shopgoodwill Reviews 

PayPal has taken over their payment system. And PayPal always has been a nightmare... WARNING ?!!!&$ POS....

Not every store is ran the same way, some ship the next day after payment. Some ( EVERGREEN, GULF COAST) take their sweet time to even label tehe item, then it sits for days to be shipped ( EVERGREEN) being the worst of all. An entire week after payment, item gets labeled and sits again. SORRY Management-- Excuses are always the same " a little Backlogged". then stop auctioning more ya Einsteins!!!! catch up and then resume auctions. that simple!! GREED and Complacency is the Problem, any complaint is shrugged off. Shipping charges are ridiculous! 81 pound Dyson vacuum?? total weight shipped 14!!! like HOW IN THE Heck do you get 81 pounds. Its way too problematic and frustrating to buy there anymore REGARDLESS of the condition or value of the item. waiting two weeks for a paid item is beyond reason, there are no guarantees EVER! you may get the item, you may not. Like I said, Some stores could learn a thing or two about management and REALISTIC GOALS from the Delaware County Online store. Next day Shipping is the GOAL! to foot draggin for five business days- lord help you on a federal holiday. so yeah, averaging 8-9 days to get items is beyond reasonable. E-commerce is not a NEW thing, yet! I bet the "managers" get paid as if their are saving the world from climate change. LAZY, Complacent, And Over all Greedy AF. Some items are Less NEW from the Manufacturer to add insult to injury. anyway- shop there if you like to gamble. DO NOT shop there if you actually PLAN your purchases and live up to you side of the "deal" they certainly wont. BUT if You feel froggy. Steer clear of Evergreen, thank me later, I know someone will still try it.

Won an auction and was canceled the following morning. Called to inquire and was given false/misleading answers, essentially told "it's just the way it is, management made the decision". Scummy behavior

You need to watch out for shipping prices and I hate to admit I got caught twice by not checking. This time I ended up paying close to $50 to ship a guitar. Ridiculous. In this case it was Goodwill Industries of Middle Tennessee. (Watch out for Florida and Texas). The website isn't very good. If you look at an item it won't bring you back to it on the previous page. You have to hunt/scroll to figure out where you were. Also, they should have seller ratings but never will because they know there would be many low ratings. Customer service is a complete waste of time because it only exists to make excuses. They will never resolve anything but just tell you why you are getting screwed. They know who/what they are and they don't care.

I found something good on last Friday, and there was an option as "Buy now" and I did. Paid $487 and purchased that item.

This morning I got an email about refund and cancellation of sale. I guess someone at the Goodwill wanted to buy that item and then cancelled my purchase. Weird beavior

My local store in Colorado Springs stopped doing the online auctions for awhile. They started back up so I thought I would give it a try again. I was the highest budder on two auctions, for records lots. They don't do pickup, surprised, but ok. Received the records two lots but one lot was wrong. The records were Elvis, and one of the records in the missing lot was possibly worth a lot of money. The second auction I won was a keyboard. This was from Delaware and Delaware county. I received it and it was missing the manual and the power supply. I don't buy things without the power supply, because they can be hard to get or really expensive. It really sucks that Goodwill is horrible. They are supposed to be giving people job skills, but they are giving the workers bad business practices that no other employer wants

Ridiculous prices for designer brands and non designer brands. Online purses, shoes, and clothes are filthy, and over worn. How can this “Non Profit Organization” became such a lucrative and greedy business. This is absolutely ridiculous.

The ads on ShopGoodwill are becoming disruptive to the user experience.

They block the items listed and interfere with the bidding process.

Its becoming worse and worse to the point as a MAJOR buyer on the platform, I am giving up.
Its very tacky for ShopGoodwill to actually use ads.

Whoever came up with the idea to have ads pop up at the bottom of the screen is stupid. Half of the time you can’t hit the button to bid because it’s covered up by an ad that you can’t get by, move, or shrink. I’ve lost several items like this.

I just won an auction from the Wilmington DE auction location and after 10 days I messaged them to find out the item I won was missing and several days later of back and forth was issued a refund. Real professional organization Goodwill.

FRAUD ALERT!!!!! I signed up for an account but did not put my credit card info in until I was ready to bid. A CONTINUE button was coming up after about every fifth item I scrolled past, and I thought it was to continue setting up my account. It wanted my info again to access my account, then took me to another site to enter my charge card info. After I entered that, it asked me which subscription level I wanted, with the lowest amount being over $70! I realized there was a problem and exited the page. It took a lot of work to find the Real place on shopGoodwill to enter the card info. I also changed my password. Once done, I checked my charge card and found that, sure enough, there was a $70 RECURRING charge on it. Reported as Fraud, and cancelled the card. What a pain! Goodwill should be ASHAMED that they allow a scam company like this to use their website. What the F* are they thinking? They proclaim that they help the disabled, but have no issues with doing unethical things that ruin their reputation and lose customers.

Items get bid up to higher than ebay auctions but then a few days after the sale the item shows up again. Shill bidding at its finest. Goodwill is running a shill bidding market.

First off I give alot to goodwill. I recently got onto the auctions on shopgoodwill.com at an employees suggestion. I have gotten several things but then I realized I'm paying so much in handling fees. I only buy local where I can pick up. I bought 3 different items at 7.99 each but each one had a handling fee of 4.00 which is half the cost of the items. So instead of paying $24, I'm paying $36 for everything. Its absolutely ridiculous and incredibly greedy. The site is super frustrating and not easy to navigate without having to constantly go back and start over. There is no reason you should have so many handling fees especially with multiple wins/orders. I expect better from you. Get it together and show some GOODWILL!!!!

The navigation process freezes up as you try to use or change categories on the site. I wanted to look at leather bound classic books except the site didn't provide pictures 99% of the time.

Here's the problem: Goodwill needs to hire a large number of staff to run their 24/7 online auction, but the number of knowledgeable staff is insufficient to run a top-notch, continuous online auction. The items they photograph are not well represented, from the images to the descriptions. Often, they sell damaged items, take photographs that misrepresent, and mislead through descriptions.

Over two years, I purchased regularly through the online auction. When an item was damaged, they would have numerous excuses for not accepting a return. More often than not, their favorite was "Thank you for donating to Goodwill," inferring I wasn't purchasing an undamaged item, I was donating $$ to them. I even had an item that was damaged during a pick-up, and they admitted it was damaged on the way out the door. Again, "Thank you for your donation."

When you donate your items to Goodwill, they go to a central processing center where they may be auctioned or redistributed to stores that need certain items. You may think you are giving to your community, but what is happening is that you are feeding a large "non-profit" with a net worth of $93,000,000. So, while they may be growing to provide programs, jobs, etc. They are also an organization that doesn't believe they have customers, only donors.

And, this is why you can't find the same quality goods in their stores; it goes to an online auction that costs the consumer even more. Those who show in their brick-and-mortar stores are getting the leftovers. The way they are serving the community is costing it more and more each year. While the prices for goods skyrocket, the money in the bank for those in need remains to be seen. The poor remain poor, and the price of resale items just goes up. The online auction makes many donations unaffordable.

Goodwill can't have it all and be reputable. Either they are running a reputable online auction, or they are asking for monetary donations. Or, they are running a quality brick-and-mortar that offers their best goods at a fair price. This is the problem. Currently, they are taking a few amazing donations and maximizing the profit, but mostly selling mediocre goods, pumping up the price through an auction platform, and making the public pay for their 'mistakes', all from the point of view that a purchase is also a donation. The rest of the tired, poor quality goods go to the many locations around the world, and to your very neighborhoods.

Goodwill doesn't care about their customers. Please! Think twice. Think three times before buying through their online auction.

customer service gives you the run around and then tries to guilt trip you to remind you they help people with their sales. Just be aware when you shop at their on-line or auctions site that if you have a damaged shipment or incorrect items, you will spend a lot of time taking photos of the damaged items, packing and outside of the shipping box (because they want to blame the delivery service when they packaged items incorrectly). Their customer service needs an upgrade for sure

Shipping and handling cost on a 6oz package. Handling is $5.99 (i was ok with that) but the shipping alone is 19.88 by ups ground. Goodwill Industries of Sacramento Valley has no idea what they're doing when it comes to shipping or the are purposely overcharging.

They are honest . They are selling the same stuff every overpriced retailer is. I always check shopgoodwill first. Its worth it.

I love shopping at goodwill stores. The problem, they don't respond to calls or emails so if you have a problem your stuck. It can take weeks for them to be shipped NEVER timely. SHIPPING costs their making a profit. You can buy multiple items there to combine to save money they always leave something out or don't honor so if you think your bundling it may not work. If you get a past due even though it's their fault. So I'm on the fence. Also found on ebay check first you can save alot of money.

They allow FedEx to rip of their customers with the most outrageous shipping charges. As the contractor of FedEx it is their responsibility to stop this.