Shopogolic Reviews 

[Updated]
The staff at Portugal are exceptional.

I have modified my review. Yes the chatbot was a little slow initially.

However, I think the team are efficient, fast and dedicated at their job. I would use them again and I plan to use them again very soon!

The payment process is very intuitive, status updates are clear and self explanatory. Like with all things you need to understand the flow, once you do, it is easy.

Thanks to Andres and the team! Very good!!!

More than a month has passed since my parcel was delivered to the warehouse. They still can’t find the parcel and aren’t even looking for it. The support service does not respond to my messages. Ignores search requests. I do not recommend this service.

Great shipping service for shopping on international sites, whom I have used for a couple of years. Their pricing is fair and they are completely reliable. Customer service at the French warehouse in Villiers-Saint-Frédéric is very good. Highly recommended.

Be aware that these guys do not have any proper accounting, the only reliable way to pay for their services is PayPal which they have automatic connection seems like, if you pay with other means there is a very high probability that you money will never reach your account, or reach partially. Happened to me 2 times already, they stolen from me 58 eur in total.

Very handy when you really, really want to buy something on Ebay and the seller indicates not to ship to your country. This forwarding servicd is very easy to set up and use!

Very bad customer service

Excellent service. I wanted to order something from Poland from a retailer that did not offer delivery directly to UK. Process was so easy. Postage was very reasonable and the item was delivered very quickly. Would 100% recommend.

In my case I had some problems that wasnt taking care as customer would like to be (I used Italian adrress). I choosed all orders to be send to me together and turns out tha one was not included, I had printscreen that it was they claimed in their systems shows it wasn't and at the end I had to pay twice for shipping instead once. Customer service needs improve.

Shopogolic это контора из г...и палок. Обман.
Хотел приобрести товар в Польше и отправить его в РФ. Перед этим как приобрести товар, я проверил на сайте Shopogolic, какая будет стоимость посылки (1,9 кг) из Польши в РФ, калькулятор после внесения всех размеров посылки (113х38х9 см), выдал мне цену за услугу = 32 евро. На основании этой информации, я сделал регистрацию на сайте Shopogolic, заказал товар в польском интернет магазине, указал адрес склада Shopogolic в Польше. Посылка попала на склад Shopogolic 09.01.2025 и с этого момента, посылка пропала. 3 недели я искал эту посылку, писал письма на почту, переписывался с оператором 2 (чат на сайте этой интересной контроы), искал номера телефонов. В конце концов, мне получилось случайно найти какие-то контакты (получается, что СДЭК Польша, Topoparcel Poland, Shopogolic- это одна и та же контора), эти самые люди.
В итоге,как я уже нашёл посылку на складе в Польше, Shopogolic рассчитали цену за посылку 1,9 кг из Польши в РФ на 82 евро, т.е. в 2,5х дороже как на сайте...🫣 к сожалению, уже не было выхода, нужно было эту адскую цену оплатить за отправку посылки в РФ.
Не рекомендую, контора/обман, бардак, это очень милые слова.

i've been using shopogolic for over a year now from various countries. never had a single issue. packages always arrive quickly and their interface is easy to use.

Очень хорошо! Посылку очень быстро отправили и она уже у меня! Рекомендую этот сервис доставки !

This company's roughly 2.5 star rating is legit. Stay away. Shopogolic has been 2+ months of frustration and headaches due to poor and unprofessional customer service as summarized below:

1. Placed a buy-for-me order, waited 1 week, and nothing happened. Contacted the company to ask for an update, and only then the operator responded that they had had a problem with the vendor. Why didn't they inform me of this issue immediately?

2. I had to find a different vendor. It took them 4 days to place the order, but not before the store had increased the price of the item and I had to pay additional. Items 1 & 2 took a month to accomplish.

3. My package was shipped with my address written wrong on the shipping label. After tracking my package for 3 weeks, the shipping service was unable to deliver it. The package was deemed "lost" and has been returned back to Shopogolic's warehouse overseas. The warehouse employees do not know how to enter foreign addresses, and they don't bother to confirm with you they are entering it properly.

I was patient and gave employees time to address issues despite slow and inefficient communication. I was understanding of time zone differences and the fact they probably process a lot of requests, but this shipping fiasco was the last straw. They failed to deliver, literally. The end result is that I did not receive my item. 

Unsurprisingly, customer support has been silent after I contacted them about my lost package asking for assistance. Not even a simple acknowledgement or response. What a waste of time and money. I truly regret choosing Shopogolic. Don't be a fool like me.

[Update]
I reached out again to Shopogolic a couple more times shortly after their response here. Nothing happened. No responses whatsoever. At this point, it's clear they do not intend to do anything and have given up on my package despite tracking showing that it was successfully returned back to the sender (warehouse) on January 29th. Maybe it's still lost.. I don't know. They refuse to communicate with me. It's embarrassing and disappointing that this company is willing to burn customer goodwill like this.

I have been using Shopogolic for a long time and sent hundreds of parcels with them, up to the end of December everything was just perfect. But before Christmas it became a mess. Payment allocation system is not working, you sent money and never sure if they would reach your account. They have already stolen 13 EUR from one of my payments, which I asked about several times, but just silence. I though not to bother more as amount was small. But from the recent payment which they messed up big time as well, out of 306 EUR I sent they first booked just 89 EUR, when I asked 'very helpful' chat where are the money. They asked me to sent all the banking documents, screens, everything, which I did though it took a lot of time for me dealing with their mistakes. SO, as a result they booked 170 more on my account, thus have stolen 45 EUR in this case. And all my questions to chat treated with radio silence again... thats too much guys, I am going to minimize my activity and looking for alternative service, and for stolen payment will report it to Police. On top of that parcel processing became really slow, it was taking max week-10 days in the good times, now you can wait for almost a month for parcel to be shipped. Not recommended at all!

Everything as should be expected.
I have made an order to their Spanish warehouse. Smooth communication with support via chatbot and fast + secure delivery.

At first a bit skeptical about all the past negative reviews. But I can definitely recommend this warehouse further and looking forward to my next order!

Compared to others... more Satisfying and Reliable

Extremely bad customer service. I was forced to pay 80 euros for a 2.2 kg shipment from Poland to Finland. I first paid via REVOLUT on the day the shipment was announced, the status remained unchecked for 17 days, after several attempts to contact operators, to whom I presented data on the bank transfer, I received promises to check the transfer, which never happened. I was forced to pay again because they started
charging me a fee for storing the shipment. The transaction via REVOLUT will be reported to the police.

I wish I never used this company . I wish I read these bad reviews before sending my order to them . It has been over 6 days since my parcel has been sitting in their warehouse . They have not sent invoices or anything . I have messaged them a few times “begging” them to send my parcel , to send an invoice but no response .
I am fed up of trying to message them , only to get an unhelpful response 24 hours later. I am worried that they are a scam company that’s kept my parcel . Honestly do not use this company . It’s not worth the headache and stress.

Also the 5 star positive reviews are all fake . Do not believe them .

terrible company don't try to work with them

I have two things to point out this SCAM company in the Germany warehouse.

1. the Service of shipping your parcel once its paid it INSANELY slow, you pay for the invoice, get the tracking, and they never ship you the parcel, contacted customer service multiple times and nothing is going throught, there is no phone number to reach anyone only an email which they repsnd back in like 24 hours and always find an excuse for the delayed shipping of the PIAD parcel. but it takes literally 2 days to scan my order in my account but takes FOREVER to send it out. Something is very fishy and look like they are scamming and offer no help and give no effort to help customers. UPDATE: I still have not seen my parcel shipped and will most probably claim my money back from my credit card/bank because this is starting to get ridiculous.

2. the price requested for the shipping is shown almost double the cost i originally was shown when i selected the preferred shipping method. So i selected Fedex International Economy when creating the parcel, and i was shown a price of around 26 euros. then a few days later, i get the invoice saying its ready to pay and i see a total of 59 euros (i bought small chocolate bars no bigger than the size of my hand, so let me break down their cost which you will FLIP and be shocked: (Fedex Int. Economy is now 44 euros, + Parcel packing up to 5kg: 4.25 EUR + Orders proccessing 2.60 EUR (i had 4 different orders arrive at the warehouse so 4x "all consolidated"): 10.40 EUR + Insurance 0.79 EUR = TOTAL 59.68 EUR)

This is RIDICULOUS, and i don't even know how to begging regretting using this service. I hope some higher level person is reading this is directly appologizes to me and compensate me in some way or either get my order to my and see why its not being shipped out of Germany. I can garuntee i will no longer be using this service and this company is Scam and scalpers and thieves. They do everyhting possible and on purpost to put your package in either large box or come up with ridiculous fees to steal the most amount of money possible from the customers.

WARNIG beware of this company, Do not use this service !!!!

Thank you,
Jason K.

I didn't receive my order .. last place I can track is Royal mail a month ago no updates although its in my country .. I guess it is lost in the mail. I would appreciate it if you could work with better delivary services such as Aramex or DHL