Showcase Reviews 

Excellent experience, very nice staffs, and got some amazing deals that were unbelievable. 2 big big bags of pretty clothes, can now wear 7 days a week of Rat and Boa! I will definitely visit again every time it’s on!!

What a place! Me and my fiancée attended the Self portrait sale and I have to say the sale was incredible with the service being top notch! My fiancée got so many pieces - the only complaint I have is that she spent way too much of my money - thanks again to you all!

Absolutely LOVE Showcase Attended the Rat and Boa event and LOVED it - got some great pieces at such a fantastic price and to top ir off the staff were amazing! Cannot wait to go again!!!

My parcel took forever to be shipped, and then, despite the tracking confirming delivery, it was nowhere to be found.
Looking at the delivery photo, it clearly shows a depot or industrial warehouse.
After a few emails going back and forth and repeating the same information, I got an email confirming that the delivery proof showed the wrong address, and then silence !! Despite my emails and then requesting a refund, as it's all too late now, I have not had a reply.
Very disappointing customer service.
Would not recommend

I bought from the online Furla sample sale and after a long time they sent me the wrong bag. I requested to return the bag and it’s been a nightmare. They don’t answer emails or they said they booked a DHL collection from my house when DHL told me the parcel was never given to them from Showcase. Beware when you buy online as they are not professional!!!

City Clinic Marbella is an outstanding medical facility that exudes professionalism and elegance. It feels more like a boutique clinic, offering high-quality treatments in a sophisticated and welcoming environment. The attention to detail and exceptional service make it a top choice for those seeking expert care in a refined setting.

I attended the self portrait sample sale in London on Tuesday the 11th at the late slot. I couldn’t find any cardigans or blazers but saw some people who’d managed to find some. I asked and was told that they only put a certain number out and that there’d be more tomorrow and I should come back early because the “early bird catches the worm”. I arranged CHILDCARE and went back today, the 12th and was told they had none. What’s even more confusing is there was a lady standing there with a blazer and she was trying to offer it another lady. The other lady was with another lady who said she couldn’t get it because she had so many that she’d bought every day of the sale????? Then the lady with the blazer went back into the staff restricted area. So the staff are literally hoarding items and putting them back in the staff room even when they don’t want them.

Also when I came in I asked one staff member lady and she said there was nothing.

When I saw the staff member who had been standing with the lady who had a blazer in her hand I asked her as well and told her I’d been advised to come back. She was sympathetic but insisted there weren’t any even though I saw her with the lady who had one literally discussing it. Then the first member of staff I had asked said “I already told you there were none you don’t have to ask again”. ????? 1. It is none of your business if I go around asking every staff member, it’s a question. I can ask. 2. I asked because that lady had been stood with the other staff member who was hoarding and I thought she might offer me it but didn’t.

The first, second and last times I will ever, ever attend. DO NOT GO.

I clogged the toilet and it over flooded but besides that it was realy good the Crain near where the but area was smelt a bit funky but it was a great experience

Great place to shop, been able to get many different brands from them at reasonable prices. Will definitely come again, and recommend others to as well!!

First time shopping at showcase’s new location at the O2, I prefer it as the ambiance is much more lighter and better. The staff are very efficient , approachable, and friendly. Would highly recommend it!

I bought a pair of celine boots and i believe that they are not authentic who can I speak to about this?

I went to the Tommy Hilfiger sample sale today and I was really happy. The staff was very helpful and welcoming, there was a nice choice in sizes and I have bought a lovely pair of shoes at an amazing price.

I recently encountered an issue with an order I placed via the online the sample sale, and I have to say, the customer service I received was absolutely outstanding. From the moment I reached out, Matthew O’N*** was incredibly helpful, understanding, and proactive in resolving the situation.

Not only did they promptly acknowledge the issue, but they also took the time to explain the steps they were taking to address it and provided clear updates throughout the process.

Their professionalism, kindness, and genuine dedication to making things right turned what could have been a frustrating experience into a positive one. This level of care and attention to detail is rare these days, and I’m truly grateful for it. I’ll definitely continue to shop with confidence, knowing that the team stands behind their customers.

Thank you for going above and beyond!

omg i love this place, sales team is so kind ! i went to Harvey Nichols sale yesterday, absolutely amazing ! i bought ten items :-O !stock is incredible ! much better this Year , last year stock was full of damages

Bought 3 bags in the Mulberry sale and very happy with them! Quality is perfect, fun experience at the sale and the bags are gorgeous. Highly recommend a visit to a Showcase sale!

Purchased a lovely pair of jeans from the Frame sale! Very happy with my purchase!

Recently shopped the Frame sale. Really organized, well run sale. Great discounts - bought 2 pairs of jeans, easy to try on. Friendly, helpful staff and efficient tills. The donation to a London charity is a lovely touch.

Signed up and looking to the next opportunity to part with my ££’s !!!

I am a priority customer and have been shopping here for years. I have had one previous issue with a bag that had a security tag attached which I managed to resolve.
Last week I bought a bag at a sale that was damaged, the damage was not identified/marked at all and not picked up at the till when I was paying. If it had been pointed out I would not have purchased it. I emailed as soon as I got home and saw it was missing a part. Showcase have refused to do anything about this as the "account is closed and sale ended".
The bag cost £95 and should never have been on sale in this condition to begin with.
I do not know how you expect £95 to simply be lost with no offer of refund for a return? If it was a small mount I would have been annoyed but not have bothered to contact them
Please be VERY careful when buying items - check them over. The staff should check also at the tills to ensure that faulty/damaged goods are not going out.

SO disorganized and dirty. Unhelpful staff, slow to help customers, no dressing rooms or mirrors. Horrible experience and complete waste of time.

Attended a recent luxury jewellery sample sale at Showcase, amongst many other sales I attended to date. The staff have always been professional, and the event have always been well run. Individual experience is different and subjective, and there is no negative coming to mind in my experience.