ShopMate Reviews 

Rang in with a job I needed to do for them.Spoke to Tom he was very polite and helpful and understood what I wanted to do very quickly.This is the kind of service I expect and Retail Data provide it.Well done

Probably the best convenience store EPOS provider in the UK. In depth reporting and terrific backup and support from friendly staff.

great service from Retail data. and easy contactable to sort out anything regarding any issues you have with the till. great till service and great customer support team

Mostly, very efficient and quick helpful service. They did however, a few years ago, loose all my data and were only able to re-install old data which meant having to stocktake and key in new figures. Two months free rental was no compensation for all the man hours and angst involved. Hopefully, they now keep live data on-line with only a day's delay. I would recommend their retail system as easy to use, comprehensive, updated regularly and innovative.

I would like to specially thank Emma for her assistance in solving the issues when required. She is professional and always cheerful on the phone. Thank you

We had an issue with our till system connecting to our printer, after an hour on the phone to Tom, I'm pleased to say we came to a resolution. Tom was very helpful and polite, even when options were running out as to the cause ir solution to the problem. Thankfully we got there and all os up and running. Many thanks

Excellent service in dealing with request

As always top box service!!
Unbeatable
Our shop are been successfully due to the excellent Epos till and outstanding support and help the whole team as given us through the many years we have been with you. You are a credit to any business and have helped us grow without any issues and helped us develop with modern technology easy to use very user friendly and on going support at your finger tips. Any issues are solved there and then. Excellent report system in place giving you control of your stock and sales. Here’s to many many more years working with you.

It has to be good, it has to do what you need, it has to suit you. You have to work hard, put in 100% effort to make sure you use the tills properly... then you get the gains... book in your stock, review departments and wholesalers etc... user friendly, with great support, great features... this software is perfect for retail environment... now, there is a fact that its not perfect, there are features missing, and a few area that are a bit dated, ie. a 'non-wifi' hand held, no app for ipads or phones, no ability to import csv files of info... however... they are updating and upgrading... so with more customers all the time i'm sure they wont be too far behind these improvements i'm after. don't hesitate, get yourself a visit from the very nice rep, and he can show you, how it can work for you...

Brilliant, best support ever!!!

Sorted out our issues within 5 minutes of the call, highly recommended as per normal.
Thank you once again

Excellent customer service, could not do any more to help. Highly recommended

Excellent service straight onto the problem and sorted it out within minutes.

Polite and efficient every time I phone with a query. Couldn’t ask for more..

No long waiting times , knowledgeable technicians. Reliable system. Would gladly recommend.

Excellent in the two years I have been with them , no complaints at all. Friendly customer services and technical support.

Great support for our community shop. Always answer our queries quickly and helpfully. It can be hard when you have lots of volunteers to train, and RetailData are very supportive. Good EPOS system needs good support, and we are pleased to have worked with RetailData for nearly 4 years, and recommended to several other community shops!

I had an ongoing connection problem with Backoffice - repeatedly died after a couple of actions. I was rather disappointed that it took several calls to sort out. The first call was the typical brush-off; it must be my PC, or a slow broadband, although it was the same on PC and laptop, and we're on a fast fibre connection. Then it was a poor connection to the shop till, so I was unplugging, exchanging wires and rebooting everything in the shop all to no avail. Finally someone knew the answer - you can only have one Backoffice connection at a time through the VPN, and the shop PC had been set up as remote, so always occupied that slot. So the shop was set up as local, and we each know to close the VPN at home when we're finished. Problem solved, eventually.