shopgoodwill Reviews 

Some Goodwills such as North Florida Goodwill rip you off on shipping in a way that's hard to believe. There is no redress. They just stiff arm you and blame FedEx. Lies. I have purchased many times there but check shipping before you place a single bid. They may take you to the cleaners. I bought 3 guitars from 3 different Goodwills. One charged $20 which is very fair. Another (South Florida) charged $43 pretty steep but good packing. North Florida charged $70! Ripoff. Slowest shipper as well. Haven't seen it yet. Super bad deal. They don't care.
I did eventually receive my package. It was in a box big enough to hold 4-5 guitars or a medium size human. No wonder it was so expensive! It had very little packing and was poorly taped so it was a testament to the shipper that it arrived OK
I saw the exact same guitar being sold by Central Ohio Goodwill and the shipping estimate was $12.81 with a $16.36 total! A $50 difference in shipping!
Real customer service at Shopgoodwill is non existent. They are only there to make excuses and tell you why they will do nothing. Redress is not possible. These are the signs of a truly terrible company and really bad management.

They'll send you items covered in black mold and then act delusional when you speak wity the manager. Stay away !!!!!

The website is set up to feed the ads on the site. I noticed several times after I received notification that I had been outbid. When I click on view active bids or anything on the page it takes you to an ad. This is not by mistake because they make money per click. The website is a scam site. They post items very low. By the time the auction is close to closed the price can jump up hundreds of dollars. For example the item can start out at 10.00 dollars and after a few days it can be 200 dollars for used items that are donated. I will not be buying anything and I recommend you do not either. The buy now is very expensive for used purses for 24.95. I'm sure resellers are running the bids up or some kind of scam is driving up the amount. Very dissatisfied Goodwill has taken a turn for the worst. Junk is in the store and the nice stuff is being sold for hundreds of dollars.

I bought a womans dress winning bid $8 but then they added a bunch of fees so my total was $30! When I recieved my order it was JUNK!

I do most of my shopping online, and shopgoodwill.com has become one of the worst places to do so.

It's set up so that various Goodwill stores around the country can auction their own inventory. You can find tons of great brands on the site, however the merchant stores have made it clear that they can scam you and get away with it.

In the past year, I have bought several jewelry items at what I thought were great deals. However, when the packages would arrive, items would have significant tarnishing, scratches, missing jewels or links, or other damage. The stores are able to get away with this by having a disclaimer that says to please review all photos. Except, the photos misrepresent the product by often times being overexposed to give the items a deceptive finish, or otherwise blurry, with product in shadows, or angled in ways to disguise damage.

Clothing and shoes are photographed the same - every attempt made to hide the true condition, while calling it "detailed in photos"

Starting bid prices have also increased exponentially. I think they're trying to compete with secondhand sites and resellers, but there's one problem - fewer and fewer of us online shoppers will be using a site that so obviously wants to misrepresent its offerings, not offer returns and have a pretty much non-existent customer service experience. (Like asking for additional details about an item only to be told it was photographed in is entirety). At least with reseller sites like eBay and Poshmark, we can expect an item to be represented clearly, or to have the ability to return the faulty item. Do better, shopgoodwill!

I buy a lot off Shop Goodwill but try mainly to buy from the ones Closest to me. The Shipping and Handling Charges they are so Inconsistent and BAD throughout the entire website Locations. A Football Jersey that weight less than 1 Pound will have a $11-$23 Shipping Charge and a Handling Fee. The USPS has aFlat Rate Padded Envelope you can ship this in for $7.00 and Sites like Poshmark Charge $7.87 Fltat Rate under 5 Pounds. Goodwill just RIPS you off or has Dumb People handling Shipping Charges

I bought an acoustic guitar which was not cheap. the photos intentionally were taken from angles to hide damage that would incur significant cost to repair. I filled a claim that was instantly rejected. hard to believe a company that calls themselves "good will" would stoop to such deceptive practices. ripped me off for $70! will never buy from them again.

I bought a pair of shoes online through Arizona goodwill on the 5th same day I bought from 2 other states and have received my 2 other items and here it is the 11th and they still haven't shipped my item yet. So do nor buy from them online unless u don't want to receive it and not get a refund either. That store cannot be trusted.....

The goodwill sites shipping charges have become obsene. I was goong to bid on a pair of tennis shoes and the shipping said $35-$70. I sent a complaint and they said that Fed-ex controls shipping charges. Thats BS. The shippers like Fedex and UPS do sell the fact that they can charge Customers published rates and if they get a discount of 20% or whatever they keep it as profit. But what they are doing is checking the dimensional weight box on the shipping machine when shipping a package. This button is checked when you have a large box that has no weight like shipping 2 pillows. So UPS and FEDex came up with Dimensional weight. The problem is Goodwill is using for everything and gouging Customers by inflating tye shipping charges to get more$$$. What happened to buying sonething you collect or need and paying a fair price for shipping? Goodwill needs to educate thier people about dimensional weight and when it applies. Also fair handling charges. It diesnt cost $5 to mail a pair of tennis shoes!

I've been a customer for 5 years now but today I just paid my last order. The shipping/ handling is just a gross abuse, I would think they have a discount with the carriers but even though, they charge the most expensive shipping from all over, also the items are mostly junk nowadays. I also want to help the cause but they are just rippers. Ill try to find a better option. Bye!

Have bought multiple things in the past...Bigger and heavier than a belt buckle. Just over $10 for shipping. Almost as much as my bid. This is THE END.

The Peoria, Illinois sent out a horrible lot of jewelry and left out a substantial sterling chain. I paid 521.00 for this lot. I emailed and paid cost of shipping to return it. I tried emailing them with no response. I will not bid on their mixed metal boxes again.

Absolutely terrible. Bought a framed print that was supposedly an 1863 map print. The print was copyrighted 1986- but the listing made no mention of this information. The photos also didn’t show the true copyright year. The shipping and handling fee was over $60. Total scam. I can’t believe that Goodwill is so dishonest.

Like previous comments, shipping prices are insane. I was charged $24 to ship a sweater from NJ to MN. Ridiculous. I think I got a deal on a few things… but won’t be buying anymore. What a scam.

I’ve been meaning to leave this review for some time. Shop Goodwill randomly blocked my account for no reason. They never responded to numerous attempts to email them.

Their shipping prices are predatory. They will blatantly charge you 5-10 lb for shipping an item that weighs 1 lb or less. Then they will charge you handling on top of that. They try to sell their items (buy it now) and ebay prices but at goodwill condition. Stop supporting this business, it’s crooked.

The shipping cost are outrageous. I went to be a 1 ounce coin. Shipping is $20. So long goodwill. Glad the CEO makes 18 million a year

I bought a hat for 5 dollars. It shouldn't have weighed more than a pound and it shouldn't have had a size of more than 10x10x5 but SOMEHOW, the thing costs 25$ in shipping not even mentioning the handling fee of 5 dollars making my 5 dollar hat 35 DOLLARS. Scummy site through and through

I have noticed a major increase in what items are going for. I couldn't believe how much people were paying because the items I buy would not be bought by individuals, mostly just resellers. The prices they were selling for means they would be loosing money. So I started looking at the buyer names. Things like F....1 and F....2, and so on. I also started noticing several lots suddenly being put back up online. This to me is showing that goodwill has some sort of bot trying to create more competition and trick buyers into bidding against a bot and paying more. Goodwill has become nothing but an unethical company.

Their website is slow and sometimes like dial-up. Like many other ppl have said, "Shipping cost is ridiculous." Not all stores are ripping us off, but those that do should be ashamed of themselves. A very disgusting way to do business. To leave my comments on a good note, I got a refund for an item that was not correct. However, the same item is back up on their website with the same exact description!

If I could give a ZERO I would. Purchased a piece of jewelry and my bad, I did not look at the shipping cost prior to the auction ending. When I saw shipping at 4 pounds, I chocked. An item that should have shipped at 4 ounces cost me 11.56 plus 3.25 handling and 4.52 tax. Ludicrous! So, a 36.00 item costme 55.33. And, they blame the shipping company for the high cost.....BS