and were full. I live 70 miles away. They wouldn’t let me return them because it was over 7 days.
I would have understood if I just didn’t like them but they made the mistake.
Now they charge you for a bag also.
I won’t be buying anything else from Goodwill

Had a problem with merchandise called him left messages. Email many times a button quite a few stuff over the year never really had a problem. I think they’re just too big. They don’t know what they’re doing. I still try to contact them and no return calls. Nothing email nothing some of the merchandise is not the greatest. Make sure you ask if it is good silver or bad silver. The two difference are big One will turn your finger green. The other one I bought a ring it said Sterling silver turned out to be in Mexico. I think they need to definitely had jewelers and who knows what they’re doing it.

Shop goodwill
Shopgoodwill robs consumers.
1) the postings dont mention all the flaws, nor do the photos show the flaws. As there is a zero return policys, consumers have no recourse if products are covered in human excrement, filthy, broken, damaged or FAKE.
Most items are obviously fakes or inauthentic.
2) its not an auction. Its bid manipulation and thievery.
For example- a consumer bids $151 on a pair of 14k opal earrings. Bidding has 48 hours to go. The first bid is automatic to the starting price of $49.
No one or thing bids. There is 1 minute left. Score! Right?
Wrong. The bidding will all of a sudden go up to $150 and that is what you now must pay for the item.
Another example of bid manipulation: a wooden bowl with turquoise has a starting bid of $39. The consumer bids $56. The same item is $150 on eBay and other resellers.
19 hours left of bidding. No one else bids. With 60 seconds left, the bid is now $57. All bids are now blocked.
Plus the ads cover up the bid now button. The consumer lost the auction in the last minute with no recourse. If shopgoodwill thinks that the bidding is not above the value, some ethereal bidder (or AI or a simple algorithm) will bid $1 over the highest bid and no human wins. The item gets reposted until ???
Some items may not even exist to be sold.
3) shipping fees. For one piece of art, with NO glass, the shipping was 3 times the cost of the piece. Shipping fees are ridiculous. And sometimes they use usps, they use whatever sender they want.
If the item is broken, the consumer has send pictures. But the pictures phones take are too big for their system. Thus, photos must be shrunk or converted to pdfs. The seller ignores the first request and the consumer must resubmit the photos.
And it is the right of shop goodwill to do anything- or not.
4)no customer service. Shop goodwill has an F rating on BBB. Shopgoodwill does not respond to complaints on BBB. Consumers
Have zero recourse through BBB.
5)As there is no customer service and no returns and the bidding is manipulated by shopgoodwill, shopping on shopgoodwill is like flushing money down the toilet and hoping that the septic system will regurgitate clean bills.
6) filters dont work.
If the consumer wants to bid on one location only, the filter does not stay. The consumer may think that they are bidding on a local item that they can pick up. Alas, its not the case, as the filter vanishes. The consumer may be bidding on something with a shipping fee of $60 and the item is 1,000 miles away.
If the consumer wants to keep their account, they have to pay for the item. They can then Donate the item back, and shopgoodwill can sell it again.
7) after 4 weeks of using the site, I was robbed in every way listed. My money is flushed down the toilet and gone forever in the septic system. Oh- I mean it is at shop goodwill!
Dont use the site.
Seriously.
Prices are the same as any online site- but most of those sites have some kind of customer support.
Shop goodwill is the evil site that everyone says that they are.
Stay away. Please, I implore you.

Every goodwill store recieves donations. The items that they think can earn good money are sent to shopgoodwill.com and not sold in the local stores. Fine, whatever. Where I have my problem is the shipping of items. I was looking at an item for sale today. The listing said the actual weight was 35lbs and the shipping weight was 84lbs. You CSNT tell me they used 47lbs of shipping material to send an item thru the mail. This is RIDICULOUS, come on now, stop trying to rip consumers off due to your greed. Do you not think wr pay attention to these things. As a former employee of goodwill, I am appalled by this practice and glad I have left the company.

I loved shopping at the GoodWill Outlet, It actually was Therpy for me. Like a treasure hunt. It was fun, not anymore GoodWill decided to cash on the reselling trend, and marking up prices for trash, and even more expensive on GoodWill.com.. I was absolutely SHOCKED at the prices. No more GoodWill for me unless the outlets reopen! Not a smart business move, shame of you Goodwill! You choose GREED over Graciousness! Not a good look!

You get everything for free and now you want 10 cents for a bag to put it in!! your CEO is so greedy its unbelievable! You need to share some of your $$$$ with the people that really work for you, which, I am sure many are part time. I donate to your stores all the time and have spent a ton of money there! you can bet you will never see me there again until you stop being so greedy!! People need to stand up, just say no to these rip-offs for a few days and make them pay for the bags! Plus their prices are now higher than some retail stores and most items are filthy dirty!

FALSE ADVERTISING: Buyer beware, Goodwill has inappropriately identified objects as jade and sterling silver in my case and stand by their statements. I foolishly purchased items assuming they were what Goodwill said they were. When I asked to return them I was met with the wall of denial and the hoops of paying for transport to return and a percentage of my costs reduced to reshelve.
I have learned a lesson that I should have already known. Buyer beware. I will no longer shop with them.

The majority of items instore are now cheap stuff from Target and other stores. Things that probably didn't sell even 'on sale' in those stores. Thrifters look for quality brands of goods at a fair price...a bargain!! These items are DONATED, the backrooms are stuffed, shelves are often pretty sparse, and the prices are more than TJ Maxx and Home Goods in many instances. We are disgusted with the prices these days. Goodwill will soon be off our list of places to shop. As it is we no longer donate to them. They have become very GREEDY. And some of the locations won't even provide a bag no matter how many items you have. No longer a 'fun place to go'!!

Being a reseller I can show you receipts for over 400 items. I can also show you a trash can full of 278 items that had zero business being sold by goodwill. They wouldn't dare put some of these items inside their store in the horrid condition they are in.They get away with these items being in horrendous condition because it is online and they have zero return policy. I have received pants with feces stains. I have received blazers with over 23 holes described as new with tags. I have received items covered in dog pee. DO NO WASTE YOUR TIME OR.MONEY THEY WILL SCAM YOU WITH INCOMPLETE CONDITION REPORTS AND MAKE IT HARD TO RETURN ITEMS.