shopgoodwill Reviews 

I bid on some shoes. Was the only bidder, just got a notification I've been outbid. So I try to go to the website, guess what it's unavailable due to maintenance!!!! How convenient. This isn't the 1st time they've pulled this crap. I also feel the prices for shipping are ridiculous. The item will cost say $5, shipping will cost $20. They say something weighs a certain weight & then add a few pounds. So basically they are lying! And don't get me started on the secret bids or whatever they're called. That's a bunch of b.s. What is really going on? What is there to hide? Makes me think there's someone up to no good. And the actual store's prices are highway robbery. I love how they sell 2 piece outfits, each piece separately. Bathing suits too. Surprised they don't do it with the shoes too. Hahaha. And the color of the day tags, whatever the color i NEVER can find that color. Overall Goodwill sucks

I like Shopgoodwill.com, I do. I read the bad reviews and continue to shop but, with caution. However, I won a bid on a piece of art that, according to Shopgoodwill's measurements and weight, felt the shipping would be reasonable. I had doubts about the actual weight but, I really wanted the art. (The item was very inexpensive and I was the only bidder.) Before paying I found Goodwill's FedEx ground rate (from Wash. State to NC) to be an exhoribant $64.77 - not including handling at $3.00 or cost of art at $7.50. Even in these financial times I suspected the charge was much too high and I let them know. I received no response. I called FedEx and based on Goodwill's information, the charge for FedEx ground is $26.00. I asked him to double-check, he agreed. Same cost. I contacted Goodwill and found I'd been blocked after my initial email. If there is an element of integrity, at the very least, engage the buyer, no matter the outcome. Goodwill stands behind a hoard of legalese. In my case, I feel it's a flagrant overcharge for shipping. There is little reason for a well-established charitable institution to give some shoppers the appearance of dishonesty. Unfortuntely, even with the reems of legalese, it's not enough to hide what appear to be questionable practices.

Dishonest . jack asses if you want to get ripped off for complete crap this is the place for you, when bidding on an auction even though you were the high bidder they won’t give you the item. they give it to the person right below you simply because they didn’t like a comment you left about their shady practices. incompetent unprofessional waste of

Never got the item I ordered, but FedEx says it was delivered, and only the shipper can file a claim for a lost package, so I’m just out of luck. I didn’t receive tracking information from the shipper until I followed up weeks after it was apparently sent, so I didn’t know it was missing. Poor communication, poor value, would not buy anything here again.

Bid and ordered on supposedly fenton art glass. I won and not one piece of the glassware is fenton. Fenton is always marked on the bottom. Worthless cheap glass ware you can get at dollar general. Also bought a vintage egg scale and showed the weight was attached to the scale. Arrived no weight. Uselss also. All went in the trash. Stay away from Goodwill. PERIOD

They took my money, blocked my IP and never sent anything they put a fake tracking number that shows up as "canceled". They said that I had some imaginary phantom old accounts and that was their grounds for IP banning me so that I could not obtain any tracking information. I never had an account with them before. I could not pay for anything else because of the IP block. They even had the nerve to tell me to never come back again. All I did was pay for one item. They banned my account after I insisted on the tracking number. You can see it here, FEDEX tracking number: 287705424680

DO NOT PURCHASE ANYTHING FROM THEM THEY WILL KEEP YOUR MONEY.

I would give you zero stars if I could.

Typically our orders received are as expected. However, occasionally we receive the wrong stuff or damaged goods. After contacting the sending location, it is typically corrected. But I recently had a deliberately deceptive order which makes me pause any more purchasing. I won a bid for four records. Three came scratched so bad that they are unplayable. I contacted the Tacoma store and got the too bad, so sad story. I told them the pictures did not show the scratches and they didn't care. Case closed. No more Shopgoodwill for me.

Goodwill shop online are extortionists.. they over price their items refuse refund or store credit when their items are broken or damaged. I contacted them several times about the leaptv and all they said was the price is set no refunds or store credit then when I said they are extorting kid/baby items rep then said the case is closed. They should be shut down. America is not to be ran with extortionists especially over baby toys.

I was skeptical about bidding on this website because a majority of the reviews report very negative experiences, but my experience so far has been quite smooth honestly

A lot of people complain about shipping price, but you're able to calculate/estimate how much it would cost to ship to you BEFORE you bid so.... if you dont want to pay that price, dont... the information is handed to you, lol. The shipping for my item was around 12~ dollars and in total--- my bid of 105, taxes, shipping and handling--- i paid 120ish

In regards to shipping (which I was very wary of, too, since it's been badly mentioned) I paid for my item--- a limited edition instax camera--- the day of and i think literally the next day it was already out for delivery. I was prepared to wait weeks, but I got it in the morning two days later, and the camera was very well packaged (bubble wrap, those air thingys). The camera is working perfectly, has no flaws, and is so cute!

I know a lot of people have experienced some horrible stuff, and i do feel bad in that regard, but with all things online shopping it's up to you to decide whether you want to take a chance on this or not. I wanted to put my good experience here because I know a lot more people report their negative experiences online, so having another perspective on here might help someone decide if they want to shop here as well :) I took a risk (unknowing if the camera would work or not) and I'm very happy with it, saved a few hundred bucks compared to if I bought this same camera from someone on mercari or whatnot

Overall: just be informed on what you're doing and decide for yourself whether it's worth your time and money. good luck

Full disclosure: over the last ten years i have purchased/won items totally Tens ofThousands. When i first started on rhe website it was pretty good however over time things have gotten much worse. As others have stated there does seem like there might be shill bidding in some instances, w I th specific listing stores being the culprits. S&h specifically their handling fees have escalated tremendously from an organization that n doubt gets very preferred shipping discoints and has zero cost basis for the goods sold and cheap labor. The most recent problem has been,again as others have commented, missing pieces/ items from packages received. When you point out the photographs clearly show "x" they offer no explanation as to what happened to it. Also packing for items has really become hit or miss. Sometimes theyll use what seems like a whole roll of tape on one package. Other times they just use "green" packing materials for fragile valuable items i.e. crumpled brown kraft paper instead of bubblewrap. Nothing like gettimg a vintage item in its original box that was perfect covered in clear packing tape. In summary for years it was a good deal with only minor hiccups now and then . Now at least 40% of won items have an issue- and usually cost 80 to 90 percent of fair market value. Therefore been buying less and less and going to most storefront locations rarely concludes with a real find.

I won an auction on 4 binders with cards . They were all numbered and in order to. It’s funny that only the valuable cards were gone from each binder . They go thru the cards and take all the good ones out to keep them or sell them in another auction . In the description it says “untouched and sold as it was donated . I call bs on that .

I was happy with a couple items, but then was ripped off with fake designer goods, when the ads declared "authenticated". I will be had once, but not twice. I will never use Goodwill online again. I'm a bit soured to walk in a local store as well. It feels grimy lately.
I don't like the vibe. I'm feeling like I'd rather save up and pay full price at a designer store. Sounds more fun, too. Goodbye goodwill. Sayanora resell. I'm paying full price with pride.

Very unprofessional Company beware of shop goodwill.com. I suggest local pawn shops instead !! Sharon

Lost my trust. They fail 9 out of 10 times to disclose with a simple image that shows significant damage to items and then just passing it off with a generic "Item is used and is subject to small imperfections not visible in pictures.
-Has Wearing-Dust Due To Storage-Needs cleaning-scuffs-scratches-dirt" on every listing to get away with not disclosing anything more.

For example: I bought one auction that had 3 plushies in the listing. Several images shown, however, they failed to share an image of the bottom of the plush that show SHARPIE writings! How dense and rude can shopgoodwills team be by not disclosing that?? This is not just "small imperfection". They should be held accountable for falsifying and selling damaged goods without disclosing so.

Secondly I bought a typewriter, after picking up, its missing an entire closure latch! No images to disclose this and again, they only leave that generic description and dont disclose anything important one should know about significant damages that sometimes makes the item unusable/unsellable. Essentially, they scam buyers.

Have bought over 100 items here most are ok to good some are not but I realize it is goodwill so no problem.Ladt fee thing have been really bad,gold that's not gold, deceptive pictures but when I bought some things that ship price was 42.00 I added a .04 gram gold necklace for combined ship and they said no Charge a extra 14.00 to but it in the same box.I am done with this place they scam you while pretending to be a charity.

Extremely long shipping times.
Extremely high shipping prices with handling fees even though they pay these employees for a job so how is this even legal? Half the items i feel you bid on have people from goodwill getting a percentage or something so they may be bidding up their own items. This should not be allowed either based on the fact that they are donated free items. They should sell all items in store. A worker told me they take everything of value from stores and send for the online stores now. People need to stop donating to them. Its wrong they are a billion dollar company now. They sell on ebay and say they donate to charity which the charity is goodwill itself so they are using some sort of legal loophole which should be looked into. They dont show all items in the description to try and cheat buyers. If there is an issue with your item they dont give any refunds. Again something criminal is going on here. If you have any issues with them or any store they will suspend or close your account and WILL badger you before doing so. I can go on and on. Broken items, no refund. I havent bought much over the last few years but there were times i paid a high amount and didnt even get all the items one specifically the most important item in the bundle which caused me to bid high was not in the package when it arrived. What they offer in return for it is basically nothing and as I've already said if you get mad at all with them they will block you or close your account. People need to stop supporting them and if you have issues find a legal action against them. Im sure this may seem extreme but they have become money hungry jerks selling your old items for near market value. Broken items in the buy it now for near market value of the same working item. Its so sad.

Shopgoodwill in Hillsboro, Or. 97123. Don't buy from them I've been waiting 12 days and they have not shipped what I paid for 12 days ago. A package bought 2 days later shipped. I asked why. Crickets.
Save your money

This site used to be decent, but recently they started adding spam ad link redirects, ads embedded in search results. I have to click 4 or more times in the search bar, to get rid of the spam ads.

Look out for the fake 'prizes' at the payment page, At least two of them are subscription services that cost more than I'd save!

Be careful with shipping costs (which can double item costs!) Use search engines to learn actual retail price, and try to avoid going over that amount in auction...including shipping & taxes. Buy at your local Goodwill stores, if you can.

Some stores are fair and truthful, most lately are not. Hiding damage/not showing complete pictures of the item but having a disclaimer is a deceitful practice. Ex. Only pictures of the side & top of shoes that look brand new- soles are trashed/half gone when you get the item. Shipping practices are ridiculous and should be standard across the board. Shipping/handling is a rip off. Customer service is 0 stars. Terrible. Don't even get a reply or you wait until your item won is "past due".