Tech response has been horrible up until this point. It does not recognize the power coming into the unit. And I've been dealing with it for over a week now. With a number of different times that i've... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
In the process of placing an order I spoke to four different people. But each person was able to pick up exactly where the previous person left off. We had to wait for a quote from the shipper of th... Toon meer
Bedrijf heeft geantwoord
The mounts I ordered were on back order from the manufacturer. I still got them 2-3 weeks before the original estimated delivery date. High quality mounts! Setup was simple. In 1 day I had 4 mounts se... Toon meer
Bedrijf heeft geantwoord
Customer service is exceptional. It's good to talk to real people with answers that actually solve the problem. Additionally, the products aren't the problem, it's usually, in my case, misunderstand... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop Solar specializes in the sale and installation support of complete solar kits, solar generators, inverters, batteries and more. We help anyone looking for a solar power system for their home, off grid cabin, tiny house, boat, or RV. Browse the largest selection of solar panel kits & equipment at the best online prices.
Contactgegevens
10785 W Twain Ave, 89135, Las Vegas, Verenigde Staten
- 877-242-2792
- info@shopsolarkits.com
- shopsolarkits.com
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Experience were good my inverter… quit working though
Experience were good my inverter sol-ark has stopped working after one week called sol -ark they’re gonna get back with me with a solution to fix it
21 juli 2026
Antwoord van Shop Solar
Hi Glen,
Thanks for leaving us a review. We're sorry to hear you're having issues with your Sol-Ark inverter so soon after install.
Please keep an eye out for an email from our technical team. We're happy to help you get back up and running!
Great team to work with!!!!
Great team to work with! Very understand and helpful . Great service!!! I would recommend then to anyone who needs solar system. Thanks Louis!!!
21 juli 2026
Antwoord van Shop Solar
Hi Louis,
Thank you so much for the kind words! We'll be here if you need help with anything.
Good product, good company, but a little expensive
good customer service, good product, and very nice packaging, but a little expensive.
25 juni 2026
Antwoord van Shop Solar
Hi Juan,
We really appreciate your review! While we know solar equipment is a significant investment, we never cut corners on product quality, protective packaging, or customer support. Knowing that you had a smooth experience from start to finish means a lot to us. Thank you for choosing Shop Solar!
All components arrived in good condition
The delivery of components was fast and the condition of components was good.
27 mei 2026
Antwoord van Shop Solar
Fast delivery and solid packaging are what we aim for every single time! Thank you for trusting us with your order, and enjoy your new gear!
Antwoord van Shop Solar
Thanks for taking the time to leave us a review, George! We're glad you're happy!
I bought a "48V" battery from you that…
I bought a "48V" battery from you that was 51.2V and not compatible with my 48V batteries. You didn't cover it becuase I was out of the country for 6 months and I didn't tell you within the 30 days. I used to be a great steward for your company. I ordered all my solar stuff from Shop solar, there any many options out there now. I'll have to be very desperate to buy from you in the future
7 juli 2026
Antwoord van Shop Solar
Hi Russell,
We really appreciate your past loyalty to Shop Solar, which is why it’s hard to read a review like this. We understand that being out of the country put you in a tough spot regarding the timeline. However, because the batteries were purchased online and our return window is 30 days, we simply aren't able to process returns or exchanges more than six months after purchase.
Our Customer Relations Manager has offered to help provide a discount on another inverter so you can integrate the batteries into your system. We understand it wasn't the exact outcome you were hoping for, but we value the trust you placed in us over the years and wish you all the best with your system.
Solar system delivered as promised
Solar system delivered as promised. Installation was fairly straight forward. Getting help was adequate as there were no schematics specific to the package I bought, only generic information available on any number of YouTube Videos.
I finally got the specific information I needed by calling the manufacturer: Rich Solar.
9 juli 2026
Antwoord van Shop Solar
Hi Robert,
Thank you for the review! We’re glad the delivery went smoothly and that the system installation was mostly straightforward.
Your feedback about generic schematics vs. package-specific diagrams is really helpful, and it’s an area we are actively improving. While we are glad Rich Solar provided the final answers you needed, please know that our in-house tech support team is always available to contact manufacturers directly and track down specific documentation for you. Thank you for choosing Shop Solar!
The people make the company.
I have spoken to a Tech by the name of EJ. He is amazing both in his knowledge but in his caring approach. Very impressed and appreciative!!
8 juli 2026
Antwoord van Shop Solar
Hi David,
It really is all about the people, and we couldn't agree more! EJ is a huge asset to our team, and his ability to combine deep technical knowledge with genuine care for our customers is top-tier. We will be sure to pass along your kind words to him, he’s going to be thrilled to hear this!
Great first purchase
Ordering was easy, and a much-appreciated quick follow-up when the item I ordered was on backorder. Fortunately, the item was quickly restocked, and my order shipped quickly. Great customer service!
8 juli 2026
Antwoord van Shop Solar
Hi Randy,
Thanks for taking the time to leave us a review.
Antwoord van Shop Solar
Thanks for taking the time to leave us a review! We wholeheartedly agree.
Antwoord van Shop Solar
Thanks for leaving us a review, Rick!
This is my first time in the solar…
This is my first time in the solar world. Shop Solar has done a great job with customer service and delivery. I plan to use the this solar generator purchase for camping trips .
3 juli 2026
Antwoord van Shop Solar
Hi Sam,
Starting out with solar can feel like a big leap, so we are glad our team made the purchase and delivery easy for you. A solar generator is perfect for camping. Have a great trip, and let us know if you ever need any tips for your setup!
Antwoord van Shop Solar
We're glad you got the help you needed, Carl! Thanks for the review.
Staff helped guide the equipment selection to meet my needs.
Staff helped guide the selection of equipment to meet my needs. Equipment arrived in good shape. A schematic of the wiring setup would have been helpful. My follow up call with "beginner" questions went very well and helped me with a few basic questions.
1 juli 2026
Antwoord van Shop Solar
Hi David,
Thanks for the review! We're thrilled the team guided you to the right gear and helped answer your setup questions along the way. Your suggestion about adding a wiring schematic is spot-on, and we'll definitely keep that in mind as we work on improving our resources. Enjoy your new setup!
good recommendations from sales staff
1 juli 2026
Antwoord van Shop Solar
Thanks for taking the time to leave us a review, David!
Shop solar is very responsive with…
Shop solar is very responsive with questions and concerns. I've made my second purchase with them (BP3800) and couldn't be happier
30 juni 2026
Antwoord van Shop Solar
Hi Adam,
Welcome back, and thank you for the repeat business! Hearing that you had a great experience with your first order and came back to us for the BP3800 means the world to our team. We're always here whenever you need anything else down the line!
How to buy with trustworthy people.
What made my experience great is the professionalism from Shop Solar. Knowledgeable people who can answers many subjects about the business. I’ll surely will recommend them.
3 juli 2026
Antwoord van Shop Solar
Hi Peter,
Recommendation is the highest compliment we can receive! Buying solar equipment is a major investment, so we take a lot of pride in providing clear, knowledgeable advice to make sure you feel completely confident in your purchase. Thank you so much for putting your trust in our team and for spreading the word!
Great DIY solar experience
The pre-sales team was very responsive in helping me put together the exact system I needed. The parts arrived as expected and the technical support team was prompt in answering my questions and helping troubleshoot a bad fuse. The system is working as expected.
15 juli 2026
Antwoord van Shop Solar
Hi Michael,
It is always rewarding to see a DIY project cross the finish line! Equipment bumps like a bad fuse can be frustrating during an install, so we are glad our tech team jumped in to help you sort it out fast. Thanks for trusting us with your build, and enjoy the power!
cool thanks works good customer service…
cool thanks works good customer service is the best
26 juni 2026
Antwoord van Shop Solar
Thanks for the review, DJ!
The product was good and the delivery…
The product was good and the delivery was swift! Thank you! I will definitely come back!
2 juli 2026
Antwoord van Shop Solar
Thanks for taking the time to share your experience, Danilo. We look forward to working with you again!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.