Shurgard Self Storage - Portsmouth Reviews 

Absolute rip off with this company. Incompetent unprofessional. Moved from one storage size to another. The first account was in my name and moved to a smaller unit with the 1 pound for the first month special. Went to open it in my husband's name with a completely different address. He forgot his ID so we used my ID. Head office flagged up 2 accounts in my name and I received an email from Chris to pay the full amount. I called to change the name and said I couldn't. We reserved this online which if we had finished the booking everything would have gone OK and would not have had to pay the registration fee also. I have had a storage here for over a year and received no refund for the original unit that I paid for a full month and only used for 2 weeks. The staff at the portsmouth branch were fully aware of our move plans as we spoke to them on at least 3 occasions.

Thought the staff in reception were so friendly and extremely helpful during a very stressful sensitive time for me. Believe me when I say they went above and beyond which in this day and age is extremely rare. They even called me the following day and asked how things went and offered me even more helpful suggestions. All i can say is a very well done you are a massive credit to the company you represent

Well done and thankyou very much Ladies.

I love that there is no haggling, that they offered a great price straight away from their website; all the other companies that I got online quotes from have bombarded me with emails and calls telling me they can give me they're best prices by phone - Shurgard did not waste my time with such games.
The premises are clean and well lit, the app and app-based codes for secure doors work well.
Happy customer.

Kerry was so helpful and patient showing us how to use the app and finding a smaller storage unit on the same floor. I was concerned with the new app and access however it was so easy to use and adds to secuity. Fantastic customer service and storage would definitely recommend.

When discussing my requirements with your customer service representative he was so helpful in helping me secure a storage unit that suited my needs at a price that was within my budget.
On moving in day the team at Portsmouth were excellent and helpful making the whole experience smooth.

First off Kerri at reception was excellent and I would rate her 5 stars.

The price of this unit I would rate 5 stars as it is great value compared to others.

Current problems that can be fixed:
filthy toilet, no toilet roll
changing the name of the unit to Shurgard not Lok N Store
Broken roller door meaning only one loading bay available - this was very annoying
Lifts close very quickly which is frustrating
You need an app to open everything - this in principle feels good and safe but is a bit slow and at times did not work. Patchy signal caused issues here. No one else helping you can open doors or (soon) operate lifts which is simply ridiculous. Imagine you ran out of battery, didn't have a phone or a bluetooth+data phone then you would be completely stuck.
You should be allowed to use the stairs but it said only in emergency - which is ridiculous.
Flimsy doors
No lights inside units (really?!)
Old and battered trolleys, some which didn't work properly and need better types

So in short - excellent price but lots of improvements needed

Good customer service

I’ve been looking at getting a lock up for a while now to deal with how many tools my business constantly needs and also for stuff from home while we do our house up. The staff were very helpful and friendly and it’s in a location I have to go to every day to pick up and drop off one of the lads. Couldn’t have been any more convenient. Thanks guys!

Wendy at Portsmouth was super helpful and kind. This made the whole experience brilliant... and easy

Quick, easy & straightforward to book.
Friendly, helpful staff 5 stars

Very friendly, helpful and efficient staff.
Competitive prices A*****

Booking-faultless
Communication-excellent (especially when I needed to increase the size of the locker at short notice!)
Unit-perfect
Aftercare-fantastic
Price-very reasonable!
In all a great experience so far-just what you need when your trying to move house!

Very clean, plenty of trolleys to move items.

Wendy and the team were welcoming and efficient in setting up the account helping me choose the right storage unit and showing me around. The facility is clean and tidy and well lit. If I have a grumble there arent any larger trollies only small ones. The sign in sheet is illegible. Yes minor niggles

I had clearly booked wrong size unit online - but staff were really helpful in sorting me out!

Friendly helpful very good customer service And support

The customer service have been the best I have encountered so far they have been very helpful also I was showed around more than one storage to select was not push unit getting a storage but was rather left to decide on that by my self didn’t get persistent calls asking if I want to take the storage or not .

Wendy from Shurgard Portsmouth helped me out. She was awesome and amazing customer care.

Excellent customer service and a very competitive price , would highly recommend !

Have used this site for storage previously under the previous company & never had any issues with them. When my previous storage company increased their prices substantially the first place I went to look was here. Great service & easy to sign up.